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What to do if the travel agency does not return the money?
A year ago, we bought a tour to Sri Lanka at the Azbuka Travel travel agency, the flight was postponed, the travel agency turned out to be very unreliable. Wrote a letter of cancellation of the tour, and a refund! the travel agency said that they would return everything, since we did not fly on the tour due to the postponed dates. During the year, we are 3-5 thousand rubles. they returned the money, before the next conversation with the managers of the company did not reveal that they were bankrupt! and now the insurance company will pay the refunds. Which? when? where? nothing is known half a year later ... the only thing is that they gave the number of the company's accountant! and told her to resolve all issues! she answers calls about once a month... and always promises to send the rest of the money for the trip! how to be? what to do? left to return 22,000 rubles
Translated automatically from Russian. View original
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Answers • 5
The insurance company will return it. If the company declared itself bankrupt officially. And if you collect a bunch of documents:
When applying for an insurance payment, the tour operator's customers must provide the following documents:
1. claim (application) for the payment of insurance indemnity, which specifies (the application form can be obtained at the office of the insurance company):
a) last name, first name and patronymic of the tourist, as well as information about another customer (if the contract for the sale of the tourist product was concluded by the customer);
b) date of issue, validity period and other details of the Insurance Contract;
c) the number of the contract for the sale of the tourist product and the date of its conclusion;
d) the name of the tour operator who concluded the Insurance Contract;
e) the name of the travel agent (if the contract for the sale of the tourist product was concluded between the tourist and (or) another customer and a travel agent acting on behalf of the tour operator, but on his own behalf);
f) information about the circumstances (facts) indicating non-fulfillment or improper fulfillment by the Insured of obligations under the contract for the sale of a tourist product;
g) a reference to the circumstances that served as the reason for contacting the Insurer;
h) the amount of money to be
When applying for an insurance payment, the tour operator's customers must provide the following documents:
1. claim (application) for the payment of insurance indemnity, which specifies (the application form can be obtained at the office of the insurance company):
a) last name, first name and patronymic of the tourist, as well as information about another customer (if the contract for the sale of the tourist product was concluded by the customer);
b) date of issue, validity period and other details of the Insurance Contract;
c) the number of the contract for the sale of the tourist product and the date of its conclusion;
d) the name of the tour operator who concluded the Insurance Contract;
e) the name of the travel agent (if the contract for the sale of the tourist product was concluded between the tourist and (or) another customer and a travel agent acting on behalf of the tour operator, but on his own behalf);
f) information about the circumstances (facts) indicating non-fulfillment or improper fulfillment by the Insured of obligations under the contract for the sale of a tourist product;
g) a reference to the circumstances that served as the reason for contacting the Insurer;
h) the amount of money to be
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answered 12 years ago
The Beneficiary shall attach the following documents to the application:
2. a copy of all pages of the beneficiary's international passport or other identity document in accordance with the legislation of the Russian Federation (with the presentation of the original of these documents, as well as the first page of the civil passport);
3. a copy of the agreement on the implementation of the tourist product, including all annexes and additional agreements to it (with the presentation of its original);
4. documents confirming the actual damage incurred as a result of non-fulfillment or improper fulfillment by the tour operator of obligations under the contract for the sale of a tourist product. Such documents may include documents (invoices, receipts, payment documents, certificates, conclusions, etc.) issued by the competent authorities, expert organizations, organizations - carriers, hotels (hotels). If the case was considered in court, then a duly certified copy of the judicial act that has entered into legal force is also submitted.
5. a copy of the documents evidencing the refusal of the tour operator to fulfill its obligation under the contract.
All documents submitted to the insurance company must be
2. a copy of all pages of the beneficiary's international passport or other identity document in accordance with the legislation of the Russian Federation (with the presentation of the original of these documents, as well as the first page of the civil passport);
3. a copy of the agreement on the implementation of the tourist product, including all annexes and additional agreements to it (with the presentation of its original);
4. documents confirming the actual damage incurred as a result of non-fulfillment or improper fulfillment by the tour operator of obligations under the contract for the sale of a tourist product. Such documents may include documents (invoices, receipts, payment documents, certificates, conclusions, etc.) issued by the competent authorities, expert organizations, organizations - carriers, hotels (hotels). If the case was considered in court, then a duly certified copy of the judicial act that has entered into legal force is also submitted.
5. a copy of the documents evidencing the refusal of the tour operator to fulfill its obligation under the contract.
All documents submitted to the insurance company must be
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answered 12 years ago
All documents submitted to the insurance company must be in Russian. If the documents are drawn up in a foreign language, then it is necessary to provide these documents in a notarized translation into Russian.
When establishing the fact of the occurrence of an insured event, the insurer draws up the relevant documents and makes an insurance payment in the manner prescribed by the Insurance Policy.
When establishing the fact of the occurrence of an insured event, the insurer draws up the relevant documents and makes an insurance payment in the manner prescribed by the Insurance Policy.
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answered 12 years ago
It's all good! but the travel agency does not give any information about the insurance company! and for half a year he says that they are collecting documents in order to transfer them to the insurance! so who do you contact? if the name of the insurance company is not yet available.
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answered 12 years ago
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