Geliopark Talasso 3*– Reviews

7
Rating 6.410
based on
7 reviews
№4 in the hotel rating Podmoskovye-West
7.3 Rooms
7.7 Service
9.0 Cleanliness
9.0 Food
7.7 Amenities
Podmoskovny club-hotel is located in a picturesque place near Zvenigorod. The hotel is a complex of several comfortable residential buildings, health and entertainment centers, which are located in a park with a pond on an area of ​​8 hectares. Features of interior design in eclectic styles - a combination of the romantic era and high-tech style.More →
аватар MargoLansi
 •  traveled 9 years ago
Rating 9.0
My husband and I decided not to sit in the city on New Year's weekend, we got out to the Heliopark Thalasso on the advice of friends, since it is only 45 km from the capital. We arrived quickly, without traffic jams, so we were at the place even before the appointed time. Nevertheless, we were settled almost immediately, the room was comfortable and clean. … More ▾ My husband and I decided not to sit in the city on New Year's weekend, we got out to the Heliopark Thalasso on the advice of friends, since it is only 45 km from the capital. We arrived quickly, without traffic jams, so we were at the place even before the appointed time. Nevertheless, we were settled almost immediately, the room was comfortable and clean. It turned out to be a lot of entertainment for both adults and children, we even rode on the rink. A very good choice of spa services - you really feel like you are in a resort in some places. The food is excellent, very attentive, but not intrusive staff.
аватар Andrew43
 •  traveled 10 years ago
Rating 10.0
I chose this hotel because it inspired confidence in me through its official website. By the way, the pictures posted on their website are the same as in reality and this is undoubtedly very good. The rooms there are clean and have everything you need: TV, internet, air conditioning, etc. There were no problems with the hotel staff either - they are all quite polite and always ready to help. … More ▾ I chose this hotel because it inspired confidence in me through its official website. By the way, the pictures posted on their website are the same as in reality and this is undoubtedly very good.
The rooms there are clean and have everything you need: TV, internet, air conditioning, etc. There were no problems with the hotel staff either - they are all quite polite and always ready to help.
аватар
 •  traveled 10 years ago
Rating 5.0
We are disappointed with the once beloved hotel. Its direction has changed, there are many corporate parties, and indecent form. A lot of superfluous things - carousels, rental of large cars for adults, where there is a forest (apparently they want to create a kart? ) There are few people, usually a lot of people with children, and now regular customers who have grown children. … More ▾ We are disappointed with the once beloved hotel. Its direction has changed, there are many corporate parties, and indecent form. A lot of superfluous things - carousels, rental of large cars for adults, where there is a forest (apparently they want to create a kart? ) There are few people, usually a lot of people with children, and now regular customers who have grown children. This is already indicative. There are no good animators, like Nastya, who communicated with children incendiary. Now animation is music for the whole hotel, advertisements near the restaurant, of which half are not sold. the day of arrival they showed the guest card, then he remembered everyone. Now boys and girls are standing, each time they look at the map and write it down. This should not be in a reputable hotel.
Review from — vOtpusk.ru
аватар
 •  traveled 11 years ago
Rating 9.0
The hotel hosted a team building event. I really liked the approach to the client - attentive, compliant, intelligible employees. Good equipment, top-level service - all presentations without failures. Prices - more than affordable … More ▾ The hotel hosted a team building event. I really liked the approach to the client - attentive, compliant, intelligible employees. Good equipment, top-level service - all presentations without failures. Prices - more than affordable
Review from — vOtpusk.ru
аватар
 •  traveled 12 years ago
Rating 3.0
Nightmare place! We bought the "Pearl" package for a week, on the first day it took about an hour and a half to find out the circumstances that the room we needed was not there, but still we received the keys to the room we needed (that is, the number was, but in the building where we rested the hotel administration, so they were in no hurry to settle there), but this is not the worst thing: today is the third day as there is either no water in the taps at all, or it is so rusty that the sink turns brown. … More ▾ Nightmare place! We bought the "Pearl" package for a week, on the first day it took about an hour and a half to find out the circumstances that the room we needed was not there, but still we received the keys to the room we needed (that is, the number was, but in the building where we rested the hotel administration, so they were in no hurry to settle there), but this is not the worst thing: today is the third day as there is either no water in the taps at all, or it is so rusty that the sink turns brown. Management does not meet. They don't care about other people's problems. And the fact that FZ-59 was violated is obvious! During the scheduled cleaning of the filters, the hotel MUST NOT HAVE GUESTS! This is a violation of consumer rights and disrespect for the guests!
