• traveled 6 years ago
We booked the November holidays, we arrive, we are met by security. The hotel is closed by bailiffs. No one warned if the money would be returned?
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We booked the November holidays, we arrive, we are met by security. The hotel is closed by bailiffs. No one warned if the money would be returned?
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We rested in the Tropicana boarding house, near Zelenograd from 20 to 23.09. 2018. We bought 1 weekday and weekend check-in with coupons. I will try to describe in detail all the nuances of this holiday. If you want to have a comfortable, fun and tasty meal, and are used to getting at least minimal service, then you definitely shouldn’t go here.
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We rested in the Tropicana boarding house, near Zelenograd from 20 to 23.09. 2018. We bought 1 weekday and weekend check-in with coupons. I will try to describe in detail all the nuances of this holiday. If you want to have a comfortable, fun and tasty meal, and are used to getting at least minimal service, then you definitely shouldn’t go here. Especially for the holidays, when the price is tripled! Perhaps the main trouble is that the hotel is unsanitary. Cockroaches were seen in the area of the food distribution line, they are also found in the rooms. And it really got it.
The description of the boarding house on all resources does not correspond to reality. The reception also misleads about the quality of food and other services.
Forests 2008-2011 are gone.
Everything turned out to be a lie. Economy food. Some dishes are raw, cereals on the water, soup without filling and from preservatives. No one controls the amount of food, the attitude of the staff is like pigs. Instead of compote and juices, carbonated drinks. Of the fruits, only oranges, unripe kiwis and a maximum of pears. No desserts, just mini cupcakes every day. The uniformity of the food is amazing. It is surprising that with such cooks no one has yet been poisoned. And how are they not ashamed to feed like that? After all, the price of rooms with a boarding house is not cheap!
The administration did not react to our remarks, although they promised to take action. Many guests were in a dejected state, regretted the money and time spent.
The only plus was the weather, the last warm days . .
Pool and spa is generally a song. Everything has been asking for repairs for a long time, the showers are dead, the locker rooms are not equipped, even the door does not close. And so everything is miserable ((In our room, the handle in the bathroom was torn off and the mini-bar did not work. After the scandal, they fixed it. TVs 14 dm, kinescope. Pillows like pancakes . .
The outside of the building has been long overdue for a refurbishment. Everything shabby, flaky, emergency, I would say.
And further! There is no license for alcohol, beer is sold at a high price. Corkage fee for own bottles 300 rub. per piece
Now about entertainment. The declared karaoke for 150 rubles per song did not take place. DJ wished not to return from vacation. There was no replacement. Disco is neither. The DJ takes orders, but puts something else. How special! Bowling is normal, but 1000 r per hour and no disposable socks! There is also billiards for a fee.
On-site rental of bicycles and scooters from 300 r / h and up to 2000 r. You don't ride much. Yes, and nowhere.
I think that for such money they sell fraud! And no coupon can compensate for the resulting disappointment.
The description of the boarding house on all resources does not correspond to reality. The reception also misleads about the quality of food and other services.
Forests 2008-2011 are gone.
Everything turned out to be a lie. Economy food. Some dishes are raw, cereals on the water, soup without filling and from preservatives. No one controls the amount of food, the attitude of the staff is like pigs. Instead of compote and juices, carbonated drinks. Of the fruits, only oranges, unripe kiwis and a maximum of pears. No desserts, just mini cupcakes every day. The uniformity of the food is amazing. It is surprising that with such cooks no one has yet been poisoned. And how are they not ashamed to feed like that? After all, the price of rooms with a boarding house is not cheap!
The administration did not react to our remarks, although they promised to take action. Many guests were in a dejected state, regretted the money and time spent.
The only plus was the weather, the last warm days . .
Pool and spa is generally a song. Everything has been asking for repairs for a long time, the showers are dead, the locker rooms are not equipped, even the door does not close. And so everything is miserable ((In our room, the handle in the bathroom was torn off and the mini-bar did not work. After the scandal, they fixed it. TVs 14 dm, kinescope. Pillows like pancakes . .
