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Related question «Travel agencies and operators»
Cancellation at Pegas Tourist
On September 4, at the end of the working day of the agency, when only one manager remained in the office, we chose a tour and signed an agreement, gave the money. We were given a piece of paper with a seal and the amount of payment and a contract. She took money and copies of documents home. When we returned, we decided to look at the hotel in more detail and it turned out that its website was blocked, and the reviews (fresh) were the worst. We decided not to spoil the holiday and refuse. Working day of the company 10:00. My husband called immediately and said (at 10:00) that we were refusing. They want 20% of the cost of the tour from us, explaining that it was booked for us. The agreement does not include interest. What's the best way to do it?
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Answers • 6
Read the contract, the conditions in case of refusal should be spelled out there ...
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answered 12 years ago
what date did you take the tour for? how many days before departure?
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answered 12 years ago
as far as I know, if you cancel the tour 10 days in advance, 100% of the cost of the tour is paid
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answered 12 years ago
According to the conditions, interest is not prescribed there, only the reimbursement of the agency's expenses, and it is not clear how much it is already. There were 5 days before departure. Everything turned out well for us in the end, upon arrival I was informed that they still didn’t manage to do anything (overnight) and returned 100% !!!!
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answered 12 years ago
There is a clause in the contract describing its unilateral rupture or a clause indicating penalties for canceling the trip.
Usually, the closer to the departure date, the higher the fine. Holidays and periods of high demand may be subject to a 100% penalty
Air tickets are usually fined 100%.
Read the contract carefully. Or show a lawyer.
Usually, the closer to the departure date, the higher the fine. Holidays and periods of high demand may be subject to a 100% penalty
Air tickets are usually fined 100%.
Read the contract carefully. Or show a lawyer.
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answered 12 years ago
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