Review from — vOtpusk.ru
аватар dnavk
 •  traveled 14 years ago
Rating 2.0
Spoiled vacation in Heliopark Thalasso near Zvenigorod. I would like to talk about how a fly in the ointment can ruin a barrel of honey. On July 16.2010, my family is me, my husband and two children 4 years and 3 months old returned from the Heliopark Thalasso hotel near Moscow, which is located near Zvenigorod. … More ▾ Spoiled vacation in Heliopark Thalasso near Zvenigorod.
I would like to talk about how a fly in the ointment can ruin a barrel of honey. On July 16.2010, my family is me, my husband and two children 4 years and 3 months old returned from the Heliopark Thalasso hotel near Moscow, which is located near Zvenigorod. This was our first stay at this hotel. We liked the overall rest (room, food, nature, etc. ) - after the stuffy, tortured heat of Moscow, to escape with the children to a calm place where the heat simply was not felt, the older child had something to do (for us this is of great importance ), it seemed to us a great success.
Immediately after returning home, we decided to definitely return there, but already with a larger company - with my sister and nephew, and without postponing this matter, on July 16, they began to book 2 rooms: one superior double room from July 21 to July 25 - for me and my sister and children, and one single from July 23 to July 25 - for the husband for the weekend (since my husband's vacation is over, and he could only join us on the weekend). We booked by phone directly at the hotel - a certain Mira spoke to us.
I draw your attention to the fact that we planned to live exclusively in a superior double room, as on the first trip. The manager of the company that ordered the first tour said that it would be crowded with two children in a standard double room, and the second time three children planned to go with us, so it would be very crowded in a standard one.
When booking, there was a small overlap - on the date of arrival, July 22, there was no free superior room for all 4 days continuously. This is true, because on the hotel website you can track the availability of rooms. As a result, we were offered to move into an improved one, after 1 day to leave for a few hours in a standard one, after which we would again be moved to an improved one. After thinking, we agreed. Although it is somewhat inconvenient to live four days in three rooms, we accepted this option. On that, they decided and booked two rooms - an improved double (as I assumed) and a single.
However, our plans were not destined to materialize. On Sunday, my nephew fell ill with a rotavirus infection, so he and my sister could not go. My husband and I decided not to miss the opportunity to relax in a normal, as it seemed to us, place, we abandoned the standard single room in order to go on four of us on the 21st. For this, by the way, my husband took time off from work, since it would be difficult for me to cope with one infant and one small child. For half a day on July 21, I was packing bags - I think everyone knows what it means to pack a baby, and many even know. With a joyful mood, in anticipation of a great holiday, we set off.
I will not describe the road through Moscow traffic jams after a working day for almost 3 hours. At the reception we were issued quickly, they gave us the key to the room. We were decorated by a girl-administrator named Katerina. Interestingly, she demanded 20 thousand rubles from us, although the bill was for 18 thousand rubles. After all, we had to pay only this amount (4.5 thousand rubles x 4 days). After our objections, she pretended that nothing had happened, and without even apologizing, silently gave us the room key.
After registration, the first thing I did was go up to have dinner, since I am a nursing mother, I needed to refresh myself, and the dining room closed half an hour after our arrival. Husband with children at this time went to settle in the room. When I went up to the room, I experienced the strongest disappointment, and my thought worked only on how we are all going to live here all the time from Wednesday to Sunday?
Oh God! The standard double room (and we were handed a standard, not a superior room) turned out to be a real little stuffy (one might even say, stinking) closet, a kind of kennel in which to live cramped not only for people with children, but also for those two people on whom he calculated: a small corridor 0.5 m by 0.5 m - it is simply unrealistic for two people to disperse in it, a small room in which two beds, two chairs, a table, a larger table are stuck, in which there is a refrigerator, a bedside table for shoes and a wardrobe - coupe.
