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Tour operator Alf. Is it worth it to go with him?
I can not find reviews about this tour operator, if you have any information, please share.
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Answers • 24
This is a reliable operator, I can say that it's worth it to go with them, all offers are on the website www.alf-ua.com
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answered 14 years ago
Tour operator "ALF" I have known for a long time for more than 5 years, these are the first with whom we went abroad, and not mediocrely to Montenegro. All the information that I hear about the country and the hotel we are going to is justified with each of my trips. What is very important! So, I RECOMMEND THIS COMPANY TO EVERYONE.
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answered 14 years ago
I DO NOT RECOMMEND using the services of Alf - a tour operator. Read more in my review.
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8.5
answered 12 years ago
traveled to Bulgaria from Kyiv with "Alf". The bus is old, not very comfortable .. the leader of the group, if you can call him that, is a nice guy, but he couldn’t cope with his duties - he didn’t know where to stop, didn’t know where to stop along the way (still, if you are carrying a group, you should ask route!) had a terrible selection of videos ... I expected better from this company ...
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3.5
answered 11 years ago
were VERY satisfied with the professionalism and service of Alfa: clearly, promptly, carefully and conscientiously sent us to Montenegro!!! Perhaps, we would hardly have received as much information as from Alpha employees about Montenegro from others! And how great that they helped to figure out in advance that we needed exactly Petrovac! The girls are working really hard, it's impossible not to notice! And their interaction with the host company is on top! On vacation, absolutely nothing bothered, which is why Montenegro is still dreaming!
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answered 11 years ago
Alf tour operator - very incompetent employees, flight cancellations, cheating tourists!
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8.5
answered 10 years ago
The company "ALF TOURIST OPERATOR" and the well-coordinated work of managers is aimed at organizing the rest of tourists, always doing their job with extreme care and responsibility.
Incidental situations happen in tourism, in terms of flight transfers, cancellations and other problems, but everything is solvable and our company always strives to smooth out and even compensate for the problems that have arisen, since both the agency and the tour operator, in turn, always strive to ensure that tourists have the best impressions of the holiday.
In order to make such loud statements as "cheating tourists" or "irresponsible operator" it is worth having extremely strong and well-reasoned reasons for this, which we are always happy to consider. Please send your feedback and suggestions to [email protected].
In turn, we want to note that for such a long work in the tourism market, the company "ALF TOURIST OPERATOR" proved to be a worthy operator, which is confirmed by the reviews of grateful and satisfied tourists / agents.
Incidental situations happen in tourism, in terms of flight transfers, cancellations and other problems, but everything is solvable and our company always strives to smooth out and even compensate for the problems that have arisen, since both the agency and the tour operator, in turn, always strive to ensure that tourists have the best impressions of the holiday.
In order to make such loud statements as "cheating tourists" or "irresponsible operator" it is worth having extremely strong and well-reasoned reasons for this, which we are always happy to consider. Please send your feedback and suggestions to [email protected].
In turn, we want to note that for such a long work in the tourism market, the company "ALF TOURIST OPERATOR" proved to be a worthy operator, which is confirmed by the reviews of grateful and satisfied tourists / agents.
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1
answered 10 years ago
My wife and I ordered a tour to Montenegro after the wedding, from 16.08.14-23-08.14 from the operator Alf. When choosing a villa, the manager Valya told how lucky we were that we chose with. Rafailovici and Villa Meduza (4 stars) with breakfast, in fact, Medusa is 3. We also paid 80 euros extra for staying in a room with sea access. When we went up to the room and went out onto the balcony to look at the sea, we saw a gorgeous view - the panties of the vacationers of the neighboring villa. At the reception, the staff does not understand Russian, there is no corkscrew, no cups. Bed and towels have never been changed. The next day we went to have breakfast at the Porat restaurant, when we saw the menu, we were shocked. The menu included eggs, cheap sausage, porridge or pancakes. The food there is not very tasty. The representative of R-TOURS, Anche, before leaving, decided to post the information at 10 am and demanded an additional payment of 20 euros. While we were at sea, our things were moved to another room without asking. No service, poor customer service. I do not advise anyone to work with tour operator Alf ( http://alf-ua.com) and R-TOURS. Save your nerves and money!
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answered 10 years ago
Good afternoon, Ivan!
