Ужасный отель Terrible hotel

We bought a ticket for 4 months, immediately wrote a letter that we would like to live in a new building. Since the old ones are completely useless. We were told that we were newlyweds. The day before our arrival, the letter was duplicated again. How many we go to Tai, there have never been any problems with the hotel. Upon arrival, we were given a room in the old building (the first building), we were already a little tense, as the people who had previously checked in complained to the administrator that everything was very bad with water, stuffy due to a bad air conditioner and a lot of cockroaches. And there are really a lot of them and they run very big, not embarrassed along with the red ants.
We went into the room. Very stuffy, the whole bed is covered with old artificial flower petals and a filthy sign with congratulations. Hmmm. . . well, we turned on the air conditioner and immediately ran to the shower. What was my surprise when I got out of the shower, and the CONDER DOES NOT WORK, BLOWS HOT AIR, COOL!! ! We called the reception, they told us that the master would come and check the freon.
The technician came in 40 minutes trying to fix the problem. When he opened the grate, where the air conditioner was, a ton of dust and dirt fell out, which naturally scattered all over the room. It's +36 outside, it's hot, there's nothing to breathe, dust, allergies started to wake up. And then the master says that the conder is "Finish", that is, it is broken. We called the administrator and then I WAS A SHOCK - SHE TELLS ME THAT THERE ARE NO AVAILABLE ROOMS AND THEY CANNOT RESET US ANYWHERE. I HAVE A QUESTION: HOW DO THEY HAVE NO SPARE NUMBERS FOR ANY CASE. I'm going downstairs to deal with this situation, as I was politely sent on the phone and told that the administrator needed to work and hung up. (I DO NOT REMEMBER THE NAME OF THIS PERSON, BUT SHE WAS RUSSIAN, WITH DARK CURLY HAIR AND FOR ANY MY QUESTION, ALWAYS WRITTEN MY MISSION, AS IF I owed her a LOT OF MONEY, IT WAS DIFFERENT TO TALK TO HER)

I went downstairs and started talking, how is it, what should we do?
After about 40 minutes, we were nevertheless moved to the third and also old building. Thank God with a working conder, which is cracking (we slept in earplugs). We mercilessly destroyed cockroaches and ants, but there was no way out onto the balcony loggia, it was all littered with pigeons that lived above us. In the bathroom, feathers poured out of the ventilation. The stink was unbearable.
Okay, we turned a blind eye to this, because we did not want to spoil the mood. Bought excursions, returned late.
There was also a moment with lunch boxes - it really surprised us. We had an early excursion, I went to order two lunch boxes in advance for the morning. Always ordered, never had a problem. And here the same person, called the administrator, says that they have lunch boxes only for those who buy excursions.
At the local guide (we had a Pegasus), I again ask a question about the boxes, in response I get the dumbest expression on my face and arrogant communication. FUCK JUST. . .
I still took the lunch boxes, put them in their place.
More in this hotel no foot. Nobody even apologized. Once the room was decorated with old flowers and that's it. Rude, arrogantly communicate, dirt, horror.