Going out onto the balcony, I ran into a resident of the neighboring room nose to nose, coughing, which later, at night, diluted the silence of our room (ie, no soundproofing). I won’t say anything about the bathroom - there is no hair dryer, shower gel and disposable slippers (it was all for the first time), and after you take a shower, you splash through the puddles on the floor, as the curtain separating the shower part of the bathroom from the rest, just no, and does not protect against splashing water. It should also be noted that the room that they slipped to us was right next to the elevators - we clearly heard how they walk.
But that’s not all - there was a conference room right next to this room, I can’t say if any events were scheduled for the days when we were supposed to live in this room (for the first time during our entire stay there were seminars of the company KRKA), but I would not want to hear the clatter of students under my door every day. In a word, they slipped us the most “rotten” (I apologize for the slang) number, maybe the client will not notice anything.
While I was feeding a small child, my husband went to the reception, with the hope of sorting out the situation and solving it at least in our favor, that is, changing the room we got to the one that we ordered and counted on when we came to this hotel for the second time . Katerina looked at the computer, and then with a self-satisfied look said that there were no available rooms and there would not be. The husband's arguments about small children caused only a wry smirk, they say that all sorts of people are hanging around here, these are your problems. The husband told the receptionist that we would not be able to stay at the hotel. The administrator replied that the hotel would not return the money at all and offered to use SPA treatments for the amount of 13.5 thousand rubles during the night. (the amount for 3 nights of stay), and in the morning to release the room. She must have been in a playful mood that evening.
Then I went to the reception to try to explain the booking situation again. The administration's response was categorical - there are no other numbers, period. But! We will call you later (? ). They did not wait for a call, the husband decided to wait for an answer next to the administrators. The answer was unchanged, no, but they already said that not yet, wait for guidance until the morning. We decided to spend the night, and in the morning to resolve the issue with the management, and in case of a negative answer, go home.
However, it didn’t get to the morning - the refrigerator didn’t work in the room, and now it was a disaster for me, because in the cold I store expressed breast milk for the little one. When asked to adjust the refrigerator, they brought us a fan (?! ) - apparently, I had to cool the milk with it. Time 23.55. My husband calls the administrator and explains that it is simply impossible for us to live in this room - small, stuffy, not properly equipped.
And, oh, miracle! We are offered a room further down this corridor (quieter, not next to the conference room), but of the same category (standard). Moreover, they offered, saying, "we will meet your problems, we will allocate them from the reserve. " Except as a mockery, I can not call it in any way. Of course, after all the ordeals, we refused, we no longer wanted to move around the hotel in the middle of the night, and there was already no mood.
There was no desire to stay at least for some time in this hotel. Home, home and only home. We decided immediately, without waiting for the morning, to leave the hotel and never go there again. We left at half past two.
It should be noted that for 5 hours of hassle in this hotel, in a room not of the category we booked, in which the refrigerator did not work, they took money from us in full - for the whole day, and they also threatened not to give money for the rest, already paid days (but, in the end, gave). In creating this situation, the administrator Katerina accused us, they say, it is necessary to think better how to book rooms.
The golden rule: "The customer is always right", the hotel did not work that evening, just as the reservation service did not work normally. The indifference of the administrators - Katerina and Anna, causes indignation, it feels like having received money for the room, they fulfilled their duties, and then, even if the grass does not grow, let the guest boil in his own juice with his requests, problems, and so on, they help show what is called "with a scratch", dissatisfied with the fact that they were disturbed. They were not at all affected, not hurt by the fact that guests with two young children leave their hotel in the middle of the night. WE DID NOT WAIT FOR THE WORDS OF APOLOGIES FROM ADMINISTRATORS TO OUR ADDRESS.
But not all employees are so heartless. The maid treated us very kindly. Polite, neat, with us tried to talk with the administrator about another room. It would be better if she worked at the reception! By the way, on our first visit, the maid in the 5th building also pleasantly surprised us with her sensitive attitude towards customers.
Having visited this hotel for the second time, we got deceived expectations, a spoiled vacation, a bunch of negative emotions. We didn’t begin to understand, scandalize and swear at the hotel, although we should have, but I feed the child and I shouldn’t be nervous. Therefore, we decided to leave our review on various sites that publish reviews about hotels and boarding houses, including those located near Moscow, in order to warn those who want to go to this hotel. You may not get what you planned, and no one will try to help you.
