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Rules for buying an air ticket
More specifically, what the seller is obliged to warn about in the agency (in particular, he is interested in carrying luggage) If someone gives links to the law of Ukraine on the sale of air tickets, I will be grateful.
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Answers • 9
Maybe in this matter you will be able to Order of the Ministry of Transport and Communications of Ukraine "On approval of the Rules of air transportation of passengers and luggage" from 23.04.2010 N 216. You can find this Order on the website http://zakon.rada.gov.ua
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answered 14 years ago
Thank you very much, maybe you will give another document on Consumer Protection?
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answered 14 years ago
I will add. that I was not informed about the rules of luggage, so I had to pay extra
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answered 14 years ago
Each airline has its own rules, including rules regarding baggage. and they are on the website of all airlines.
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answered 14 years ago
In the agency you should have been warned (MANDATORY) against signature in a special magazine about the rules and penalties when returning a ticket, changing a date, not appearing on a flight. They are not required to warn you about the weight of free baggage unless you ask. Although some e-tickets prescribe the maximum free weight, according to your ticket category, but not by the agent, but by the carrier. The weight is regulated exclusively by the carrier airline, as well as the cost of the surcharge for 1 kilogram. The standard weight of free baggage allowance for almost all airlines for economy class is 20 kg + 8 kg hand luggage, for business class 30 kg + 10 kg (for transatlantic flights 10 kg more for both classes). The consumer protection law will not help you in this case, the agency is responsible only for the return and replacement of the ticket. How much did you weigh and what airline did you fly with?
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answered 14 years ago
the Airfrance company, the agency did not say that new rules were introduced recently, that you can carry one bag, the weight was not exceeded, but you had to pay for the second bag. I could have carried more weight, but she made the payment and did not take the weight I needed. There was a note on the ticket about one bag, but its meaning was not explained to me. Shouldn't the company inform about the conditions of baggage? How many kg they answered me, to my question, but did not say that one bag. Thanks
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answered 14 years ago
I will add, is the passenger obliged to look at the website of the airlines? What if he doesn't have access to the internet? I understand that when buying a ticket, you also pay for information services?
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answered 14 years ago
Law of Ukraine "On Consumer Protection" http://zakon.rada.gov.ua/cgi-bin/laws/main.cgi?nreg=1023-12
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answered 14 years ago
I specifically looked at the envelope in which my agents give me the tickets. Fare Conditions are printed on the envelope, and ticks or numbers are put on the necessary conditions - the following are indicated: fare type, maximum baggage (in kg and how many seats), conditions for changing the ticket, no-show on the flight, ticket return, ticket validity period. The task of the passenger is to carefully read the issued ticket - it contains the main conditions of the fare - this is your contract with the carrier. For Airfrance, baggage in economy class 23 kg is one suitcase, to be honest, I have not yet heard of two suitcases checked in as baggage for economy class for free. I have been flying 3-4 times a year in different directions for 10 years. Or did you have a business class or gold frequent flyer card?
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answered 14 years ago