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cancellation fee over 40 percent
The tour agency got tired and I decided to abandon the tour. Before confirming the hotel reservation, a fine of 500 r per person, today I wanted to pick up the money and just received confirmation. Now the fine is over 40 percent of the entire cost of the tour. They say the hotel is 40 percent and the full cost of the flight. 2 months before the trip. The contract says: "The contractor is reimbursed for the tour operator's actual expenses incurred on the day the cancellation confirmation is issued. and the amount of compensation deductions.
What can be done in such a case?
What can be done in such a case?
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Answers • 16
I doubt that the operator managed to "incur" any expenses. Do you know for sure that confirmation has come? Did you see him or only according to the manager? Are there any clearly defined penalties? And somehow everything is blurry. Our contract clearly indicates the terms and% of the fine without seasonality. Did you know when the high season for this destination was at the time of booking? So what about the terms of the waiver? And then if this is all that is written in the cancellation agreement, then they can now fine for any amount.
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answered 12 years ago
How are hotel reservations and flights connected? Before confirmation of the hotel, a fine of 500 rubles, and after-air 100%? Ask for proof of actual expenses. But they can say, they bought the tickets and go prove the opposite .. Small consolation, but June still doesn’t seem to be the high season. If there is nothing more about cancellation in the contract, this is a tin.
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"The travel agency got tired and I decided to abandon the tour." - judging by this phrase, you have some kind of special relationship with TA. Usually TA does not particularly "get" anyone. maybe you missed something in the story?
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If the reason for your refusal to travel is TA, then spit on it and forget, buy a ticket and go on vacation.
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"The travel agency got tired and I decided to abandon the tour." - judging by this phrase, you have some kind of special relationship with TA. Usually TA does not particularly "get" anyone. maybe you missed something in the story?
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If the reason for your refusal to travel is TA, then spit on it and forget, buy a ticket and go on vacation.
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answered 12 years ago
You can check the purchased ticket by calling the airline and clarify this issue. Yes, even from the hotel you can find out information about the confirmation by writing to them or calling back. And it’s really strange that the confirmation was on the very day when you started talking about the return.
Typically, penalties are tied to the time before the start of the tour. The less time left, the less chance the company has to sell this tour to someone else, then they will "fine" you, since you kept the place, but in the end you don't go.
Typically, penalties are tied to the time before the start of the tour. The less time left, the less chance the company has to sell this tour to someone else, then they will "fine" you, since you kept the place, but in the end you don't go.
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answered 12 years ago
If the ticket is redeemed at the minimum fare, then it is really non-refundable. And almost all hotels return money 2 months before the trip.
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answered 12 years ago
Before the trip 2 months - means June, the high season.
The tickets are definitely non-refundable.
Bottom line: 40% - your losses are quite likely.
The tickets are definitely non-refundable.
Bottom line: 40% - your losses are quite likely.
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answered 12 years ago
Did it make sense to buy a tour to Montenegro in advance?
There after all not the problem to go in any time in any place.
When buying a tour in advance, there is always a danger of not going on this tour, the reasons may be different. And after all, how much they write about it, then some strange person buys a tour of the Republic of Belarus for April (!) To Cyprus (!), And then he doesn’t go, now here is Montenegro ...
After all, this is not Turkey, which, although not cheap, is sold out according to some inexplicable logic in the fall of the next summer, apparently there is a mass psychosis, but here is Montenegro ...
There after all not the problem to go in any time in any place.
When buying a tour in advance, there is always a danger of not going on this tour, the reasons may be different. And after all, how much they write about it, then some strange person buys a tour of the Republic of Belarus for April (!) To Cyprus (!), And then he doesn’t go, now here is Montenegro ...
After all, this is not Turkey, which, although not cheap, is sold out according to some inexplicable logic in the fall of the next summer, apparently there is a mass psychosis, but here is Montenegro ...
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answered 12 years ago
Marafetka, there are no clearly defined conditions for a fine for Montenegro. To my question about the high season, they replied that it is always high season in Montenegro. I asked where it was written, they said nowhere.
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answered 12 years ago
Oleksii64, I forgot to add it, I was in a hurry. I paid 30 percent so far, the rest I have to pay in addition within three days, otherwise there will be fines for non-payment.
I wrote a statement with a request to clarify the actual costs incurred in case of refusal.
I booked on Friday, during this period they ate my whole brain. It's a long story. I already wrote a complaint.
I wrote a statement with a request to clarify the actual costs incurred in case of refusal.
I booked on Friday, during this period they ate my whole brain. It's a long story. I already wrote a complaint.
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answered 12 years ago
sigur62, I have a family from another city. For money, it’s cheaper for me to fly abroad than home. Believe me, I have adequate reasons for buying a tour in advance.
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answered 12 years ago
Oleksii64 connection of hotel reservation and air tickets is direct - the tour operator sells packages - hotel with or without meals, flight, transfer. And if the girl used the so-called early booking service, then it is quite possible that the TA costs have already been incurred. Moreover, if desired, it is easy to check.
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answered 12 years ago
sigur62 In Turkey, there is no mass psychosis, it's just cool there)): it looks like native Crimea, only much better, so we go there)):
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answered 12 years ago
- Montenegro is always in high season. I asked where it is written, they said nowhere. - Cool agency (((. Today is already Wednesday, have fines gone? Or, after your refusal with sanctions, they slowed down? another 10%?The contract is tricky - it's hard to advise anything ... Demand confirmation for all expenses, try to call the tour operator, it may be possible to agree.
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answered 12 years ago
On the website of a tour operator (not an agency), or by calling directly and asking about the reservation of such and such an agency, writing to the hotel website with the same question, etc.
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answered 12 years ago