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Cancellation of the tour for more than a month, how much should be returned?
Hello! We booked through an agency a tour to Pattaya for December in advance in September. Recently, my husband said that he was sent on a business trip for the whole of December. We decided to cancel the tour. The travel agent explained to me what we can do with the tour: refuse, replace the tourist. In case of refusal, according to her and I read the same in the contract, we lose 20 c.u. e. We refuse the ticket. The next day, she tells me that the dollar has fallen in price, the tour too, and significantly, and therefore they will return the money to us, taking into account all this and only in a month (What should I do? the price of the tour for this date, and what are the terms for a refund? Thank you! Waiting for an answer
Translated automatically from Russian. View original
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Answers • 15
must return as much as it is written in the contract
and immediately. otherwise in a month they will tell you something else and then it turns out that they will return only half, etc.
if your contract does not state that the money after the refusal is returned within a month, then they must be returned immediately.
nonsense about the dollar. how much did it drop in price? for 2 cents? What currency did you pay in? in rubles?
and immediately. otherwise in a month they will tell you something else and then it turns out that they will return only half, etc.
if your contract does not state that the money after the refusal is returned within a month, then they must be returned immediately.
nonsense about the dollar. how much did it drop in price? for 2 cents? What currency did you pay in? in rubles?
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answered 12 years ago
I paid in rubles, the dollar fell from 32.36 (on the day of booking) to 31.54 (day of refusal) at the rate of the company.
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answered 12 years ago
The author, carefully read the contract, it should indicate the time frame for you to return the money in case of cancellation of the tour.
In case of non-compliance with the terms of the contract, all issues are resolved in court. so calmly and tell your travel agent.
In case of non-compliance with the terms of the contract, all issues are resolved in court. so calmly and tell your travel agent.
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answered 12 years ago
Regarding the course: if you paid the tour in USD. - and they will return in rubles - then the agent looks at the operator's rate on the date of return.
That is, the exchange rate plays a role if the calculations were carried out in foreign currency.
That is, the exchange rate plays a role if the calculations were carried out in foreign currency.
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answered 12 years ago
And write a written statement about the refusal of the tour and the requirement to reimburse the amount spent. In duplicate. On yours, let them put the date of receipt of the application, the incoming number and sign it.
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answered 12 years ago
no timeline is given, what is that supposed to mean? And not a word about dollars either ....
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answered 12 years ago
GoInTour, is it possible? Officially, all payments are in national currency.
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answered 12 years ago
mamiya, here, and if the terms are not specified, then the law on consumer protection applies here. If I am not mistaken, the term for consideration of your application is at least 14 days. And there can be no talk of currency. You must return the amount you paid.
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answered 12 years ago
Viltis, well, you never know, suddenly the agency registered the price of the contract with the tourist in foreign currency. If the price is written in rubles - the course has nothing to do with it!
It's strange that nothing has been written...
Look carefully, in the "responsibility of the parties" - something like - "in the event of a tourist refusing services ...."
Who is the operator of this tour?
It's strange that nothing has been written...
Look carefully, in the "responsibility of the parties" - something like - "in the event of a tourist refusing services ...."
Who is the operator of this tour?
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answered 12 years ago
I advise on the RFP: the customer may refuse to perform the contract (in this case, from the tourist service) at any time before its execution; at the same time, the contractor is obliged, upon termination of the contract, to pay the customer the amount of the advance payment in full, unless otherwise specified in the contract and signed by the customer. But there is one BUT: pay something to pay, but withholding the amount of expenses actually incurred by the contractor at the time of termination of the contract! These expenses can be different: obtaining a visa, making an advance payment for MOT, etc. And most importantly, the travel agent must document these costs to the customer. If the case goes to trial, the court will establish their authenticity. From personal experience: in May, I terminated the contract with Tez 8 days before departure, paying a fine of $ 20 per person. No problem.
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answered 12 years ago
The consumer must submit a written claim to TA to terminate the contract and return the amount of money. This requirement is subject to satisfaction within 10 days (Article 22 of the Law of the Russian Federation No. 2300-1 "On Protection of Consumer Rights"). After this period or upon receipt of a negative response, the consumer has the right to apply to the world court (if the amount of the claim is up to 50 thousand rubles) or to the federal one.
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answered 12 years ago
GoInTour, I do not think that the contract will specify the amount in currency. Because it's illegal. But even so, the fact of payment must be confirmed by a sales receipt, bank advance, cashier's check or any other document. And there is the amount in the national currency in which the author paid. And therefore, the dollar exchange rate does not go sideways here.
Author. Do not forget to make copies of the payment document. And pin these copies everywhere, to all claims. Hide the original away :-)
Author. Do not forget to make copies of the payment document. And pin these copies everywhere, to all claims. Hide the original away :-)
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answered 12 years ago
The court in the course of the proceedings may find in the contract moments that infringe on the rights of the consumer, and, despite the fact that the contract is still signed, recognize it as invalid and does not meet the requirements of the current legislation.
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answered 12 years ago