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canceling a trip
due to illness, she refused a 14-day tour to Thailand. I have fractures and it is physically impossible to make the trip. filed certificates with Pan Ukraine 10 days before the tour, but the money was not returned. this is true?
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Answers • 23
The contract states - 50% of the cost of the Order in case of cancellation of the reservation within 14 to 8 days before the start date of the tour;
So they had to return half the amount
So they had to return half the amount
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answered 15 years ago
There is a clause in your Agreement signed with them - penalties, penalties should be applied to you in accordance with this clause.
In cases of cancellation of the Order, as well as cancellation of the Order by the Tour Operator, the Tourist pays the Tour Operator a fine in the amount indicated below:
In the period from 14 to 8 days of the day before the start date of the tour specified in the Order, the penalties are 50% of the cost of the tour product;
But in cases where, due to the cancellation of the Order, the penalties imposed on the Tour Operator by the partners exceed the amount of the fine, the Tourist pays the Tour Operator in full the amount of the penalties imposed by the partners, as well as the minimum fee for reviewing the Order.
In cases of cancellation of the Order, as well as cancellation of the Order by the Tour Operator, the Tourist pays the Tour Operator a fine in the amount indicated below:
In the period from 14 to 8 days of the day before the start date of the tour specified in the Order, the penalties are 50% of the cost of the tour product;
But in cases where, due to the cancellation of the Order, the penalties imposed on the Tour Operator by the partners exceed the amount of the fine, the Tourist pays the Tour Operator in full the amount of the penalties imposed by the partners, as well as the minimum fee for reviewing the Order.
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answered 15 years ago
There are still nuances - for example, when canceling tours during the New Year period, a fine of 100%.
In this case, the reason for the refusal does not matter. It (the reason) is important only for the insurance company, if the tourist was insured against his own recognizance.
In this case, the reason for the refusal does not matter. It (the reason) is important only for the insurance company, if the tourist was insured against his own recognizance.
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answered 15 years ago
Unfortunately, the reasons for the refusal do not play a role. No one wants to take on financial losses.
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answered 15 years ago
Most likely it is written in the penalties of the contract ...
But to the question of justice)))) From a human point of view, it seems to me that this is not fair. After all, most likely, the travel agency sold your place to someone else during these 10 days (like a last-minute ticket, at a reduced cost) and received a double benefit. I doubt they have found anyone to take your place.
But to the question of justice)))) From a human point of view, it seems to me that this is not fair. After all, most likely, the travel agency sold your place to someone else during these 10 days (like a last-minute ticket, at a reduced cost) and received a double benefit. I doubt they have found anyone to take your place.
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answered 15 years ago
This once again emphasizes that in our country, travel agencies simply collect money, while winding up to 500% and are not responsible for anything. Therefore, our family, after an independent trip to Thailand in February 2009, crossed out this useless intermediary for themselves. A week later, we fly India-Srilanka again without intermediaries, but at the same time we bought insurance, including against problems that could prevent not leaving and losing money from not returning tickets
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answered 15 years ago
Here, go and be responsible for your trips, and I personally would rather overpay myself, but I will go through a company. And you are so sure that firms are simply rowing big money, but with such clients as you, firms will not earn anything, they will just have hemorrhoids! And you need to read the contract before signing, so that later there are no questions! Humanly understandable, but why do many products not accept returns, does this surprise you ?? (not PR for firms!!!)
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answered 15 years ago
1. Travel insurance is a good thing. You can insure yourself with a travel agency or on your own.
Otherwise, there may be problems, regardless of how you bought the tour - in a package or assembled from cubes yourself.
2. The market is such a strange thing that there are no super profits in it. Therefore, 500% are childish fantasies. Monopolies and crime are not a market.
3. You need to buy tours where it is convenient and profitable. And so that later you will not regret the money and time spent.
4. There are tours all over the world. operators and agencies. Those. This is a service in demand in the market. And it is foolish to consider this business as a "useless intermediary."
5. I support the following principle - if non-charter flights fly to the resort you are interested in, you are ready to spend time studying the topic, for you 10-20% of the cost of the trip is more important than possible risks and independent procedures (find, book, negotiate, pay, order, on time to leave, etc.), then you need to independently form your tour. And if you regularly go there, then even more so.
