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Related question «Hotel selection»
How do I cancel a booking on agoda?
I booked a room on agoda for the first time and naturally didn’t even pay attention that the low price is non-refundable, there was a free last room, I started to book, booked, entered the card number, the payment went through, and PTM gives out that there are no rooms for the dates I have chosen ... and what to do???? cancellation is paid, 100% of the amount paid for the number of which was not
Translated automatically from Russian. View original
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5 subscribers  • asked 2017-07-087 years ago
Answers  •  6
аватар AnVas70
Write to the administration of Agoda and resolve the situation with them.
аватар 9038047729
Everything is more expensive there than in an agency. We tried to make a route for everyone and everything is more expensive. and my friends also had a case, they paid, flew in, and they were told that there was no reservation for you. they paid cash, and then for two months they asked for their money from the aggregator and did not even receive an apology
аватар Khegaypolina
I just don’t understand why they accept payment if there are no rooms available for the dates I have chosen.
аватар agent_borabora
Write, call, wait, hope for a return.
аватар AnVas70
Perhaps someone just booked this room at the same time as you and he managed to press the button not a second earlier.
Or as an option - you paid for the last number, then after that there will naturally be no free rooms (I had it).
If the payment went through, then the number is yours.
аватар AnVas70
Look in the Agoda personal account in the "My bookings" section. Well, letters should come.
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