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I booked a tour to the hotel and the payment was made at the end of March. And yesterday, our tour operator issued that the hotel does not accept booked days. I wonder how honestly the tour operator treats me. How should I proceed in this situation?
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Answers • 5
From your post it is not clear the reason for the refusal of the tour operator. I had that I could not take to the hotel on the days I needed this year. I wanted to fly from Zaporozhye, I had to fly through Kharkov. Apparently, a charter was not recruited from our region and they did this.
What tour operator did this? Did he offer you another option? And then proceed by studying the contract, if there is one, and deciding for yourself what is more important to refuse a trip or a trip to another day or a hotel!
What tour operator did this? Did he offer you another option? And then proceed by studying the contract, if there is one, and deciding for yourself what is more important to refuse a trip or a trip to another day or a hotel!
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answered 8 years ago
2 options.
1 - the agency did not book your tour until the last minute and were waiting for a price reduction. But the price has not fallen and now they can no longer find a low price.
2 - the operator gave a confirmation not supported by the actual booking from the hotel.
Either the agency is deceiving, or the operator.
To control the payment of your tour, require to show a booking confirmation from the agency 2-3 days after your payment.
1 - the agency did not book your tour until the last minute and were waiting for a price reduction. But the price has not fallen and now they can no longer find a low price.
2 - the operator gave a confirmation not supported by the actual booking from the hotel.
Either the agency is deceiving, or the operator.
To control the payment of your tour, require to show a booking confirmation from the agency 2-3 days after your payment.
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answered 8 years ago
