Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
3.0
We rested for 15 days from the end of July to the 11th of August.
Went to this hotel on the recommendation of a tour company.
I read the reviews, mostly all positive, but there were some with negative points, which I then had to pay attention to. The most important thing is the location of the room in the hotel (view from the window). There are rooms, the view from which overlooks the wall of a neighboring building (literally at arm's length). Our tour company hushed up this fact and did not immediately provide any information on the possible booking of a room with a different view (of the mountains). Everything fell down on the fact that there is no specific booking and price ranking in this hotel depending on the type. Indeed, the price for these rooms (wall view) is the same as for the mountain view rooms. We managed to book a normal room only after communicating (a written request) with the tour company (host).
Further communication / stay took place in a normal way without any special complaints.
Further points:
* cleaning in the room - 3 (mediocre: dust was removed from the floors poorly, mirrors / glasses were not wiped);
* change of towels - 5 (daily, clean);
* kitchen - 2 (Electric stove of two burners, warming up for 20 minutes. It seems that the power of the stove is specially adjusted in such a way that there is no possibility / desire to cook anything. For reference, this is number 306. Our water never boiled );
The most recent event of our holiday, which spoiled all the impressions about this place and the owner, was the case of theft in our room. They decided not to inflate the event itself and find it out on the spot, but the owner decided to hush up this incident, and the staff decided to blame everything on other guests (our neighbors). Something that had no special value, but was essential to us, was gone. It was a birthday present from my child to me - a starfish, which he himself got from the bottom of the sea (all this happened on my birthday - my tears and the tears of a child). At first, everything was blamed on our neighbors (an adjacent balcony, a partition 1 meter high), false facts were cited that allegedly took place and it was argued that the maid could not do this. After a joint showdown, everything fell into place - a starfish was immediately found (it was thrown by the staff into our things). We were also accused of inflating the scandal because of such a trifle, they say, it was not gold or diamonds that disappeared. All this happened the day before departure and it was assumed that we would make a big deal out of it.
This day was worth the whole rest for me and crossed out all the positive impressions of this place, the owner and the staff.
Went to this hotel on the recommendation of a tour company.
I read the reviews, mostly all positive, but there were some with negative points, which I then had to pay attention to. The most important thing is the location of the room in the hotel (view from the window). There are rooms, the view from which overlooks the wall of a neighboring building (literally at arm's length). Our tour company hushed up this fact and did not immediately provide any information on the possible booking of a room with a different view (of the mountains). Everything fell down on the fact that there is no specific booking and price ranking in this hotel depending on the type. Indeed, the price for these rooms (wall view) is the same as for the mountain view rooms. We managed to book a normal room only after communicating (a written request) with the tour company (host).
Further communication / stay took place in a normal way without any special complaints.
Further points:
* cleaning in the room - 3 (mediocre: dust was removed from the floors poorly, mirrors / glasses were not wiped);
* change of towels - 5 (daily, clean);
* kitchen - 2 (Electric stove of two burners, warming up for 20 minutes. It seems that the power of the stove is specially adjusted in such a way that there is no possibility / desire to cook anything. For reference, this is number 306. Our water never boiled );
The most recent event of our holiday, which spoiled all the impressions about this place and the owner, was the case of theft in our room. They decided not to inflate the event itself and find it out on the spot, but the owner decided to hush up this incident, and the staff decided to blame everything on other guests (our neighbors). Something that had no special value, but was essential to us, was gone. It was a birthday present from my child to me - a starfish, which he himself got from the bottom of the sea (all this happened on my birthday - my tears and the tears of a child). At first, everything was blamed on our neighbors (an adjacent balcony, a partition 1 meter high), false facts were cited that allegedly took place and it was argued that the maid could not do this. After a joint showdown, everything fell into place - a starfish was immediately found (it was thrown by the staff into our things). We were also accused of inflating the scandal because of such a trifle, they say, it was not gold or diamonds that disappeared. All this happened the day before departure and it was assumed that we would make a big deal out of it.
This day was worth the whole rest for me and crossed out all the positive impressions of this place, the owner and the staff.
Translated automatically from Russian. View original
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