If you are going on vacation, you have somewhere to spend your free time, you want to leave at a convenient time for you, only charters fly to the resort you are interested in, then you need to buy a ready-made tour
Otherwise, there may be problems, regardless of how you bought the tour - in a package or assembled from cubes yourself.
2. The market is such a strange thing that there are no super profits in it. Therefore, 500% are childish fantasies. Monopolies and crime are not a market.
3. You need to buy tours where it is convenient and profitable. And so that later you will not regret the money and time spent.
4. There are tours all over the world. operators and agencies. Those. This is a service in demand in the market. And it is foolish to consider this business as a "useless intermediary."
5. I support the following principle - if non-charter flights fly to the resort you are interested in, you are ready to spend time studying the topic, for you 10-20% of the cost of the trip is more important than possible risks and independent procedures (find, book, negotiate, pay, order, on time to leave, etc.), then you need to independently form your tour. And if you regularly go there, then even more so.
If you are going on vacation, you have somewhere to spend your free time, you want to leave at a convenient time for you, only charters fly to the resort you are interested in, then you need to buy a ready-made tour
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answered 15 years ago
And the main principle is your money, your time and your rest. The purchase must be done correctly.
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answered 15 years ago
Where can I buy travel insurance? Why don't travel agencies offer it?
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answered 15 years ago
firms offer, but not all. You can also buy insurance from an insurance company.
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answered 15 years ago
Two people tour February 2009:
Flight Kyiv-Bangkok
Two days in Bangkok. Everywhere lived in a room with air conditioning, refrigerator TV, shower, large comfortable bed.
Visiting the royal palace, riding along the canals and other standard attractions. The card is free at the airport.
Air flight to Chiangmai for two days on Changmai. All standard attractions.
We take a jeep with a driver-guide. 5 days on the route ChM-MH-Pai-golden triangle-white temple.
Flight to Koh Samui. Accommodation in a separate bungalow, 2nd from the beach, no problems with the availability of sunbeds, as in the next one where they go from a travel agency. Riding in a rented Suzuki jeep and sightseeing of the island, riding on everything that moves. 7 days.
Return to BKK. Nightlife depraved BKK.
Early in the morning flight to Kyiv.
Amount 3000 c.u.
Spent 2 weeks of evenings preparing. (Reading other people's reports and drawing up the theses of your plan)
Dear hochline, show your finger where you can buy such a tour for 3600 ????
The day after tomorrow we fly with my son for 21 days of India-Srilanka. Total budget up to 4000.
Flight Kyiv-Bangkok
Two days in Bangkok. Everywhere lived in a room with air conditioning, refrigerator TV, shower, large comfortable bed.
Visiting the royal palace, riding along the canals and other standard attractions. The card is free at the airport.
Air flight to Chiangmai for two days on Changmai. All standard attractions.
We take a jeep with a driver-guide. 5 days on the route ChM-MH-Pai-golden triangle-white temple.
Flight to Koh Samui. Accommodation in a separate bungalow, 2nd from the beach, no problems with the availability of sunbeds, as in the next one where they go from a travel agency. Riding in a rented Suzuki jeep and sightseeing of the island, riding on everything that moves. 7 days.
Return to BKK. Nightlife depraved BKK.
Early in the morning flight to Kyiv.
Amount 3000 c.u.
Spent 2 weeks of evenings preparing. (Reading other people's reports and drawing up the theses of your plan)
Dear hochline, show your finger where you can buy such a tour for 3600 ????
The day after tomorrow we fly with my son for 21 days of India-Srilanka. Total budget up to 4000.
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answered 15 years ago
To confirm the photo here http://picasaweb.google.com.ua/aleksiella
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answered 15 years ago
You are a big guy. And you need to take an example from you to other active tourists.
But I wrote above - "find, book, negotiate, pay, order, leave on time, etc."
Two weeks in the evenings - it's just "find". You didn't describe all the other steps. Booking flights and hotels, transfers from airport to hotel, hotel-airport, airport-hotel, hotel-airport and how many more transfers there are. "We take a jeep" is also a procedure. For some it's difficult. Etc. for all aspects of your journey. Your trip was much more complicated than standard package tours - BKK + Koh Samui. Therefore, the difference that I wrote above (10-20%) is higher (offhand - 33%). But not the 500% you wrote about earlier. Where did our argument begin? 500% is 15000!!! dollars from your expenses.
