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Not often, but there are cases when fly managers somehow do not give the original documents to the tourist at the airport. I already had this with Anex and Turtess. Obviously, this needs to be dealt with somehow, the tourist should not return home, and at the same time he experiences no small shock, our image suffers. Therefore, the question is: how do you prepare a tourist for the possibility of such a situation at the airport and how do you recommend getting out of it? I would be grateful for any thoughts on this.
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we issue a tour booking confirmation printed from the tour operator's website after confirmation. The practice of the last state of emergency has shown that a tourist can easily check in for a flight and check into a hotel with this printout. But who can offer the best solution? Who came up with what, tell me.
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answered 15 years ago
Can't think of anything else.
You can also tell a tourist that if he was not given documents at the airport (and after that he will still sit in your office for more than 3 minutes :)), then he must demand that he be shown a list of those departing on his flight. Even if there is no ticket, but he is on the list, he will fly away, and the rest, let Anex or Turtes already be in place, will be sorted out. But you must definitely send a letter to the operator describing the situation, because if a tourist arrives and writes a claim, the operator will say - I didn’t know anything about this and what you didn’t tell me before. Those. -the agent will be extreme.
You can also tell a tourist that if he was not given documents at the airport (and after that he will still sit in your office for more than 3 minutes :)), then he must demand that he be shown a list of those departing on his flight. Even if there is no ticket, but he is on the list, he will fly away, and the rest, let Anex or Turtes already be in place, will be sorted out. But you must definitely send a letter to the operator describing the situation, because if a tourist arrives and writes a claim, the operator will say - I didn’t know anything about this and what you didn’t tell me before. Those. -the agent will be extreme.
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answered 15 years ago