есть проблемы there is a problem

My experience started with booking a hotel a week before the trip. The deluxe room promised to be comfortable, especially in a non-smoking hotel!
I answer the first question - the number is smoky - it was very difficult to weather it!
I booked a room for three people - two beds in one room, a sofa in the other. It seems like everything should be fine.

The second - the room turned out to be with one not very wide 2-bed. The sofa in the suite is so-so (not up to 4 * stars). Imagine two adult women should sleep together on this bed. True extra bed after a long wrangling gave! BUT... The bed turned out to be a folding bed with a thin mattress and also with springs broken in several places (there were no others). The room for the reception of three guests is not prepared: 2 tea cups, 2 glasses, a set in the minibar - 2, a terry bathrobe - 2 (one of them did not smell very fresh, and looked dirty with stains), they could not change because it didn’t turn out to be anything . . Next - a set in the bathroom - towels - 2, hygiene kits -2, That is, the 3rd guest was not expected. But on the other hand, the reservation order was very politely accepted and everything was promised - "the promised... waiting"
How long we waited for all this and asked for time, I won’t say... - for a long time.
The third - the most interesting - to go down the elevator from the 10th floor turned out to be in time - 40 minutes. Because groups to descend from the floors are large, but there are no stairs, everything is locked. As a result, we were late for the conference and our own report. There was also a taxi waiting.
Fourth - the stated fitness room and sauna ??? ? for some reason didn't work. Didn't say when booking
From good - buffet breakfast - decent.
But "gained experience"... as Zhvanetsky says. I won't go there again and won't recommend it to anyone.