Riu Palace Riviera Maya 5*– Reviews

1
Rating 8.010
based on
1 reviews
8.0 Rooms
8.0 Service
8.0 Cleanliness
8.0 Food
8.0 Amenities
The hotel is located on the beautiful white sandy beach of Playacar, 2.5 km from the resort of Playa del Carmen, not far from the Mayan ruins of Tulum. The hotel was opened in 2006. Last date of restoration: 2019. The nearest shopping centers are located at a distance of 500 m from the hotel. Suitable for families.More →
аватар l.sh
 •  traveled 4 years ago
Rating 8.0
Stayed in this hotel with my husband. Room with fountain view and side sea view. The hotel is very beautiful. In the room, and in the hotel, everything is new and fresh (without the smell of dampness). The hotel has only opened 3 months after the renovation. The room has an iron and ironing board. There are no bathrobes and slippers in the room. … More ▾ Stayed in this hotel with my husband. Room with fountain view and side sea view. The hotel is very beautiful. In the room, and in the hotel, everything is new and fresh (without the smell of dampness). The hotel has only opened 3 months after the renovation. The room has an iron and ironing board. There are no bathrobes and slippers in the room. Service is good, tips are welcome, but not extorted. The food is excellent both in the main restaurant and in the 5 a la carte restaurants. And red fish, and sushi, and crabs, not to mention just meat, cheeses, sausages, etc. The choice of food in the main restaurant is excellent (we rested at the Riu Palace Las Americas in Cancun in May 2021, the assortment is smaller and worse). A la carte restaurants can be visited without prior reservation and an unlimited number of times.
I really liked the aqua aerobics (with a fairly serious load) - thanks to Leonardo! It's not even worth talking about the beauty of nature and the beauty of the beach - they are beautiful! There are a lot of sun loungers on the beach, you don’t need to borrow in the morning - you can find free ones at any time. There is enough shade from the palm trees (there are no umbrellas on the beach). There are two nuances that overshadow staying on the beach:
1. A huge number of sellers on the beach! Not only are there a lot of them, each of them passes by you 100 times a day. This is because, although the beaches are municipal, other hotels do not let them into the territory where the sunbeds are located, and in this hotel they are loyal to them (the waiters quietly bring them beer and water). They are intrusive, they will turn to you even if you are lying with your eyes closed, they come close and almost thrust their goods into your face, they can stand next to you and have loud conversations with each other. I contacted the beach guard, but to no avail. And this is definitely a flaw of the hotel.
2. Algae. There are always algae in the water when there is more, when there is less (this is of course not a question for the hotel, this is for information), but you can swim. Although the beach is cleaned at the entrance to the sea, the algae for some reason are left and the employees, pretending to remove the algae at the entrance, throw them back into the sea (poor-quality beach cleaning is already at the hotel).
The hotel is trying very hard to protect against COVID-19 - everyone is wearing masks, everything is washed, cleaned, disinfected, they are not allowed into restaurants without masks, the temperature is checked every day at the entrance to the restaurant.
I certainly recommend the hotel, especially if you prefer to lie by the pool.


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HOTEL EXPERTS
Attractions

Отель находится на прекрасном белоснежном пляже курорта Плайякар, в 2,5 км от курорта Плайя дель Кармен, недалеко от руин майя г.Тулум. Отель был открыт в 2006 году. Последняя дата реставрации: 2019. Ближайшие торговые центры находятся на расстоянии 500 м от отеля. Подходит для семейного отдыха.

Location Отель расположен в 55 км от международного аэропорта Канкун.
Description of the beach Собственный песчаный пляж находится в шаговой доступности от отеля. Протяженность пляжа: 300 м.
  • 1st line
  • private beach
  • sand beach
  • sun loungers  FREE 
  • umbrellas  FREE 
  • beach towels
In a hotel

6 ресторанов, 5 баров, 5 конференц-залов.

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • conference hall/banquet hall
  • parking  FREE 
  • car rental
  • safe
  • free wi-fi
  • laundry
  • hairdresser/beauty salon
  • facilities for people with disabilities
  • non-smoking rooms
  • currency exchange
  • ATM
  • payment by payment cards
For kids
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports
  • jacuzzi  FREE 
  • table tennis  FREE 
  • volleyball  FREE 
  • gym  FREE 
  • aerobics
  • disco club
  • animation
Description of rooms

Состоит из 3-этажных зданий. Номерной фонд отеля насчитывает 400 номеров.

In the rooms

В номерах предоставлено: гидромассажная ванна, фен, телефон, бесплатный беспроводной доступ в интернет, централизованная система климат-контроля, потолочный вентилятор, мини-бар, диспенсер для крепких напитков, кофеварка, спутниковое телевидение (телевизор с плоским экраном), электронный сейф (вмещающий ноутбук), утюг и гладильная доска, балкон или терраса.

The address AV Xaman-Ha Mza 9 Y 10 Lote 1 Fase II, Playacar, 77710 Playa del Carmen, Q.R., Мексика
Phones: +52 984 877 2280
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Для поддержания хорошей физической формы отель предлагает аэробикой. Танцы-шманцы до утра или как позволит администрация отеля, вот что Вас ждет в Диско-клубе. О том чтобы Вы ни минуты не скучали позаботится анимация.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой.