We liked

Written: 10 october 2010
Travel time: 2 — 8 august 2010
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 10.0
Cleanliness: 10.0
Food: 9.0
Amenities: 8.0
My family and I were vacationing in Marco Polo in August. I give the hotel a 4+
What I didn't like:
- no hair dryer in the room
- lack of satellite TV (about 8 public channels)
Despite these shortcomings, we were very pleased with the quality service and the willingness of the hotel staff to fulfill our desires:
- nice rooms with new furniture
- daily high-quality cleaning
- delicious homemade food
- the hospitality of the hotel manager - our daughter had a birthday during our vacation. (At the same time, we did not focus attention on this at the reception, apparently the staff "calculated" from the birth certificate that we provided at check-in). The animators gave her balloons + a small toy and put on a whole performance for all the children and their parents.
Super, well done. Greetings from the Platonov family and little Nastya
Translated automatically from Russian. View original
Comments (1) leave a comment
аватар Lora-Klimentina
Lora-Klimentina

We rested at the hotel in July-August 2014. I think that only a hotel employee can leave a positive review. Terrible impression! For such money (rested in a two-room comfort) NO service and amenities. In the "comfort" room there is no kettle, no cups, no other accessories that are even in standard rooms in decent hotels. The main negative: they came to heal the child, and smoking is allowed everywhere on the territory of the hotel, contrary to the law banning smoking in public places. There are no smoking areas and children breathe nicotine all the time. Change of linen and room cleaning only on request. From ignorance of such "laws" we waited four days until we were made happy with cleanliness. The playground is covered with tiles and there is no need to talk about the safety of children, and its dimensions are microscopic and children have to independently defend the right of their presence on it. "Horse" is a kitchen!!!
It is impossible to eat what is included in a full board meal, and even more so to wait for service. Serving size for a child 3-4 years old, in the first courses one broth. Beware the pool! Such a sign should hang in the hotel, but alas!!! "Vigilant" hosts violate the dosage of disinfectants (at least 2 times higher than the norm) and during our presence in the hotel there were 2 severe cases (both before resuscitation). On the last day of our stay, the electricity was turned off for more than a day. Nearby hotels all connected local power plants and the residents had no problems, but not in our super hotel! This is our long-awaited vacation! If you are a sane parent, then look for a safer place for your beloved children to rest, do not turn it into a nightmare!!!

Tue, 11 Nov 2014, 14:21
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