The outside of the building has been long overdue for a refurbishment. Everything shabby, flaky, emergency, I would say.
And further! There is no license for alcohol, beer is sold at a high price. Corkage fee for own bottles 300 rub. per piece
Now about entertainment. The declared karaoke for 150 rubles per song did not take place. DJ wished not to return from vacation. There was no replacement. Disco is neither. The DJ takes orders, but puts something else. How special! Bowling is normal, but 1000 r per hour and no disposable socks! There is also billiards for a fee.
On-site rental of bicycles and scooters from 300 r / h and up to 2000 r. You don't ride much. Yes, and nowhere.
I think that for such money they sell fraud! And no coupon can compensate for the resulting disappointment.
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If you want to arrange a normal corporate party, then pack up and leave for a country hotel! My colleagues and I did just that, we did a New Year's corporate party at the Tropicana Holiday Hotel. For prices, everything worked out for us the same as if they arranged it in a restaurant in Moscow, only here we also have accommodation, and Russian mother nature is right outside the window.
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If you want to arrange a normal corporate party, then pack up and leave for a country hotel! My colleagues and I did just that, we did a New Year's corporate party at the Tropicana Holiday Hotel. For prices, everything worked out for us the same as if they arranged it in a restaurant in Moscow, only here we also have accommodation, and Russian mother nature is right outside the window. There are several banquet halls here, for a different number of people, we took 40. The banquet was held at the highest level, I liked the service very much, everything was fast, neat, most importantly, imperceptibly! The food is delicious, special thanks to the chef, it feels like my wife cooked at home for me alone, and not a stranger to the darkness of people) Then the people dispersed: some to bowling, some to billiards, some to take a walk, pool in the morning, excellent breakfast. By the way, parking is free and guarded! ! Thank you Tropicana Holiday for a great holiday) We will keep in mind for future business events.
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• traveled 9 years ago
Of the pros: location, partially preserved infrastructure from Foresta, all staff, except for administrators. Cons: the extremely negative attitude of the ladies from the accommodation service, on the verge of groundless rudeness, as if we owe them something, an exception is hope. Deception not only us, but also Booking.
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Of the pros: location, partially preserved infrastructure from Foresta, all staff, except for administrators.
Cons: the extremely negative attitude of the ladies from the accommodation service, on the verge of groundless rudeness, as if we owe them something, an exception is hope. Deception not only us, but also Booking. There was no wi-fi, although the issue was raised before the accommodation. Plumbing is partially defective. The carpet is dirty, dust on all surfaces. Room size was smaller than advertised. Any of the listed parameters is enough to change the number in decent hotels. Here it was refused in a rude manner, with inappropriate Homeric laughter.
Cons: the extremely negative attitude of the ladies from the accommodation service, on the verge of groundless rudeness, as if we owe them something, an exception is hope. Deception not only us, but also Booking. There was no wi-fi, although the issue was raised before the accommodation. Plumbing is partially defective. The carpet is dirty, dust on all surfaces. Room size was smaller than advertised. Any of the listed parameters is enough to change the number in decent hotels. Here it was refused in a rude manner, with inappropriate Homeric laughter.
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• traveled 9 years ago
We rested for three days with my family (husband with daughter and his parents) in early November. My mother-in-law had an anniversary, my husband and I decided to make a gift, to go out of town for the weekend. While my husband and I passively rested from work and at home, grandparents and grandchildren had fun as best they could.
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We rested for three days with my family (husband with daughter and his parents) in early November. My mother-in-law had an anniversary, my husband and I decided to make a gift, to go out of town for the weekend. While my husband and I passively rested from work and at home, grandparents and grandchildren had fun as best they could. We have a sports family, so Tropicana Holiday was perfect for us: bicycles, roller skates, bike buggies - we rented everything. There is a forest behind the hotel, we went for a walk there, breathing, of course, is completely different there. Nature, clean air) You can rent a barbecue at the hotel, of course, we used this opportunity on the first day (we brought barbecue products with us).