Just don't argue about the price of your itinerary. You have an unusual tour. There are few people who are ready to repeat this route (not willing - but ready). For example, I'm not ready. Such tours need to be created independently. And it's not about the price. It's about the essence of human expectations and the functions of the tour business.
Once again - I joined this discussion after your 500% and travel insurance. And many people do not even know where to buy them (see above).
But I wrote above - "find, book, negotiate, pay, order, leave on time, etc."
Two weeks in the evenings - it's just "find". You didn't describe all the other steps. Booking flights and hotels, transfers from airport to hotel, hotel-airport, airport-hotel, hotel-airport and how many more transfers there are. "We take a jeep" is also a procedure. For some it's difficult. Etc. for all aspects of your journey. Your trip was much more complicated than standard package tours - BKK + Koh Samui. Therefore, the difference that I wrote above (10-20%) is higher (offhand - 33%). But not the 500% you wrote about earlier. Where did our argument begin? 500% is 15000!!! dollars from your expenses.
Just don't argue about the price of your itinerary. You have an unusual tour. There are few people who are ready to repeat this route (not willing - but ready). For example, I'm not ready. Such tours need to be created independently. And it's not about the price. It's about the essence of human expectations and the functions of the tour business.
Once again - I joined this discussion after your 500% and travel insurance. And many people do not even know where to buy them (see above).
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answered 15 years ago
hot line
What started our dispute. 500% is 15000!!!
That is the amount I was called in the travel agency, a penny for a penny.
As for western tour companies, they help to book what you want and no more. Have you ever seen how a group of tourists, for example, from France, is being transported in a "herd"? And from the CIS all the time. :-)
I always come up with an example - an excursion from Koh Samui to a marine reserve. We are with foreigners on a boat for 23 dollars. and a turtez on a high-speed boat, designed for 7 people (the transom is designed for no more than 150hp, but it costs two of 175 hp), pinned 20 people !!! for 150 dollars. The question is - why such an attitude towards us by Russians?
What started our dispute. 500% is 15000!!!
That is the amount I was called in the travel agency, a penny for a penny.
As for western tour companies, they help to book what you want and no more. Have you ever seen how a group of tourists, for example, from France, is being transported in a "herd"? And from the CIS all the time. :-)
I always come up with an example - an excursion from Koh Samui to a marine reserve. We are with foreigners on a boat for 23 dollars. and a turtez on a high-speed boat, designed for 7 people (the transom is designed for no more than 150hp, but it costs two of 175 hp), pinned 20 people !!! for 150 dollars. The question is - why such an attitude towards us by Russians?
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answered 15 years ago
You asked the right question. Now answer it.
I have an answer. Operators and agents of Russia do not play the main role in it. Moreover, these subjects are just an obligatory element of correcting the situation.
For example, we have here an expert - Amir1 - http://blogs.turpravda.ua/amir1/. Until last year, he worked as an agent in Ukraine. Now, after the first trip to Tai, he moved to live there and offers to organize meetings, excursions, etc. What does this say? Supply increases, competition increases, prices fall, competence increases, etc. Those. we are approaching the standards of the developed market.
Once there were no direct flights to Bangkok. And it was not the tourists who "raised" them. They were raised by operators, including TEZs. And do not draw conclusions on the basis of one agency.
I have an answer. Operators and agents of Russia do not play the main role in it. Moreover, these subjects are just an obligatory element of correcting the situation.
For example, we have here an expert - Amir1 - http://blogs.turpravda.ua/amir1/. Until last year, he worked as an agent in Ukraine. Now, after the first trip to Tai, he moved to live there and offers to organize meetings, excursions, etc. What does this say? Supply increases, competition increases, prices fall, competence increases, etc. Those. we are approaching the standards of the developed market.
Once there were no direct flights to Bangkok. And it was not the tourists who "raised" them. They were raised by operators, including TEZs. And do not draw conclusions on the basis of one agency.
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answered 15 years ago
Just a big job - to find. Moreover, to find not so much hotels and tickets, but to decide what you like best and where exactly to go.
