Ужасное обслуживание Terrible service

Terrible service at the front desk. Harmful, evil aunts. Focused only on themselves. Terrible kitchen. We were pleased only with the clear sea and the presence of a children's center. No medical staff, not even a thermometer. On the second week of rest, the child had a high temperature, went down to the administrators, said that most likely we were leaving for Anapa, they immediately evicted from the room to a bench at the checkpoint and calculated the payment for the room a day before. with a scandal, I had to take my money for the room and for some reason they counted the parking of the car, although we flew by plane from Siberia. In a good way, they wished never to see our "faces" again in the future. The rest was spoiled, the whole impression too. Change management!! ! No place paints a person... I also tried to moralize the administration... explained that they were engaged in snobbery, after they did not understand me, named the names Dal, Ozhigov... they said that we should not be intimidated by surnames... illiterate service , habalki . . a year has passed, but the emotions are still the same...