Испорченный отдых Spoiled vacation

Restaurant "Olmeka"
It all started with the fact that they brought us freshly squeezed juice with a fly. The waitress Yulia had not yet managed to move away from us, as we showed her this. To which she replied: “Well, nature... ” We offered her to change the drink (we offered, mind you). But since they gathered at the table to celebrate a family holiday, they did not attach much importance to this. Placed an order and waited.
We checked into the hotel around 9pm, 3 families, 3 rooms, for 5 days.
And immediately went to dinner. Since it was our holiday and in the arms of two children 1.5 and 3 years of age.

After 40 minutes, they brought us ¼ of the order (! ). Time 21:40. At the same time we order a bottle of champagne. To which the same officer Julia says: “Will you have time to drink it before 22:30? At 22:30 we close and you will have to drink it outside. ” WORD BY WORD! For the first time I hear such a statement of the question, for the first time I hear sentences “drinking on the street, maybe eating up here on the street is also in the order of things ?! ”
Looking ahead. I want to say that when Mr. Prussky heard about “the restaurant closing at 22:30”, he said that they work until the last customer!
After 40 minutes, a bottle of champagne was not brought. The two waitresses who served us, during all this time, came up with different options for the “loss” of champagne.
At first, she said that she was being taken from the store and would be served to us soon. Because they ran out of champagne in the restaurant and they carry it from a nearby summer restaurant. Then, that she forgot about this order (with a constant reminder).
It all ended with Father Julia saying: “But Olga brought it to you and you drank it. ” !! ! It doesn't fit in my head!
What's this? ! Is this the job of a waiter in the "best" hotel restaurant??
Guests are waiting for an order for 1.5 hours, and they put forward such versions ???
Thank you for ruined. THE HOLIDAY THAT HAS NOT STARTED.
The children remained unfed, and our mood was spoiled. And rest, henceforth we are unlikely to visit this hotel.
They searched for a manager for a long time, but when they found him, they understood. That everything here is built in such a vein. Mr. Prussky spoke in such a way, as if the men from the construction site were standing next to him.
Everyone works under the slogan "the customer is always right". But even if such a rule is not adhered to here, purely humanly, upon seeing two small children, ask for an apology and resolve the issue.