March 25.2019 at 9.20 am on the territory of the Riviera Hotel, which is part of the hotel and entertainment complex Kazanskaya Riviera, located at Kazan, st. Fatykha Amirkhan 1, due to non-compliance with Article 11 of the Federal Law “Technical Regulations on the Safety of Buildings and Structures”, namely the absence of the “Wet Floor” sign after the wet cleaning of the premises, I fell and broke the radius of my right hand with a displacement in three places.
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March 25.2019 at 9.20 am on the territory of the Riviera Hotel, which is part of the hotel and entertainment complex Kazanskaya Riviera, located at Kazan, st. Fatykha Amirkhan 1, due to non-compliance with Article 11 of the Federal Law “Technical Regulations on the Safety of Buildings and Structures”, namely the absence of the “Wet Floor” sign after the wet cleaning of the premises, I fell and broke the radius of my right hand with a displacement in three places. After that, an ambulance was called, and I was taken to the Kazan City Clinical Hospital No. 7, where the necessary assistance was provided and the injury was documented. The help of the hotel staff in providing first aid was not made, they were not interested in the condition.
Upon receipt of the conclusion about the injury, at 15.00 of the same day, I returned to the Riviera Hotel and filed a claim against the executive director M. A. Davydova, a copy of the claim is available. After receiving a claim, a man came out to me, introducing himself as a hotel lawyer. This employee tried to convince me that the plate was somewhere else, and they do not care about compliance with consumer safety regulations. The man was rude, during the conversation he tried to exert moral pressure, in order to refuse compensation for disability and moral damage, he tried to put all the blame on me, he did not deny the fact of the fall. I allowed myself to say: "You are not the first, you are not the last. " There is a video recording of the conversation. At the end of the conversation, he promised to give a written response to the complaint within the time limits established by regulatory enactments, in which an answer would be given to the claim for compensation for moral and physical damage.
The moment of the fall occurred in the presence of two witnesses, there is a written evidence of the testimony. The testimony confirms that there were no “wet floor” signs in the fall zone and the nearest visual accessibility.
Today, March 26.2019, I went to the clinic at the place of residence, where I was re-examined and the injury was confirmed.
Due to the complete non-compliance with safety requirements by the staff of the Riviera Hotel, I lost my ability to work for a period of more than 6 weeks, I have no opportunity to engage in either professional or creative activities, I was forced to cancel my vacation with my family and return home with my family, urgently buying return tickets for the next date at your own expense. I have already incurred expenses for medicines, visits to doctors, legal consultations. Due to the negligence of the staff, the vacation of my entire family was canceled, severe moral damage was caused to both me and my minor grandson, who has not been able to return to normal for several days after the incident.
In the absence of further reaction and apologies from the hotel staff, I will be forced to contact Rospotrebnadzor with a complaint about non-compliance with safety requirements by the staff of the Riviera Hotel, as a result of which I was seriously injured. I will also demand compensation for damages in the court at the place of residence, in accordance with Article 1085 of the Civil Code of the Russian Federation and in accordance with Article 15 “On the Protection of Consumer Rights”.
On the evening of March 26, no one from the hotel contacted me. If the situation is resolved in the pre-trial order, I will amend the review.
Upon receipt of the conclusion about the injury, at 15.00 of the same day, I returned to the Riviera Hotel and filed a claim against the executive director M. A. Davydova, a copy of the claim is available. After receiving a claim, a man came out to me, introducing himself as a hotel lawyer. This employee tried to convince me that the plate was somewhere else, and they do not care about compliance with consumer safety regulations. The man was rude, during the conversation he tried to exert moral pressure, in order to refuse compensation for disability and moral damage, he tried to put all the blame on me, he did not deny the fact of the fall. I allowed myself to say: "You are not the first, you are not the last. " There is a video recording of the conversation. At the end of the conversation, he promised to give a written response to the complaint within the time limits established by regulatory enactments, in which an answer would be given to the claim for compensation for moral and physical damage.
The moment of the fall occurred in the presence of two witnesses, there is a written evidence of the testimony. The testimony confirms that there were no “wet floor” signs in the fall zone and the nearest visual accessibility.
Today, March 26.2019, I went to the clinic at the place of residence, where I was re-examined and the injury was confirmed.
Due to the complete non-compliance with safety requirements by the staff of the Riviera Hotel, I lost my ability to work for a period of more than 6 weeks, I have no opportunity to engage in either professional or creative activities, I was forced to cancel my vacation with my family and return home with my family, urgently buying return tickets for the next date at your own expense. I have already incurred expenses for medicines, visits to doctors, legal consultations. Due to the negligence of the staff, the vacation of my entire family was canceled, severe moral damage was caused to both me and my minor grandson, who has not been able to return to normal for several days after the incident.
In the absence of further reaction and apologies from the hotel staff, I will be forced to contact Rospotrebnadzor with a complaint about non-compliance with safety requirements by the staff of the Riviera Hotel, as a result of which I was seriously injured. I will also demand compensation for damages in the court at the place of residence, in accordance with Article 1085 of the Civil Code of the Russian Federation and in accordance with Article 15 “On the Protection of Consumer Rights”.
On the evening of March 26, no one from the hotel contacted me. If the situation is resolved in the pre-trial order, I will amend the review.
