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documents when buying a tour
The choice of the hotel is made. Now all the attention is on the correct execution of documents by the travel agency. We are traveling abroad (Egypt) for the first time, so tell me what to look for when signing an agreement with an agency (Travel Agency Rostov-on-Don, operator Pegas). What set of documents should be handed out and in what time frame. We agreed on the phone that I pay 100% for the tour and they will make a reservation for me approximately within an hour and give out all the documents. I often met on sites that they give out before departure.
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Answers • 20
The travel agency must give you an agreement on the services provided, a receipt for receiving money from you
As a rule, all vouchers are issued at the airport before departure. This is normal practice.
As a rule, all vouchers are issued at the airport before departure. This is normal practice.
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2.5
answered 15 years ago
Yeah, okay... "usually" :)
For more than 12 years of my travels, I received documents at the airport only once. And then, when the tour was bought the night before.
sealife, You should be given a voucher, air tickets and medical insurance. Contracts with the agency are usually standard, of course, you need to read it. Check details, phone numbers of the agency, the correctness of filling in your data, as well as information about the tour.
For more than 12 years of my travels, I received documents at the airport only once. And then, when the tour was bought the night before.
sealife, You should be given a voucher, air tickets and medical insurance. Contracts with the agency are usually standard, of course, you need to read it. Check details, phone numbers of the agency, the correctness of filling in your data, as well as information about the tour.
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answered 15 years ago
Pachok, you are damn lucky. We only have documents at the airport, and a couple of times it happened - check-in for the flight is in full swing, and our window in Boryspil is still closed, and the contact phone is turned off.
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5
answered 15 years ago
And who ever had to buy a tour, when the passports are still in the process of registration? My fellow traveler has not yet issued a passport, and the travel agent says that if I write my full name incorrectly in English, then there will be problems. I called the passport department, they said that the full name is written by a computer and they can’t help in any way until they issue a passport. Although I found on the Pegas website that in 7 days you can easily change or make changes to your full name or passport number. I myself have three passports and I know from my own experience that the full name is written to anyone as they please. Also explain what the voucher means, otherwise all the associations from Muhammad in Egypt switch to Chubais at this word ...
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answered 15 years ago
Most often, documents at the port are given only to non-locals or if the tour is bought in a day. Just for the reason that it is desirable for a tourist, especially an inexperienced one, to show and tell everything with an example personally. Of course, if there is such an opportunity. Docks give approximately from a week to two days before the tour. Some operators already allow you to print paid docks in advance in your own office. I don't know how it happens in Rostov. As for the spelling of the surname, it is almost always possible to change it as a last resort, especially in a week. In general, 3 errors are allowed in tickets, the main thing is that the essence does not change. Problems are unlikely.) You have an evil manager.))) A hotel voucher most often consists of three parts: for the meeting party in the port, for the hotel and for you. It describes the dates of the holiday, the hotel, the type of room, the food system and the composition of the family.
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½
answered 15 years ago
Just now I talked with the Pegas Tour Operator in Moscow. I tried to find out if there was an agreement between Pegasus and the travel agency where I buy the tour. On a free phone (the conversation is being recorded), they said the number of the Agency Control Service (495) 727 22 01. The operator called and said that this information was not disclosed to individuals, the list the same agency staff on the site is not complete and is promotional in nature. I called the toll-free number again and inquired about the legality of this answer. They gave another phone number (495) 967 81 42 and said that they would definitely give you information about the agency. I called, the answer is the same: for private individuals it is a secret. Go to the agency and see for yourself, if in doubt, then look for another agency. We have no time here to engage in nonsense and look among the thousands of contracts for your travel agent. And again they sent it to the phone 727 22 01. To my question, what is Pegasus' policy towards private individuals (tourists)? They answered: "but we don't care what you think ..." and hung up
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answered 15 years ago
This is probably not the only agency in your city? Contact the one through which one of your friends has already traveled. The voucher will be from the operator, in this case from Pegasus, the air ticket - from the company, medical insurance - from the UK. By and large, nothing depends on the agent, it does not matter which of them to buy a certain tour of the tour operator.
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answered 15 years ago
It's okay, I think your agency is not. It’s just that the manager is not very experienced.) When booking and paying for the tour, ask them for an agreement with Pegasus (it’s not difficult to get it, unlike experience). All agencies work practically according to the same scheme and they do not have the goal of deceiving you in some way.
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answered 15 years ago
The agency is really not one, but the prices are different. Here I was offered the lowest. The money will be given by friends in Rostov (Rostov is 200 km from me). I communicate with the agency by phone and e-mail. mail. On the websites of some travel agencies there is information that they are "Members of the Association of Travel Agencies". This agency does not belong there and, according to the head, does not see the point in this, because. this activity is not licensed. I just wanted to make sure and find out from the tour operator the legality of the activities of this agency. The Pegasus operator in Moscow told me that tours can only be sold by those agencies with which a contract has been concluded. And at the same time, they refused to provide information on these contracts. I understand that there is little that depends on the agency, except for the correct work with tourists and the provision of properly executed and official documents.
But this is the problem, that I am leaving for the first time and it is still difficult to distinguish what is right and what is not. We will investigate on the spot and in fact.
But this is the problem, that I am leaving for the first time and it is still difficult to distinguish what is right and what is not. We will investigate on the spot and in fact.