аватар
 •  traveled 15 years ago
Small room - our two-room "suite" for 7000 rubles. per day was a standard room (old shabby furniture, non-working toilet bowl, a kind of shower with a dull dirty curtain). And the worst part is the poor quality food. During our race there was a massive food poisoning of children and parents, as it turned out, salmonellosis. … More ▾ Small room - our two-room "suite" for 7000 rubles. per day was a standard room (old shabby furniture, non-working toilet bowl, a kind of shower with a dull dirty curtain). And the worst part is the poor quality food. During our race there was a massive food poisoning of children and parents, as it turned out, salmonellosis. The Hotel health worker assured us that it was the intestinal flu, and all cases of the disease were carefully hidden. And I liked the territory and the thalasso center, in particular, the masseurs.
Review from — vOtpusk.ru
аватар
 •  traveled 15 years ago
Rating 7.0
Were from 11/03/2009-11/06/2009 for the autumn holidays. 3 adults and a 7 year old child. We took 2 rooms in building No. 5 (2-bed standard-very small (5205) and 2-bed superior-spacious room with a window. (5204)) The rooms are clean, the furniture is good, the bathroom is renovated and closed showers, double-glazed windows everywhere. … More ▾ Were from 11/03/2009-11/06/2009 for the autumn holidays. 3 adults and a 7 year old child. We took 2 rooms in building No. 5 (2-bed standard-very small (5205) and 2-bed superior-spacious room with a window. (5204)) The rooms are clean, the furniture is good, the bathroom is renovated and closed showers, double-glazed windows everywhere. In short, the rooms are clean, and most importantly very warm, even hot. Food was taken three times a day. I think it's not very bad. Certainly not Turkey. But in my opinion, everything is homely and varied. Great for kids. I am writing about food in general: breakfast + lunch + dinner (milk cereals, sausages, scrambled eggs, scrambled eggs, boiled eggs, hot sausage, boiled tongue, dumplings, meatballs, meatballs, meat and chicken with gravy, fish rolls, rice, potatoes , buckwheat, pasta, 3-4 types of salads, separately radishes, cucumbers, tomatoes, green lettuce, tuna, peas, corn, crab sticks, beans. You can make a salad from this yourself and season with mayonnaise or oil. oranges, bananas, but all already sliced ​ ​ ​ ​ and windy from this. ) Tea, coffee from a coffee machine, Nesquik, muesli, pastries, water, 2 types of juice from packages, compote, 3 types of soup. The territory is small, but clean with paved paths, it is convenient to walk with strollers.
Animation deals with children at 12.00 (outdoor games), 16.00, 18.00, 20.00 (cartoons) Adults have football, shooting range, disco, show.
There is a medical center where you can get a massage, etc. The prices are the same as in Moscow.
I was at the water center. Sauna and hot tub. Clean, but smells a bit. There is no pool.
The child was rented a bike and rode on the street.
AND NOW FOR THE CONS:
1. The hall of the central building is long and narrow with old patched leather sofas. There is also animation with children at 16.00 - on the aisle.
2. In the club "NEO" there are cartoons for children every evening, but it's cold there. I did not allow the child to sit.
1. Audibility in building No. 5 100%. Soundproofing is lacking. You can hear how people entered the building at night, went up the stairs, opened the room, etc. Room doors slam loudly. It irritated me terribly. You can hear what the neighbors upstairs are talking about, and how the child coughed all night. Maybe I was unlucky with the location of the room (No. 5205)? Specify. And then sleepless nights are provided for you. (Room 5204 improved was extreme, we could only hear how the door slammed, but tolerable. )
2. There are 2 tennis tables, but they are busy during the main hours. All children also play slot machines (30 rubles token).
3. The territory is small, you can only walk in circles.
4. There is a bar, but dreary and nondescript. Very not cozy. I don't even want to go a second time. Husband went there for beer. There are also tables for billiards.
5. There is no pool. Small dome.
6. Don't forget to bring soap, shampoo and shower gel with you. The rooms are equipped differently. One room only had a hand dispenser and the other had 2 small soaps and 2 very, very small shampoos. There are 2 bath towels, 2 for feet, 2 for face.
P. S. : My husband did not like it (there is nothing to do). The child liked it - a lot of children. They all got to know each other on animation. Grandma liked it (change of scenery, all day outdoors and no need to cook).
I think that the hotel is suitable for grandmothers with grandchildren and young mothers with children (do not forget about soundproofing).
3 years ago I was in "Heliopark Country" in Verbilki. That's why I decided to try this hotel. Country in Verbilki was better. I have positive impressions of him.
Review from — vOtpusk.ru