I would like to clarify the situation on behalf of TO "ALF"
You have booked GARNI HOTEL MEDUZA (Rafailovici) DBL/SS/BLK (2 ADL), BB
You have booked and paid for a standard room/sea side, but by no means a sea view. Valentina specified all this to you when booking the tour. Your accommodation fully confirms the booked room category.
Unfortunately, our company is unable to influence the fact that other vacationers dry their clothes on their balconies. I also want to note that in other countries there may not be Russian-speaking staff in the villas. To do this, there are Russian-speaking hotel guides, with whom you can agree on all the issues that concern you at the info-meetings.
A corkscrew and cups are not a mandatory attribute of a standard room and they were not stated in the description of this room http://alf-ua.com/country/chernogoria/bechichi-rafailovichi/garni-hotel-meduza/ The restaurant simply could not give a corkscrew, because they need it all the time to work. If you brought your wine to the bar and asked to open it, believe me, everyone would understand and help you.
I would like to clarify the situation on behalf of TO "ALF"
You have booked GARNI HOTEL MEDUZA (Rafailovici) DBL/SS/BLK (2 ADL), BB
You have booked and paid for a standard room/sea side, but by no means a sea view. Valentina specified all this to you when booking the tour. Your accommodation fully confirms the booked room category.
Unfortunately, our company is unable to influence the fact that other vacationers dry their clothes on their balconies. I also want to note that in other countries there may not be Russian-speaking staff in the villas. To do this, there are Russian-speaking hotel guides, with whom you can agree on all the issues that concern you at the info-meetings.
A corkscrew and cups are not a mandatory attribute of a standard room and they were not stated in the description of this room http://alf-ua.com/country/chernogoria/bechichi-rafailovichi/garni-hotel-meduza/ The restaurant simply could not give a corkscrew, because they need it all the time to work. If you brought your wine to the bar and asked to open it, believe me, everyone would understand and help you.
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2.5
answered 10 years ago
Regarding breakfast - breakfast in Montenegro is continental and the same in all hotels. I'm genuinely curious - What do you have for breakfast at home?? I would like to note that the Porat restaurant is one of the best restaurants on the coast.
Upon receipt of the documents in our office, you were given an info sheet, where it was indicated that check-out at the hotels in Montenegro at 10:00. Also, this information could be clarified at the hotel reception. Due to the fact that you violated the rules of residence, the hotel was forced to charge you a fine for late check-out. Since you were not in the room, you just went to the sea, and the room had to be cleaned and prepared for the next vacationers - the hotel staff had to transfer your things to another room.
I also want to note that there have never been any complaints about this villa. The staff there are friendly and open to their guests. On sites such as http://www.tripadvisor.co.za/Hotel_Review-g2373940-d2538081-Reviews-Hotel_Meduza-Rafailovici_Budva_Mu nicipality.html ; The hotel is highly rated!
Upon receipt of the documents in our office, you were given an info sheet, where it was indicated that check-out at the hotels in Montenegro at 10:00. Also, this information could be clarified at the hotel reception. Due to the fact that you violated the rules of residence, the hotel was forced to charge you a fine for late check-out. Since you were not in the room, you just went to the sea, and the room had to be cleaned and prepared for the next vacationers - the hotel staff had to transfer your things to another room.
I also want to note that there have never been any complaints about this villa. The staff there are friendly and open to their guests. On sites such as http://www.tripadvisor.co.za/Hotel_Review-g2373940-d2538081-Reviews-Hotel_Meduza-Rafailovici_Budva_Mu nicipality.html ; The hotel is highly rated!
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1.5
answered 10 years ago
We are sincerely sorry that you did not manage to fall in love with this beautiful, wonderful and picturesque country of Montenegro. I hope that over time, having traveled to other countries, you will want to return there and be able to look at it from a different perspective. Because even on your honeymoon, you, unfortunately, were looking for minuses and did not notice the obvious pluses of this country!
Given the lack of travel experience, I can certainly understand your complaints, but you came to a company that has been specializing in holidays in Montenegro since 2003, managers have extensive experience in this area and you should not hesitate to ask about everything, we are always open and we will always help you! But your loud statement "I do not advise anyone to work with the tour operator Alf ( http://alf-ua.com)" I'm sure it is written on emotions, since the company "ALF TOURIST OPERATOR" occupies a leading position in the Ukrainian market, moreover our employee Yulia works in our company - on the recommendation of which you came to our company!