Everything is booked very quickly and without any problems.
In Thailand, I get the difference almost twice, because at a normal price, a ready-made tour is only available in Pattaya. Any island unreasonably increases the cost of the tour. My islands for two are obtained at the price of an operator for one.
Turkey (an ordinary resort holiday in a hotel on the alley) turned out to be 30% cheaper last summer. Europe also goes somewhere the same, it depends on the tickets.
In general, I traveled with great pleasure for ten years through agencies, there was a major problem only once. And having tried to drive on your own, you don’t want to do it any other way. The exception is excursion tours, for which I would like to say a big thank you to their authors and organizers :)
Everything is booked very quickly and without any problems.
In Thailand, I get the difference almost twice, because at a normal price, a ready-made tour is only available in Pattaya. Any island unreasonably increases the cost of the tour. My islands for two are obtained at the price of an operator for one.
Turkey (an ordinary resort holiday in a hotel on the alley) turned out to be 30% cheaper last summer. Europe also goes somewhere the same, it depends on the tickets.
In general, I traveled with great pleasure for ten years through agencies, there was a major problem only once. And having tried to drive on your own, you don’t want to do it any other way. The exception is excursion tours, for which I would like to say a big thank you to their authors and organizers :)
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answered 15 years ago
to Pachok. We have already discussed prices with you. It is difficult to check the cost of your tour last summer for different options - a package from an operator or an independent one by cubes. But what we discussed with you about Egypt about two months ago turned out to be cheaper with the operator
http://www.turpravda.com/question-8534.html
Moreover, you did not know about it, following the path you chose. In the case of Melia Sinai - erroneous.
Recently discussed with papa74 price options for Sierra. The operators turned out to be much cheaper.
The same is true for Turkey. There is no general rule - independently cheaper by 30%.
http://www.turpravda.com/question-8534.html
Moreover, you did not know about it, following the path you chose. In the case of Melia Sinai - erroneous.
Recently discussed with papa74 price options for Sierra. The operators turned out to be much cheaper.
The same is true for Turkey. There is no general rule - independently cheaper by 30%.
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answered 15 years ago
In Egypt, I agree, I was mistaken then, and seriously.
They can justify themselves only by the fact that they hastened to write without checking it thoroughly. When planning a trip, I naturally check all the possibilities. If the operator has better conditions or a price, of course, I will contact the agency.
You really can’t check last year’s Turkey in any way, just take my word for it :) We can talk about it this year, if you wish. Now I have already bought tickets to Antalya for October 1 at a price of 1086 UAH per person. So far, I see good prices only for hotels of a low category, but I need a good club in the first line.
Turkiz Thalasso for 38 dollars per day,
Simena Sun Club at 51 ... by the way, a good hotel.
Viking Star - 57
They can justify themselves only by the fact that they hastened to write without checking it thoroughly. When planning a trip, I naturally check all the possibilities. If the operator has better conditions or a price, of course, I will contact the agency.
You really can’t check last year’s Turkey in any way, just take my word for it :) We can talk about it this year, if you wish. Now I have already bought tickets to Antalya for October 1 at a price of 1086 UAH per person. So far, I see good prices only for hotels of a low category, but I need a good club in the first line.
Turkiz Thalasso for 38 dollars per day,
Simena Sun Club at 51 ... by the way, a good hotel.
Viking Star - 57
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answered 15 years ago
"There is no general rule - independently cheaper by 30%"
Of course not.
Of course not.
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answered 15 years ago
Tourism is my business, so I'm interested in how it works and where it's going. I'll be glad to chat. Moreover, you have an interesting personal experience.
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answered 15 years ago
Uvazaemiy Hotline. A nazovite me, pozalusta, orientirov. stoimost" tura v turfirme po napravleniu-- USA GEORGIA Atlanta (2 day 3 star);
USA NEVADA-Las Vegas (6 days 3-4 star hotel) ; USA COLORADO Vail- (7 days-3-4 star hotel) + avia flight from Kyiva?
USA NEVADA-Las Vegas (6 days 3-4 star hotel) ; USA COLORADO Vail- (7 days-3-4 star hotel) + avia flight from Kyiva?
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answered 15 years ago