Question o Pattaya
Ask a Question
Ask a question
Related question «Travel agencies and operators»
Can the tour be rebooked?
Good afternoon!
There was such a problem with the travel agency Coral Travel. We signed an agreement with a travel agency in early October, the Ambassador City Jomtien Inn Wing hotel had a departure date of 25,12,13. We made an advance payment. we don't have to pay extra, supposedly they will give us a discount. We did not have the opportunity to read the reviews and we agreed. But then when we read the reviews, we were horrified! But they have already reported a confirmed booking. We would like to rebook the tour, and in this case they ask us to pay a penalty of 10% of the cost of the tour. Do we have the right to rebook the tour without paying penalties, this is an early booking (as they told us).
There was such a problem with the travel agency Coral Travel. We signed an agreement with a travel agency in early October, the Ambassador City Jomtien Inn Wing hotel had a departure date of 25,12,13. We made an advance payment. we don't have to pay extra, supposedly they will give us a discount. We did not have the opportunity to read the reviews and we agreed. But then when we read the reviews, we were horrified! But they have already reported a confirmed booking. We would like to rebook the tour, and in this case they ask us to pay a penalty of 10% of the cost of the tour. Do we have the right to rebook the tour without paying penalties, this is an early booking (as they told us).
Translated automatically from Russian. View original
Subscribe
Answers • 8
Generally speaking, if the contract specifies only the initial version - the Ambassador, and you have not signed any other contracts, then, of course, you have.
If you have already signed the second version, it is too late. The argument "we did not have the opportunity to read the reviews" is ridiculous and ridiculous. Type in the Internet the name of the hotel is easy and simple.
If you have already signed the second version, it is too late. The argument "we did not have the opportunity to read the reviews" is ridiculous and ridiculous. Type in the Internet the name of the hotel is easy and simple.
Like
You like
•
½
answered 11 years ago
Which hotel's name is written in the contract? If you have signed a contract for a 2nd hotel, then I'm afraid it will be somewhat problematic to change the hotel, although it is possible with payment (a slight fine for changing the hotel, if this is not an early booking). Make sure you booked with an early booking (will be indicated in the SPO number) and ask to rebook the hotel. Sigur correctly told you that they did not have time to get acquainted with the reviews, this is not a reason to cancel the reservation
Like
You like
•
½
answered 11 years ago
elbow close, but don't bite! If everything is so bad, can he pay a penalty? But for me, the worst hotel in Pattaya is the Ambassador City Jomtien Inn Wing, so why worry?! Or did you not have time to read the reviews when you first chose?
Like
You like
•
1
answered 11 years ago
Ambassador suited us, but Boutique 3 * did not. Regarding the fact that we didn’t have time to read the reviews, I agree with you, but at that time there was only a phone at hand, and he threw it out of the Internet as soon as the page completely finished loading. Thank you all for the advice! We figured out the situation. The contract was only on the Ambassador They wanted to take 10% of the penalty from me, but to my happiness I had a chance to talk with a lawyer on this topic, she explained all my rights to me. As a result, after a small dispute between me and Coral Travel, they still rebooked a hotel for us to an even better one and at a price the same. But they still took the penalty, but already only $ 20.
Like
You like
answered 11 years ago
By and large, I don’t care what hotel and rooms, as long as there are clean linens and cockroaches do not walk. Anyway, we only plan to spend the night in the room.
Like
You like
•
½
answered 11 years ago
I'd be glad if I were you that you won't be staying at the Inn Wing. We call this building a mental hospital :)))) And the boutique hotel is very well located. And inside, in principle, everything is tolerable. If you go with a positive attitude, then this is a much better option than the Abassador in the Inn Wing building. In addition, people go to Pattaya for excursions and spend only the night in the hotel. And that's not all. There is nothing to do in the hotel and only your things will live there while you go on excursions and walk around the city. And for this, this hotel is well located. So do not try to change it to Inn Wing.
Like
You like
answered 11 years ago
