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Why are we not allowed to go to another hotel in the spa

The travel agency told us that the spa in the grand hotel would be included, that is, unlimited use, but they didn’t let us in, they said that it was only for money and we had to go only to our hotel. We would like to go to the pool

Translated automatically from Russian. View original

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marya.volnuh

asked 12 years ago

Answers • 4

Answer

What country and what hotel are we talking about????

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Alenocka

answered 12 years ago

Serbia, Kopaonik Hotel Angela

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marya.volnuh

answered 12 years ago

The hotel acts according to the rules and the services you paid for.
It's just that the travel agent turned out to be incompetent and simply "sold" the tour, but you didn't check it.

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agent_borabora

answered 12 years ago

Pachok · Accepted Answer · 2012-12-30T01:32

Questions to your agent - why he gave false information.

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Pachok

answered 12 years ago