The service was perfect for us. Everything is very prompt, polite staff, the silence in the hotel, everywhere is clean, tidy. I note that the towels and bed linen smelled very nice! The food is varied, everything is tasty and satisfying, they are fed according to the buffet principle. By the way, the hotel has a good children's program. In the future, we are thinking of celebrating our daughter's birthday here. Thank you for a wonderful weekend)
The service was perfect for us. Everything is very prompt, polite staff, the silence in the hotel, everywhere is clean, tidy. I note that the towels and bed linen smelled very nice! The food is varied, everything is tasty and satisfying, they are fed according to the buffet principle. By the way, the hotel has a good children's program. In the future, we are thinking of celebrating our daughter's birthday here. Thank you for a wonderful weekend)
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Excellent hotel! We go every year and love it! This hotel is suitable for family vacations (daily animation for adults and children, almost every hour), for lovers of fishing (there are special places for fishing), for corporate recreation (there are meeting rooms and many services). The food is excellent breakfast and lunch buffet (i.
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Excellent hotel! We go every year and love it! This hotel is suitable for family vacations (daily animation for adults and children, almost every hour), for lovers of fishing (there are special places for fishing), for corporate recreation (there are meeting rooms and many services). The food is excellent breakfast and lunch buffet (i. e. you take what you want), and dinner is optional (you can choose a buffet, or you can arrange a feast on a custom menu). Entertainment here as much as you want! And animation, and paintball, and fishing! You can go to the entertainment center "Nautilus" and play bowling or billiards, as well as drink a delicious cocktail. Come to the hotel "Foresta Tropicana"! You will definitely like it there!
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Restaurant "Olmeka" It all started with the fact that they brought us freshly squeezed juice with a fly. The waitress Yulia had not yet managed to move away from us, as we showed her this. To which she replied: “Well, nature... ” We offered her to change the drink (we offered, mind you). But since they gathered at the table to celebrate a family holiday, they did not attach much importance to this.
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Restaurant "Olmeka"
It all started with the fact that they brought us freshly squeezed juice with a fly. The waitress Yulia had not yet managed to move away from us, as we showed her this. To which she replied: “Well, nature... ” We offered her to change the drink (we offered, mind you). But since they gathered at the table to celebrate a family holiday, they did not attach much importance to this. Placed an order and waited.
We checked into the hotel around 9pm, 3 families, 3 rooms, for 5 days.
And immediately went to dinner. Since it was our holiday and in the arms of two children 1.5 and 3 years of age.
After 40 minutes, they brought us ¼ of the order (! ). Time 21:40. At the same time we order a bottle of champagne. To which the same officer Julia says: “Will you have time to drink it before 22:30? At 22:30 we close and you will have to drink it outside. ” WORD BY WORD! For the first time I hear such a statement of the question, for the first time I hear sentences “drinking on the street, maybe eating up here on the street is also in the order of things ?! ”
Looking ahead. I want to say that when Mr. Prussky heard about “the restaurant closing at 22:30”, he said that they work until the last customer!
After 40 minutes, a bottle of champagne was not brought. The two waitresses who served us, during all this time, came up with different options for the “loss” of champagne.
At first, she said that she was being taken from the store and would be served to us soon. Because they ran out of champagne in the restaurant and they carry it from a nearby summer restaurant. Then, that she forgot about this order (with a constant reminder).
It all ended with Father Julia saying: “But Olga brought it to you and you drank it. ” !! ! It doesn't fit in my head!
What's this? ! Is this the job of a waiter in the "best" hotel restaurant??
Guests are waiting for an order for 1.5 hours, and they put forward such versions ???
Thank you for ruined. THE HOLIDAY THAT HAS NOT STARTED.
The children remained unfed, and our mood was spoiled. And rest, henceforth we are unlikely to visit this hotel.
They searched for a manager for a long time, but when they found him, they understood. That everything here is built in such a vein. Mr. Prussky spoke in such a way, as if the men from the construction site were standing next to him.
Everyone works under the slogan "the customer is always right". But even if such a rule is not adhered to here, purely humanly, upon seeing two small children, ask for an apology and resolve the issue.
