The hotel does not deserve three stars, WiFi is very slow, and sometimes it does not even connect

Written: 21 may 2017
Travel time: 15 — 19 may 2017
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 4.0
Cleanliness: 4.0
Food: 3.0
Amenities: 3.0
Booked on the website of the hotel room "comfort" with extra bed. When checking in, the girl Julia at the reception insisted that we still need to pay extra for an extra bed. She did not even look at our printout of the reservation, although it was clearly stated in it that the child's place was already included in the price. Then she called another administrator (Yana), who figured out the situation and finally settled us in the room. At the same time, Julia did not even apologize. Yana did it for her. We went into the room, it turned out to be uncleaned (garbage by the bed, dust on the radiator and window sill). We went down to the reception again and told about it. We were offered another room ("just clean"). We checked in and the room was really clean. It's just new (after renovation) and no one has lived in it yet. Of the pluses - only renovated room and bathroom, comfortable mattresses. Cons: terrible pillows, lack of ventilation in the room, no window for ventilation (you can only open the balcony door, because the window is deaf), cardboard doors (terrible audibility, conversations in the corridor started at 7 am). Breakfast buffet. the menu is the same every day: ham, hot sausage (terrible), sausage cheese and regular cheese, chopped tomatoes and cucumbers, oatmeal porridge, scrambled eggs, casserole, sausages (cheapest), rice or buckwheat, chopped Chinese cabbage, regular cabbage, grated carrots, boiled eggs, two types of juices (diluted). For dessert, two types of cakes (and obviously stale ones), black and green tea, milk and coffee from a coffee machine (coffee is not bad). All products are cheap and it is clear that they are not the first freshness. Towels were changed daily but cleaned superficially. The balcony was not cleaned at all, it is impossible to go out on it. In general - the hotel clearly does not pull on three stars and this money. I won't stop there next time!
Translated automatically from Russian. View original
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