Приехали отметить День рождения, нам его ужасно испортили в Акварелях We came to celebrate our birthday, it was terribly spoiled for us in Watercolors

Came with family to celebrate a birthday. We booked a table in advance at the bar, chose the menu. We came to the bar at about 20:00. The children were bowling with animators. We had to take the kids from the bowling alley to the room. We approached the waitress Yana and repeated to her 3 times that we were after the children, we’ll be back now, don’t clean the table. Less than 10 min. the waitress calls the room (it's already unpleasant that it pulls! ), and says that they are closed, that they are open until 22:00. Is this a bar in a luxury boarding house open until 22:00? Guys, in your rules, which are posted on the website of the Akvareli boarding house, it says "Bar until 01 o'clock (until the last guest)".
As a result, 2 waitresses stood near us (it’s also not clear why 2, there is no work? ), And they claimed that the bar in Akvareli was always open until 10 p. m. , that she had been working here for 6 years, etc. etc. ! Why do we, who came to relax, celebrate a birthday in a pleasant environment, listen to all this "nonsense" of not very literate and well-mannered people? Yana brought me ice cream, which I ordered, BUT I asked to bring it later. Those. eat and go. . .
We called the reception to clarify how long the bar was still open. And, much to our surprise, we were told that until 22:00! Receptionist, you must be the most educated in the services of the Akvareli boarding house, in what you offer people when they book rooms. But alas… It is not so! We left the table and were forced to leave. The whole holiday and rest was ruined.

Disgusting staff in the restaurant (Yana and another dark girl), when they walk around the hall, it is written on their face: "How I hate you all. " That year we also came to Aquareli, we were served in the bar by Olga (one worth noting), she was not seen or heard, she appeared when she was really needed. We sat, not keeping track of time, in pleasure, left a tip in gratitude. And this year they are back.
Terrible! The next day on the Swedish line, these same waitresses did not even come to the table. We were with children, dirty dishes interfered on the table, but they did not come up, did not fulfill their duties. I used to recommend to all my friends to go on vacation in Akvareli, now I think: “If only no one went! ”. Animator Anya, bartender Olga - thank you)