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HOTEL EXPERTS

Подмосковный клуб-отель расположен в живописном месте под Звенигородом. Отель представляет собой комплекс из нескольких комфортабельных жилых корпусов, оздоровительный и развлекательный центры, которые разместились в парке с прудом на площади 8 га. Особенности внутреннего оформления в эклектике стилей – сочетании романтичной эпохи и стиля хай-тек.

Location В 45 км от Москвы.
In a hotel

Талассо-центр (массаж, косметология, обертывания, ванны, грязелечение, лечение волос, процедуры, продукты для похудания, энергетический кокон), Wellness-центр (мини-бассейн с водопадом, душевая зона, контрастный гриб и др.), банный комплекс (финская сауна, бассейн, паровая баня, инфракрасная сауна, две комнаты отдыха и массажная комната). Ресторан «Пушкин», детское Интернет-кафе «Бим-Бом», детский клуб «Гном», бильярдный бар «Тироль» с русским и американским бильярдом и караоке, бар «Wellness», ночной клуб «Neo». Для проведения бизнес-встреч, конференций и семинаров отель предлагает два конференц-зала на 50-100 мест, три переговорные комнаты от 15 до 30 мест и выставочный холл. Прокат спортинвентаря: санки и ледянки, лыжи и коньки, квадроциклы. Прокат настольных игр. Тир. Аренда площадки для барбекю. Прокат лошадей (верховая езда). Вызов такси. Бесплатная автостоянка.

Description of rooms

SNGL, TWIN DBL, DELUXE, SUITE 1, SUITE 2.

In the rooms

SNGL - 1-но местный стандартный номер (~14 кв. м) – 1-но спальная кровать, санузел (душевая кабина, туалет, туалетные принадлежности), телевизор, телефон, мини-бар, балкон. Возможно дополнительное место для ребёнка.
TWIN DBL - 2-х местный стандартный номер (~10-14 кв. м) – две 1-но спальные или одна 2-х спальная кровать, санузел (душевая кабина, туалет, туалетные принадлежности), телевизор, телефон, мини-бар, балкон. Возможно дополнительное место для ребёнка.
DELUXE - 1-но комнатный «полулюкс» (~ 18 кв. м) - две односпальных кровати, санузел (душевая кабина, туалет, туалетные принадлежности, тапочки, фен), раскладной диван, телевизор, мини-бар. Одно дополнительное место.
SUITE 1 - 1-но комнатный «люкс» (~ 22 кв. м) - одна 2-х спальная кровать, санузел (душевая кабина, туалет, туалетные принадлежности, тапочки, фен), раскладной диван, телевизор, мини-бар, телефон, балкон (кроме 3-ого корпуса),
SUITE 2 - 2-х комнатный «люкс» (~ 8+15 кв. м) - одна 2-х спальная кровать, санузел (душевая кабина, туалет, туалетные принадлежности, тапочки, фен), раскладной диван, телевизор, мини-бар, телефон, балкон. Возможно размещение до 4-х человек.

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