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compensation for not providing the full range of tourist services
Good afternoon! I have the following question, is it possible to claim compensation in a travel agency for not providing a full range of tourist services? The fact is that my sister and I flew to Thailand on a voucher for 10 nights 11 days (from 10/09/2012 - 10/18/2012), but in the end it took two days for an air flight (departure from Perm on 09.10 at 14.00 to Bangkok, resting place Pattaya, checked into the hotel after one in the morning, therefore 10.10.12, and the flight back to Perm was at one in the afternoon on 10.18.12 from Bangkok, left the hotel at 07.00). In such a situation, the agency will pay compensation? (e-mail: [email protected])
Translated automatically from Russian. View original
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Answers • 10
No, it won't pay. Nights at the hotel are not considered calendar days, but from a certain time, usually from 12 o'clock, i.e. if you check in before 12 noon, the previous day is taken into account and must be paid. The same story with the departure - I spent the day on the 17th on the 18th, spending the night at the hotel.
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1.5
answered 12 years ago
with the departure is clear, but with the arrival? And the ticket says 10 nights, 11 days, in fact 9 nights 10 days
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answered 12 years ago
You checked in BEFORE October 10 according to the hotel rules, since it was earlier than 12 noon on 10.10. Therefore, the previous day is considered in full.
I don’t know how it is in Russia, but in our country, the ticket is also considered “effective” from the moment you boarded the plane, i.e. if it is written that the tour is "from 10/09/2012 - 10/18/2012", then this means that on October 9 you must fly out of your homeland, and on the 18th - from the host country
Your situation, by the way, is very typical. Many TO build schedules of arrivals and departures in this way, I don’t know what exactly they win at the same time. There are a lot of complaints about this on the forums.
I don’t know how it is in Russia, but in our country, the ticket is also considered “effective” from the moment you boarded the plane, i.e. if it is written that the tour is "from 10/09/2012 - 10/18/2012", then this means that on October 9 you must fly out of your homeland, and on the 18th - from the host country
Your situation, by the way, is very typical. Many TO build schedules of arrivals and departures in this way, I don’t know what exactly they win at the same time. There are a lot of complaints about this on the forums.
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answered 12 years ago
Now the same is clear with this, I talked with tourists, their flight was not included in the days of rest, but in my situation, I rested in the country for 8 days in place 10, people with whom I spoke out loud said that the flight cannot be considered a day recreation.
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answered 12 years ago
I am writing to you as is. But your right not to believe or try to get compensation. Once again - you entered at night, before 12 noon, this night is considered.
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answered 12 years ago
Everything is just like that. I can only add that the THAT with which I flew (from Kyiv) to Tai, and writes on its website - when ordering a tour, say 15 nights - one night for the flight, 14 nights at the hotel. And they took me from the hotel in Pattaya at 24.00, the plane was at 5 in the morning from Bangkok. However, I checked into the hotel at 9 am.
Take it as the cost of a long journey.
Take it as the cost of a long journey.
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answered 12 years ago
Packok is absolutely right. If you booked the hotel yourself, you would only pay for the nights you stayed at the hotel.
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1.5
answered 12 years ago
I completely agree with the previous speakers. Now, if your flight was delayed by 12 or more hours, then we could talk about compensation. In order not to regret the lost vacation, you need to take more days. rest days.
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answered 12 years ago
In fact, a tour was purchased with a departure on 10/09/2012 and a return on 10/18/2012. You departed and returned on the specified dates. There were no delays or gaps anywhere on the tour. Therefore, the actual obligations to you are fulfilled. A tour is bought and sold, not a vacation. And then we can reach the point of absurdity when we begin to demand compensation for the loss of rest time when changing time zones.
This is actually. So to speak, "for life."
And formally - read the contract. If the agency made a mistake in the wording of the booking request, then you can try to get compensation.
Just so that everything is formally correct, in the contract templates recommended by the operator, for such tours, the dates, times and airports of departures and the dates of check-in and check-out from hotels are separately indicated. And all this is signed by the tourist, so that there are no complaints about the subject - "as a result, it took two days for an air flight."
This is actually. So to speak, "for life."
And formally - read the contract. If the agency made a mistake in the wording of the booking request, then you can try to get compensation.
Just so that everything is formally correct, in the contract templates recommended by the operator, for such tours, the dates, times and airports of departures and the dates of check-in and check-out from hotels are separately indicated. And all this is signed by the tourist, so that there are no complaints about the subject - "as a result, it took two days for an air flight."
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answered 12 years ago