It all started with the fact that they brought us freshly squeezed juice with a fly. The waitress Yulia had not yet managed to move away from us, as we showed her this. To which she replied: “Well, nature... ” We offered her to change the drink (we offered, mind you). But since they gathered at the table to celebrate a family holiday, they did not attach much importance to this. Placed an order and waited.
We checked into the hotel around 9pm, 3 families, 3 rooms, for 5 days.
And immediately went to dinner. Since it was our holiday and in the arms of two children 1.5 and 3 years of age.
After 40 minutes, they brought us ¼ of the order (! ). Time 21:40. At the same time we order a bottle of champagne. To which the same officer Julia says: “Will you have time to drink it before 22:30? At 22:30 we close and you will have to drink it outside. ” WORD BY WORD! For the first time I hear such a statement of the question, for the first time I hear sentences “drinking on the street, maybe eating up here on the street is also in the order of things ?! ”
Looking ahead. I want to say that when Mr. Prussky heard about “the restaurant closing at 22:30”, he said that they work until the last customer!
After 40 minutes, a bottle of champagne was not brought. The two waitresses who served us, during all this time, came up with different options for the “loss” of champagne.
At first, she said that she was being taken from the store and would be served to us soon. Because they ran out of champagne in the restaurant and they carry it from a nearby summer restaurant. Then, that she forgot about this order (with a constant reminder).
It all ended with Father Julia saying: “But Olga brought it to you and you drank it. ” !! ! It doesn't fit in my head!
What's this? ! Is this the job of a waiter in the "best" hotel restaurant??
Guests are waiting for an order for 1.5 hours, and they put forward such versions ???
Thank you for ruined. THE HOLIDAY THAT HAS NOT STARTED.
The children remained unfed, and our mood was spoiled. And rest, henceforth we are unlikely to visit this hotel.
They searched for a manager for a long time, but when they found him, they understood. That everything here is built in such a vein. Mr. Prussky spoke in such a way, as if the men from the construction site were standing next to him.
Everyone works under the slogan "the customer is always right". But even if such a rule is not adhered to here, purely humanly, upon seeing two small children, ask for an apology and resolve the issue.
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We rested in November 2010, the territory is good, there is where to take a walk (were with a child), the food is quite varied, there are no queues, there is enough food for everyone, the animation is not bad... the pool is dirty, the water is very cold... I didn’t like the rooms at all! very small, you can’t get through just crawling on the beds, the c / a is very small and the walls are all in black fungus! you definitely won’t envy anyone who has claustrophobia.
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We rested in November 2010, the territory is good, there is where to take a walk (were with a child), the food is quite varied, there are no queues, there is enough food for everyone, the animation is not bad... the pool is dirty, the water is very cold... I didn’t like the rooms at all! very small, you can’t get through just crawling on the beds, the c / a is very small and the walls are all in black fungus! you definitely won’t envy anyone who has claustrophobia... it’s impossible to dress normally in a room. you simply won’t turn around, if someone is going there, take an intention with a larger area than the standard one, there is a good children’s room on the territory, this is a big plus for 250 rubles for 2 hours, you can leave the child or hang out with him there, the staff is quite friendly... current that in general, you can go!
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• -1
Rested with a 3-year-old child in this hotel from May 28 to March 5.2010. I liked the territory of the hotel, there is a place to take a walk with a child, the pool is also not bad, only everyone goes there without certificates, I understand that you can buy a certificate, but still. Buffet (breakfast and lunch) for a solid 4 on a five-point system, there is enough space for everyone, food too, there was not enough fruit and dessert.
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Rested with a 3-year-old child in this hotel from May 28 to March 5.2010. I liked the territory of the hotel, there is a place to take a walk with a child, the pool is also not bad, only everyone goes there without certificates, I understand that you can buy a certificate, but still. Buffet (breakfast and lunch) for a solid 4 on a five-point system, there is enough space for everyone, food too, there was not enough fruit and dessert. The rooms are already in need of cosmetic repairs, in the bathroom (in the shower) there is a black, terrible fungus !! ! In general, I would give the hotel a 3, if they make cosmetic repairs, I will come here again.
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