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answered 15 years ago
Ask the agency to show the contract with Pegasus.
The price for the same tour for different agencies cannot be different, the price is set by the operator, and the agencies work for a commission. There may be a different discount with the agency commission, but you can ask for it in another agency. Moreover, you already know which tour you need - operator, dates, hotel.
The price for the same tour for different agencies cannot be different, the price is set by the operator, and the agencies work for a commission. There may be a different discount with the agency commission, but you can ask for it in another agency. Moreover, you already know which tour you need - operator, dates, hotel.
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1.5
answered 15 years ago
Yes, I spoke incorrectly, this agency offered a discount, which is more than others. The contract with the tour operator was promised to be dropped by fax.
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answered 15 years ago
Now once again I talked with the agency, that's the picture that emerges. After receiving the money, he books the tour. Further, Pegasus confirms that the reservation for the seats on the plane has been accepted. We are waiting for a booking confirmation from the hotel within 24 hours. After a positive response from the hotel, the agent transfers the money to the tour operator. Voucher, insurance and tickets are issued directly by Pegasus representatives 2.5 hours before departure at the airport. These are the rules in Pegasus (the words of the agency). When asked about possible inaccuracies in the documents, he said that everything is corrected on the spot at the airport and certified by a seal, the same representatives of Pegasus. With full name, passport, he also explained that correcting a letter or number is not a problem. He can do it right in his office. The main thing is that there are no cardinal changes, such as there were cases when organizations bought last-minute tours to Ivanov ...., and then resold them.
Then you need to conduct official correspondence with the Moscow Pegasus and pay fines
Then you need to conduct official correspondence with the Moscow Pegasus and pay fines
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answered 15 years ago
--Answered: "but we don't care what you think..." and hung up
That's about because of such workers, we try not to go with Pegasus at all.
Have a good rest, good impressions.
Did you buy a mask and snorkel?
That's about because of such workers, we try not to go with Pegasus at all.
Have a good rest, good impressions.
Did you buy a mask and snorkel?
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answered 15 years ago
Friends who traveled to Egypt through Pegasus were generally satisfied. I sent a request-letter to Pegasus regarding my calls. Let's see what they answer. He has a section on the site for individuals, but online booking is not yet fully operational. In Rostov, Pegasus works only with legal entities. Unfortunately, from Rostov, the choice through whom to fly a small Tez tour and Pegasus. But Teza's tours are $200 more expensive.
We are still choosing a mask and everything else, asking the price, trying it on. Thanks to everyone who suggested what to look for, especially papa74.
We are still choosing a mask and everything else, asking the price, trying it on. Thanks to everyone who suggested what to look for, especially papa74.
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answered 15 years ago
We flew from Rostov twice via Anex Tour, they have an office there, also not expensive trips.
Here, on the forum, there was a thread about Pegasus guides in Taba, there that the tourists did not take excursions from the guide, but took them on the street, and with the answer of this guide, which was very quickly deleted, the guide fought very actively for his money, up to to the point that he snatched phones from the hands of customers and threatened tourists to hand over to the police.
Here, on the forum, there was a thread about Pegasus guides in Taba, there that the tourists did not take excursions from the guide, but took them on the street, and with the answer of this guide, which was very quickly deleted, the guide fought very actively for his money, up to to the point that he snatched phones from the hands of customers and threatened tourists to hand over to the police.
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answered 15 years ago
We also went through Pegasus to Marsa Alam. There were no overlays. The hotel guide is a very professional and positive young man. The only thing that Pegasus sins from time to time is the transfer of flights towards a shorter stay. The number of nights coincided - and then you can prepare your suitcases. We were a whole bus of people who were taken away from hotels 12 hours earlier. The whole day was gone. paid cheaper than Teztur. It is necessary, just in case, to take longer tours.
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answered 15 years ago
Flights are transferred not by Pegasus, but by the airline. Pegasus really takes the price, especially in Taboo and Marsa Alam.
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answered 15 years ago
In Taba, Pegasus really "burns out". By agreement with the hotel administration, tourists are not allowed out of the protected area at night. So that they don’t go on excursions not with a Pegasus. Therefore, tourists who want to save a hundred more go through the beaches and the territory of neighboring hotels.
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answered 15 years ago
Some kind of panic you have! Relax, agree that you will take the documents from Pegasus, and that's it.
Wrong spelling of last name in English. it is permissible if there are 2 errors in the surname, otherwise it is already a different surname, and a different person. How do you even get issued if there are no passports?
Wrong spelling of last name in English. it is permissible if there are 2 errors in the surname, otherwise it is already a different surname, and a different person. How do you even get issued if there are no passports?
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answered 15 years ago
On the Pegasus website there is a section where to buy, only in Rostov there are 5 of their customer service offices.
We bought at Bolshaya Sadovaya 182, there is a large beautiful solid office and many qualified managers. The head of the department, Marina, worked with us. In three days, the courier delivered the documents to us home, told and showed everything. Thanks all super!
If that phone in Rostov direct 2 215 285
We bought at Bolshaya Sadovaya 182, there is a large beautiful solid office and many qualified managers. The head of the department, Marina, worked with us. In three days, the courier delivered the documents to us home, told and showed everything. Thanks all super!
If that phone in Rostov direct 2 215 285
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1.5
answered 12 years ago