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Bus tour. Surcharge before the tour.
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I'm going on a bus tour in Europe, tour from December 27, 2012. The tour was fully paid on November 20 and the contract was concluded after confirmation of the reservation from the tour operator. The contract specifies additional excursions and railway transfer Moscow-Brest-Moscow (PLATSKART). (That's exactly what it says in the contract). All this is included in the contract price. I gave all the documents, visas are issued, ready for issuance. On December 14, the agent who arranged the tour for me calls me and says that there have been changes on the tour, there are no reserved seat railway tickets, there is only a compartment, you need to pay 50 euros extra! But I cannot pay this money, although the amount may seem small. Can they charge me for this?
Need help, please?
I'm going on a bus tour in Europe, tour from December 27, 2012. The tour was fully paid on November 20 and the contract was concluded after confirmation of the reservation from the tour operator. The contract specifies additional excursions and railway transfer Moscow-Brest-Moscow (PLATSKART). (That's exactly what it says in the contract). All this is included in the contract price. I gave all the documents, visas are issued, ready for issuance. On December 14, the agent who arranged the tour for me calls me and says that there have been changes on the tour, there are no reserved seat railway tickets, there is only a compartment, you need to pay 50 euros extra! But I cannot pay this money, although the amount may seem small. Can they charge me for this?
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Answers • 8
Read the contract, it should define cases of changing the terms of the contract and the price of the trip at your expense, if not, let them pay for the compartment themselves. But I think that there is some kind of hitch in this regard.
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answered 12 years ago
It's most likely a divorce.
And if there were no tickets at all, would you pay extra for a Moscow-Brest taxi?
Read the contract carefully, as Alex advises, if it contains a fixed amount, and you have made a full payment, let them look for tickets wherever they want, or pay extra for the coupe themselves.
And if there were no tickets at all, would you pay extra for a Moscow-Brest taxi?
Read the contract carefully, as Alex advises, if it contains a fixed amount, and you have made a full payment, let them look for tickets wherever they want, or pay extra for the coupe themselves.
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answered 12 years ago
Yes, you need to read the contract very carefully, about a divorce, it’s unlikely, what is the operator’s benefit? Maybe an ordinary joint? Somehow it seems to me that the surcharge is legitimate - a reserved seat is calculated, but they offer a coupe, although not very nice, if they were not warned about this possibility in advance.
Below, as an example, I will quote from the TO website for calculated tours with an internal flight:
Please note - the price of a domestic flight to the tour is laid NOT AT THE MINIMUM FARE AND NOT AT THE ADVERTISING PRICE - the price of domestic tickets is included, at which these tickets are purchased in most cases. However, on some dates the cost of tickets may be higher than the calculated price list. In this case, the manager (tour operator) will definitely notify the customer, and the application will be confirmed only in case of agreement with the surcharge of tourists / agent.
Below, as an example, I will quote from the TO website for calculated tours with an internal flight:
Please note - the price of a domestic flight to the tour is laid NOT AT THE MINIMUM FARE AND NOT AT THE ADVERTISING PRICE - the price of domestic tickets is included, at which these tickets are purchased in most cases. However, on some dates the cost of tickets may be higher than the calculated price list. In this case, the manager (tour operator) will definitely notify the customer, and the application will be confirmed only in case of agreement with the surcharge of tourists / agent.
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answered 12 years ago
But somehow TA is unclear about all this, on November 20 they signed a contract and paid, and on December 14 it suddenly turns out that there are no tickets ???, What did they do there for almost a month that they could not buy a regular train ticket?
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answered 12 years ago
In ng holidays, the price of railway rises, in the contract the price costs with this calculation. It seemed strange to me that they woke up 2 weeks before the tour. Here is what is written in the contract http://files.mail.ru/68UMFY?t=1
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answered 12 years ago
And I’m also afraid that they will say that if you don’t want to pay, then you won’t go anywhere (((
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answered 12 years ago