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The travel agency gave incorrect information on paperwork for traveling with children. They didn't miss the flight. It's been 10 days and no refund. Where to apply? Tell.
Translated automatically from Russian. View original
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Answers • 5
Unfortunately, travel agencies are not required to inform tourists about the rules for traveling with children (although decent agencies do this verbally). Before organizing your trip, you had to go to the website of the border service and read the necessary information. Your ignorance of the rules resulted in ruined vacation and wasted money. Read the clause about the responsibility of the travel agency in the contract. The tour operator is not responsible for crossing the border.
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answered 13 years ago
The contract contains a clause stating that the travel agency, at the request of the tourist, must organize the paperwork. Inform the tourist about the execution of documents, as well as provide information on the timing of their execution.
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answered 13 years ago
The travel agency told me to paste a photo of the child in my passport and take a certificate from the social service, where it is indicated that I am a single mother. Registration did not pass, as the document taken in the social. service is not a confirmation, a document from the registry office was needed under Art. 135 of the family code of Ukraine.
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answered 13 years ago