плохо poorly

The concept of the hotel, published on the website of the tour operator Anex, assumed that the hotel offers accommodation according to the UAL system.
In fact it turned out:
NUTRITION:
1. Meals are organized according to the "Swedish table" system - breakfast, lunch and dinner. The food was so meager that the guests of the hotel tried to queue up in the dining room at the very beginning of the feeding, because by the time the set time was over, food was simply not delivered to the distribution - there were empty trays. The set of products and dishes included only rice, potatoes, tomatoes and watermelon. Occasionally it was possible to get 50-gram pieces of chicken or small fish.
2. Of the additional "snacks", only "pancakes" were available.
3. Of the alcoholic beverages, only beer and wine were included.

4. A la carte restaurants - the only one - were never offered. Tourists who had the good fortune to visit him noted that the food in this restaurant was simply transferred to it from the common dining room.
5. A cockroach was once recorded on a tray of cheese, which the canteen workers brushed off with their hands and left the situation without further comment.
We had to organize our meals outside the walls of the hotel and, accordingly, spend additional funds, which we did not count on.
TERRITORY:
1. The area looks more like a hostel from the 80s than a four-star hotel.
2. The gym, which was declared free of charge, could be visited for an additional fee.
3. Tables and chairs almost never wiped.
BEACH
1. The beach is located in a 10-minute walk through a completely unkempt area.
2. The sunbeds on the beach are not suitable for lying down - the holding fabric has sagged for a long time and you have to lie on the sunbed frame. We observed mattresses for sunbeds in a warehouse at the hotel, but no one has ever offered them either for money, let alone for free.
3. Alcohol is not offered on the beach.
4. The restaurant on the beach was always closed to the public and its aisles were filled with chairs in order to prevent entry into it.
HOTEL & ROOMS
1. Shared toilets are always dirty to say the least, the taps only work if they are not broken. The only equipment available was toilet paper. Soap and hand towels were always missing in both the men's and women's restrooms.
2. The plumbing in the room is broken - taps and showers spray water in different directions.
3. Furniture knocked down with nails and somehow painted over.
4. The rooms are periodically visited by cockroaches and spiders.
STAFF:
1. The reception was contacted about the dirt in the toilet - the administrator simply shrugged and went behind the counter.
2. They applied about the absence of an employee at the cash desk during working hours, where they change the currency - the manager, however, made a remark to the cashier.

3. We were asked to go to an audience with the senior manager of the hotel to discuss claims - he did not honor us with his attention. The four of us waited 15 minutes, but he was busy somewhere at that time.
In addition, I want to express my disappointment in the work of the Anex Tour representatives. The representative of the tour operator in our hotel immediately stated that this hotel had never positioned itself as working under the UAL program. When we showed the vouchers, where information about this was reflected, he said that you can change the hotel for an additional fee of 15 to 03 dollars per person per night, and no one will return the funds we spent on the Hammamet Garden Resort hotel to us. The excursion program was not offered to us. In the Anex folder, we noted confusion in the dates of departure of tourists and in flight numbers, as well as in the number of departing passengers. to regulate these issues, we had to call the representative several times, but we did not manage to get an intelligible answer. On the seventh time of addressing him, he said that we would all fly away sooner or later, which did not reassure us much. All issues were resolved only after a call to the operator's hotline. The operator's representative at the hotline stated that we could leave our impressions of the hotel and the tour operator's representative's slave at check-out, when the person accompanying us to the airport would give us questionnaires to reflect their opinion. When leaving the hotel for a flight home, we were met and seen off only by the bus driver, who spoke neither Russian nor English. We did not see any representative of the Anex Tour company, nor did we see any questionnaires.
Here we have such a disgusting vacation.
I do not want our compatriots, for their own not small money, leaving for 5 thousand kilometers from home, endure irritation and humiliation, begging for food in the canteen.