В отеле грязно, плохое обслуживание Dirty hotel, poor service

We bought a voucher to Anapa at home in advance so that we would not think about it at sea. The voucher was for 7 days. We booked a triple room with our daughter, as we were told that there were no double rooms. Upon arrival, it turned out that we were not on the lists, we did not pay. I started calling the travel agency, they say that everything is paid for. They settled us with difficulty, but not in a triple, but in a double, but it costs a thousand cheaper. The hotel promised that this is for one day, the next day we will be relocated. But the mood was already spoiled. The double room was just awful. Dirt all around, dust on the floor, hair, sand in the closet, the refrigerator stank of fish, the balcony overlooked the courtyard, the pool with children, screaming, noise, it’s scary to go into the bathroom, mold is everywhere, the taps are dirty, the sewer smells, and in general how as if it had not been repaired and cleaned for a hundred years. They barely survived, the next day they moved to a triple room, the room is much better, but the walls are cracked all around, the curtains on the windows are in terrible greasy spots, apparently they never wash. The advertised minibar is missing and probably never existed. The room was not cleaned every day, only the garbage was taken out. In the dining room, the girls constantly forgot either our number or put all the dishes on the table. I had to run after them. In general, the impression of the hotel is bad. No one returned the difference in the price for the room, no one apologized. The only pleasant impression was made by the administrator Lily, she somehow tried. If you don't want to ruin your vacation like me, don't stay at this hotel. The price doesn't match the quality of the service.