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How to get your money back?
In September 2008, I paid a 50% advance payment for the New Year's tour to Bali to the travel agent PP "Intursevvis Calypso", who acted on behalf of and on behalf of the tour operator TOV "MIBS travel" Kyiv. Several weeks have passed Calypso reports that he cannot confirm this tour and offers a charter on the route Kyiv-Phuket-Kyiv, but reports that you need to pay extra.
I agree, but the dollar began to grow and I pay 100% of the cost of the tour at the new rate. I am waiting. In December, they report that the charter does not fly to Thailand.
I agree, but the dollar began to grow and I pay 100% of the cost of the tour at the new rate. I am waiting. In December, they report that the charter does not fly to Thailand.
Translated automatically from Russian. View original
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Answers • 8
Going the legal way through the courts is long, troublesome, costly, and the result is doubtful. Try to appeal the actions of the company in two instances:
- to the licensing authority, since the unfair work of the company, incl. with finances, is a violation of license conditions;
- to the prosecutor's office, because it is for her that the supervisory function is assigned for compliance with the current legislation, in particular, the Law of Ukraine "On Tourism".
Do not forget in your applications to make a reference to the fact that you are applying to these structures within the framework of the Law of Ukraine "On Citizens' Appeals" and ask for an answer to you at a specific address within the prescribed time frame (and this is no more than a month). Of course, you should have second copies of your applications with notes that they have been received by the addressee.
Firstly, you will receive a 100% answer, since the named subjects can get in big trouble for ignoring citizens' appeals.
And secondly, even if no significant progress occurs for you, let the fact that the company that treated you in bad faith will have to make significant and very real efforts to pay off the matter will warm your soul.
- to the licensing authority, since the unfair work of the company, incl. with finances, is a violation of license conditions;
- to the prosecutor's office, because it is for her that the supervisory function is assigned for compliance with the current legislation, in particular, the Law of Ukraine "On Tourism".
Do not forget in your applications to make a reference to the fact that you are applying to these structures within the framework of the Law of Ukraine "On Citizens' Appeals" and ask for an answer to you at a specific address within the prescribed time frame (and this is no more than a month). Of course, you should have second copies of your applications with notes that they have been received by the addressee.
Firstly, you will receive a 100% answer, since the named subjects can get in big trouble for ignoring citizens' appeals.
And secondly, even if no significant progress occurs for you, let the fact that the company that treated you in bad faith will have to make significant and very real efforts to pay off the matter will warm your soul.
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answered 16 years ago
This option (not a refund) for a travel agency is 100 percent losing. If they could not give you documents for the tour, they must return the money. Moreover, I am sure that MIBS returned the money to the agency. You need to talk to Calypso. If they resist, then explain that with any kind of showdown, they will lose much more than the cost of the tour. In court, legal costs and moral damages for a failed vacation will be added to the cost of the tour. With other options, they are still threatened with deprivation of a license. You may have problems if something is missing from your documents (contract, receipts for payment) or Calypso simply does not have money (bankrupt).
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answered 16 years ago
Thank you very much! MIBS says that he received only UAH 25,000.00, and Calypso did not pay the rest. Calypso says he paid. And they send me around. The most interesting thing was a week ago. MIBS said we will replace the tour to Thailand with a tour to Bali, send passports for a visa, which I did, and then call again. It didn't work! Pay for sending passports. This is some kind of scam in a perverted form! Everyone says, of course, of course, we will return the money. The question is when?
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answered 16 years ago
In general, Mibs is a normal operator, with a name. It's just that they feel bad - they couldn't "raise" a direct flight to Phuket. But the money must be returned. Set deadlines. When going to court, they will lose more and they understand this very well.
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answered 16 years ago
In any case, Calypso could not organize a tour for you according to your requirements (changes in flight route, hotel, dates of departure / arrival, nights of stay). This is quite enough to unilaterally refuse the tour. Write an application addressed to the General Director of Calypso with the requirements to return the money in the FULL amount that you pay. Hand over the letter against the signature of the director / secretary of Calypso, if you do not want to put a mark on acceptance, send the letter by registered mail.
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answered 16 years ago
They will not return your money in only one case: if they are bankrupt (I hope everything is in order with your documents (receipts, checks, contract, etc.), but otherwise, you have been advised a lot, a shorter way, directly, h s agency to resolve the issue with the directorate, but hs court, and even with the "profit" will remain. Good luck!
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answered 16 years ago
as one of our judges said: “Whatever decision I want, I will make such a decision, understand?”, although his decision was not even amenable to logic, not like the law. And this happens, unfortunately, it all depends on the amount. But I think reputation is worth more to the agency than money left over from paying bribes to such judges, so I would hope for the best.
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answered 16 years ago