Given the lack of travel experience, I can certainly understand your complaints, but you came to a company that has been specializing in holidays in Montenegro since 2003, managers have extensive experience in this area and you should not hesitate to ask about everything, we are always open and we will always help you! But your loud statement "I do not advise anyone to work with the tour operator Alf ( http://alf-ua.com)" I'm sure it is written on emotions, since the company "ALF TOURIST OPERATOR" occupies a leading position in the Ukrainian market, moreover our employee Yulia works in our company - on the recommendation of which you came to our company!
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1.5
answered 10 years ago
I do not recommend this company to anyone. I went to Bulgaria with their help. If I went on foot I would have more fun. Old bus. Everything that can be broken is broken. The leader of the group was a certain Irina, God bless her, and retire soon so that she would not have time to offend anyone else. The air conditioning in the bus was turned off. The bus is double-decker, on the other floor you can suffocate. I had a baby. This so-called leader of the group approached all the passengers and said: "Hopefully, because of this guy your trip was uncomfortable? " I had a desire to kill her, forgive me Lord. Two passengers did not make it to the bus due to an unscrupulous tour operator. The passengers barely persuaded to wait. Doomed to any petty request. Asked to reduce the sound of the TV, she was hysterical. At the customs, after the control, the passenger was called to hand out her passports, she could not stand this Irina.
I personally booked 4 tickets, the fourth passenger did not go with us
I personally booked 4 tickets, the fourth passenger did not go with us
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2.5
answered 9 years ago
A nightmare! Now we are driving from Bulgaria, on the way for 17 hours, there was not a single stop near the toilet! We stop only near the bushes! Why so, I do not understand at all. After the last makeshift ambush, there was a gas station 5 minutes later. Why didn't the driver stop there????
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answered 9 years ago
We went from Alf to Montenegro, Sutomore, hotel Sato 4 *.
They let us off the bus with our suitcases on the highway and the accompanying person waved his hand into the distance - your hotel can be seen from afar. go don't get lost. When asked why the bus did not approach the hotel, they answered that the bus was large, the street was narrow .. and we dragged ourselves with things, not close enough and uncomfortable. Although then we watched all the time how buses of tourists from other countries brought groups to the hotel perfectly.
Hotel. We were two friends and we requested separate beds in the application. Upon arrival, we were told that they could not provide two beds - there is a tiny single room in which they can stick something small and folding. We refused to settle. No one cares about your problems, we were promised a hotel guide only the next day. With a scandal, but we knocked out a standard with two separate beds. As it turned out later, the hotel at that time was half empty. The food is excellent and the location is good.
Well .. as you understand, back we again dragged ourselves with suitcases to the track, where the bus picked us up. It is dumb to be in a foreign country, where the responsibility of guides is reduced to zero.
They let us off the bus with our suitcases on the highway and the accompanying person waved his hand into the distance - your hotel can be seen from afar. go don't get lost. When asked why the bus did not approach the hotel, they answered that the bus was large, the street was narrow .. and we dragged ourselves with things, not close enough and uncomfortable. Although then we watched all the time how buses of tourists from other countries brought groups to the hotel perfectly.
Hotel. We were two friends and we requested separate beds in the application. Upon arrival, we were told that they could not provide two beds - there is a tiny single room in which they can stick something small and folding. We refused to settle. No one cares about your problems, we were promised a hotel guide only the next day. With a scandal, but we knocked out a standard with two separate beds. As it turned out later, the hotel at that time was half empty. The food is excellent and the location is good.
Well .. as you understand, back we again dragged ourselves with suitcases to the track, where the bus picked us up. It is dumb to be in a foreign country, where the responsibility of guides is reduced to zero.
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2.5
answered 9 years ago
The information given to the tourist is not true. We are now in Albania.
The photo on the ad is not true.
I understand - we chose the cheap option DURRES PRIVAT APARTMENTS, but tell the truth about the accommodation and the condition of the rooms.
That there are construction sites around this building, the smell from there is not very pleasant.
That instead of a kitchen - in the corner there is a gas tank with a burner attached directly to it - I am silent about safety.
If you need a photo I can provide.