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megotel. ru if you want to take a break from all worries, then go to this site. This summer I found a chic hotel in Kazan. I liked everything. Everything is quite comfortable, no amenities. Very good site.
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megotel. ru if you want to take a break from all worries, then go to this site. This summer I found a chic hotel in Kazan. I liked everything. Everything is quite comfortable, no amenities. Very good site.
Review from — vOtpusk.ru
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We settled quickly. We had a cool rest with a guy. The Riviera hotel even has a private beach! The view from the windows to the river and the center. The breakfast is delicious and plentiful!
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We settled quickly. We had a cool rest with a guy. The Riviera hotel even has a private beach! The view from the windows to the river and the center. The breakfast is delicious and plentiful!
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Settled in a room for smokers (instead of non-smokers). The next day they changed it, but I forgot a bag of duty free rum. They took him out of the room, no one saw him, etc. , but after contacting the management by e-mail (quality director), two liters of Cuban rum were found. Access to the water park was included in the room price.
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Settled in a room for smokers (instead of non-smokers). The next day they changed it, but I forgot a bag of duty free rum. They took him out of the room, no one saw him, etc. , but after contacting the management by e-mail (quality director), two liters of Cuban rum were found.
Access to the water park was included in the room price.
Access to the water park was included in the room price.
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This year I overstayed my passport. Naturally, the question arose - where to relax for the money saved up for vacation, without going beyond the family budget? At the same time, soak up the beach, see the sights and not particularly bother with personal safety. This moment is the most relevant. My friend, originally from Kazan, advised the hotel "Riviera".
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This year I overstayed my passport. Naturally, the question arose - where to relax for the money saved up for vacation, without going beyond the family budget? At the same time, soak up the beach, see the sights and not particularly bother with personal safety. This moment is the most relevant. My friend, originally from Kazan, advised the hotel "Riviera". After looking at the official website of the hotel, my wife and I calculated the approximate costs for 10 days of accommodation and the proposed bonuses and decided that accommodation, visiting the Aqua Park (included in the price of accommodation) and a large selection of excursions and cultural programs would not cost less than a corresponding level of rest in Sochi , Tunisia or Turkey. Why go to distant exotic countries when you can arrange a first-class vacation in Russia. "Riviera" is a European resort in the heart of the city, on the banks of the Kazanka River overlooking the Kazan Kremlin. The hotel has everything that is included in the concept of a good rest. . The complex includes one of the largest water parks in the world, a magnificent beach, as well as an entertainment complex with restaurants, a cinema, including 5D (very cool), a bowling alley, a disco and a fitness club. The day was scheduled by the minute: in the morning - excursions, boat trips along the Volga, etc. ; after lunch - water park with solar treatments and light fitness; in the evening - dinner in one of the restaurants of the complex, and then bowling, cinema and other entertainment. A rare combination of spiritual enrichment (Kazan is a beautiful city that is preparing for the Universiade 2013 and the 2018 World Cup; the city is being actively restored and built) and active recreation is the Kazan Riviera. Wife and daughter liked it very much. My photos - http://fotki. yandex. en/users/yazoo82/album/188208/
Review from — vOtpusk.ru
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Impressions about staying at the hotel "Riviera" are the most vivid. The hotel pleased with its modern interior, unforgettable view from the window, well-coordinated work of the hotel staff. Breakfast was good with a variety of dishes. The water park impressed with its pools and slides, I liked the SPA-zone.
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Impressions about staying at the hotel "Riviera" are the most vivid. The hotel pleased with its modern interior, unforgettable view from the window, well-coordinated work of the hotel staff. Breakfast was good with a variety of dishes. The water park impressed with its pools and slides, I liked the SPA-zone. In general, everything is great, it would be great to include dinner in the price of your stay and visit the water park not unlimited according to the "entrance - exit" system, but divided into two visits of 4 hours each.
Review from — vOtpusk.ru
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HELLO, THE NEW YEAR IS SOON AND EVERYONE IS THINKING WHERE TO MEET, HERE I MET THE LAST NEW YEAR IN THE RIVIERA, EVERYTHING WAS AT -3 ON A 10-POINT SYSTEM. IF YOU ARE GOING TO ASK FOR A LETTER OF GUARANTEE, BECAUSE THEY PROMISE A LOT AND IN REALLY THERE IS NO HALF, THE FOOD IS SO-SE, ALCOHOL ONLY BRANDS, THERE WILL BE NO SOVIET CHAMPAGNE FOR 800 RUB.
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HELLO, THE NEW YEAR IS SOON AND EVERYONE IS THINKING WHERE TO MEET, HERE I MET THE LAST NEW YEAR IN THE RIVIERA, EVERYTHING WAS AT -3 ON A 10-POINT SYSTEM. IF YOU ARE GOING TO ASK FOR A LETTER OF GUARANTEE, BECAUSE THEY PROMISE A LOT AND IN REALLY THERE IS NO HALF, THE FOOD IS SO-SE, ALCOHOL ONLY BRANDS, THERE WILL BE NO SOVIET CHAMPAGNE FOR 800 RUB. CHILDREN IN GENERAL THERE IS NOTHING TO DO, TO HONEST AND ADULTS TOO.
Review from — vOtpusk.ru
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