We rested with guests in this hotel in October 2015. We booked almost half of the hotel rooms. When leaving the hotel, due to negligence, one of the guests left personal belongings, including 4 envelopes with money. We returned to the hotel literally 15 minutes after check out. The room was no longer allowed, things were given at the front desk, the envelopes with money were removed and sealed in one large envelope. We checked the envelope and found that one envelope with money was missing, namely the amount of 20.000 rubles. They began to call the hotel with requests to help resolve this issue and sort out the details, for which we did not hear any explanations. For three days we waited for a response from the hotel management, as a result, the head of this hotel refused to assist in the search for the culprit, explaining that we ourselves were to blame for leaving things. I think this explanation is just wild! The boorish attitude of the hotel staff is simply outrageous! There is no question of a high level of service in this accommodation facility! Guests, faced with any difficulties or problems, are forced to independently look for ways to resolve them! SHAME TO EVERYONE WHO ASSISTS AND COVERS THEFT!!!!!!!! ! I want to warn everyone who wants to stay at this hotel, if there is a case of theft, do not be surprised if you lose things while cleaning your room or while you are enjoying your time in the pool. As a result, your vacation can turn into an unpleasant adventure with futile attempts to prove your case!
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- THE HOTEL IS STEALING MONEY
- Hotel steal money
- hotel...deluxe class...
- Vacation in July
SEE ALSO