In total - 10 families in a trance. 5 - they are already looking for an alternative for their money.
I don't recommend this option.
The photo on the ad is not true.
I understand - we chose the cheap option DURRES PRIVAT APARTMENTS, but tell the truth about the accommodation and the condition of the rooms.
That there are construction sites around this building, the smell from there is not very pleasant.
That instead of a kitchen - in the corner there is a gas tank with a burner attached directly to it - I am silent about safety.
If you need a photo I can provide.
In total - 10 families in a trance. 5 - they are already looking for an alternative for their money.
I don't recommend this option.
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4
answered 8 years ago
I went with them to Bulgaria last year. So far, no money has been returned for one unused bus ticket. Almost all employees of the carrier, as it were, delicately say in one word are not decent, but in fact fraudsters. Planned to go to Bulgaria with three children, one child fell ill before leaving, went with two children, then on the way back they put in our place "left " passenger, then I and my children he all the way "interfered " at the window sit down. If it is possible to choose another tour operator, choose another.
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6
answered 8 years ago
I do not recommend! The buses are old, not comfortable, and we came across an accompanying boorish woman (Ira). True, we went to Bulgaria this year (2016). There is something to compare, as there are different buses in the queue at customs. With us, even for money, you can’t even get boiling water ... while other buses offer tea and coffee to passengers for free. We made stops very rarely and were not even informed why we were standing for 4 hours in a closed bus. The TV does not turn on, the toilet does not work. What is there to talk about when the answer to the question after how long the stop is in an unpleasant tone: "WHY WOULD YOU WANT" and a FACE! The woman asked to charge the phone, but the phone was put down and not charged ... In an orderly tone and with disrespect, she addressed the passengers. Fu, disgusting. Service 0! Comfort 0! All passengers were not happy. This is not just my subjective opinion.
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6.5
answered 8 years ago
My wife and I bought a package tour to Bulgaria (Nessebar) for 5 nights. The main condition was the location of the hotel directly overlooking the sea. The choice fell on Villa Yana. located on the beach and all rooms with sea views. The tour cost 269 euros and, unfortunately, our tour operator turned out to be ALF. Even during the verification process, problems began. ALF confronted us with the fact that on the way back there were only paid seats left on the bus and we would have to pay another 10 euros. We bought a package tour, what the hell extra charge?? In principle, they did not agree to an additional payment and decided to cancel the tour for the selected dates and choose others. But here, "oh, a miracle!", Seats immediately appeared on the bus without surcharges!
The main problems began upon arrival in Bulgaria. The tour operator ALF simply "divorced" us, indicating that we had booked Villa Yana, in fact the hotel turned out to be "Dolphin" near a noisy road and a room overlooking the courtyard! It's just some kind of fierce star!
After I managed to ask the tour operator ALF,
The main problems began upon arrival in Bulgaria. The tour operator ALF simply "divorced" us, indicating that we had booked Villa Yana, in fact the hotel turned out to be "Dolphin" near a noisy road and a room overlooking the courtyard! It's just some kind of fierce star!
After I managed to ask the tour operator ALF,
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1.5
answered 5 years ago
Yes, we have been traveling for more than a year, and when we bought a ticket for the first time, we were very worried because we had read several not very good reviews. Personally, we really liked it and still like it.
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answered 5 years ago
Every year we have a rest in Bulgaria, but because of the Romanian side this year we flew by. went through all the options and decided to stay in Albania. Interestingly, nevertheless, for the first time, we heard a lot of positive, and the prices are acceptable according to rumors. However, if in Bulgaria we always had enough 1000 €’ for 10 days, here, of course, it turned out to be 1.5-2 times more expensive, the season is still there. And so, through their agency and tour operator Alf, they picked us up, “for the“ good city ”Durres and the western star hotel, by the way, there are no complaints about the hotel. And of course, having hastily agreed, we flew here and are at this time. Now for the bad. How disappointed we were when we saw very large and endless beaches and a huge number of people, just some kind of Miami or our ZhP or even a hotbed of various sores, COVID incl. It's just awful. And as it turned out for the fabulous Albania, this city is not at all what they dreamed about and saw in the pictures. In short, the result, we are sitting in the room waiting for the plane in 10 days. These are our advisers - operators
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answered 4 years ago