Question o Sri lanka
Ask a Question
Ask a question
Related question «General issues»
Join up! Who traveled with this operator to Sri Lanka
My wife and I are going abroad for the first time on vacation, we have already bought a tour, read about Join up! it's getting scary :(
Translated automatically from Russian. View original
Subscribe
Answers • 27
Themselves from Join up - did not fly, but sent tourists to Croatia, Montenegro, UAE, GOA, Sri .., no complaints were received.
Like
You like
answered 12 years ago
This year we bought a tour from this "tour operator" MRAK 2 times, especially when we were abandoned at 2 am at the airport in Sri Lanka and so on ... read our review
Like
You like
•
2.5
answered 12 years ago
This operator has complaints about the service, but in any case they consider complaints and try to correct the situation.
Lipus, why be nervous now, because it is already impossible to change the operator?
We constantly send tourists through Join Apa to Sri Lanka - no one has complained yet, everyone is happy, no complaints.
Lipus, why be nervous now, because it is already impossible to change the operator?
We constantly send tourists through Join Apa to Sri Lanka - no one has complained yet, everyone is happy, no complaints.
Like
You like
•
1
answered 12 years ago
We flew from Join up, no complaints, maybe we were lucky. We also read a lot of negative reviews, we were worried, but the tour had already been bought, so we decided that nothing would spoil the rest for us, and it happened.
Like
You like
•
1.5
answered 12 years ago
Almost all friends fly from Join Up. There are no complaints. But their prices are always good. But probably not only they have unpleasant situations, but other operators also ...
Like
You like
•
1
answered 12 years ago
We flew to Sri Lanka in October 2012 with Join Up.
There were 3 moments when we needed the services of this operator. Transfer to the hotel, transfer to the airport and excursions. Nothing more is required from the operator.
Unless of course there are any problems.
By transfer to the hotel: usually the transfer guide talks about the country, orients on prices, exchange rates, etc. Ours was silent, no matter how hard we tried to talk to him. Although he knew the Russian language not bad (compared to others, as it turned out later). But on the offer of a can of beer, which one of our tourists made to him, the reaction was positive and he drank 2 cans perfectly during the move.
He became very "brave" and DEMANDED us when we checked into the hotel !!! tips. We were quite tired after the flight and reached for the money. When exchanging money at the airport, we were given large bills and there were a couple of hundred rupees. So, when we handed 100 rupees to transfer guide Joyne Up, he literally said "You came to our country, it is poor and you MUST!!! tip at least 500 rupees!!!" Here, despite our fatigue, we sent him to hell.
There were 3 moments when we needed the services of this operator. Transfer to the hotel, transfer to the airport and excursions. Nothing more is required from the operator.
Unless of course there are any problems.
By transfer to the hotel: usually the transfer guide talks about the country, orients on prices, exchange rates, etc. Ours was silent, no matter how hard we tried to talk to him. Although he knew the Russian language not bad (compared to others, as it turned out later). But on the offer of a can of beer, which one of our tourists made to him, the reaction was positive and he drank 2 cans perfectly during the move.
He became very "brave" and DEMANDED us when we checked into the hotel !!! tips. We were quite tired after the flight and reached for the money. When exchanging money at the airport, we were given large bills and there were a couple of hundred rupees. So, when we handed 100 rupees to transfer guide Joyne Up, he literally said "You came to our country, it is poor and you MUST!!! tip at least 500 rupees!!!" Here, despite our fatigue, we sent him to hell.
Like
You like
•
4
answered 12 years ago
As it turned out in the process of staying on the SHL, 100 rupees is a good tip for the fact that a person really rendered a small, but service.
With such rudeness from an employee of the operator encountered for the first time.
As for the transfer to the airport. The day before, they approached the reception - they didn’t leave us information about the transfer time, on the day of departure, too. They called and found out. Moreover, the transfer was late for half an hour, they also called themselves, found out what was what.
Excursions - we were not offered at all!
I also saw for the first time that people do not want to earn money. Excursions there are quite expensive from operators. 2-3 times more expensive than if you negotiate with local drivers, as we did.
With such rudeness from an employee of the operator encountered for the first time.
As for the transfer to the airport. The day before, they approached the reception - they didn’t leave us information about the transfer time, on the day of departure, too. They called and found out. Moreover, the transfer was late for half an hour, they also called themselves, found out what was what.
Excursions - we were not offered at all!
I also saw for the first time that people do not want to earn money. Excursions there are quite expensive from operators. 2-3 times more expensive than if you negotiate with local drivers, as we did.
Like
You like
•
3.5
answered 12 years ago
In October, I flew with a friend to Sri Lanka with Join Up. Very pleased. First there were 3 days of excursions. At the airport I was met by a representative, a wonderful man, Banderas, we spent wonderful 3 days with him. He talked a lot, answered all the questions, followed how we got to our hotel, called me back on my mobile. Since we arrived at the hotel late in the evening, I called there and ordered dinner in our room. So I can't say anything bad.
Like
You like
answered 12 years ago
Incidents can happen on the route from any operator. I myself represent the interests of the Jetwing company, which receives tourists in Sri Lanka, I myself have accompanied groups on routes (sometimes quite busy) more than once, and I know that sometimes failures happen for anyone - this is the road, the "human factor", the mood of tourists, their fatigue after a long flight, etc., etc.
It is important not to panic, not to think that "His Majesty CASE" has arranged a check on you. Be sure to take care of the form of communication with the responsible manager (specify his name) in order to resolve the problem that has arisen ... Stock up on the contacts of such people, tune in to rest and a wealth of impressions .
Then the vacation will turn out, and the weather will accompany, and the guides will be appointed sensible, and fellow travelers will be sincere. I sincerely believe in the magic of good expectations and the magic of Sri Lanka. Smile and courtesy return cordiality.
And if the guide or transfer driver turned out to be "not in a good mood", CALMLY and STRONGLY remind him: he represents the interests of the company and the country.
Just in case, take a look at the website of the Sri Lanka Tourism Office: www.srilanka.travel/
You can always go there for help if needed. Their contact number is 1912. Good luck!
It is important not to panic, not to think that "His Majesty CASE" has arranged a check on you. Be sure to take care of the form of communication with the responsible manager (specify his name) in order to resolve the problem that has arisen ... Stock up on the contacts of such people, tune in to rest and a wealth of impressions .
Then the vacation will turn out, and the weather will accompany, and the guides will be appointed sensible, and fellow travelers will be sincere. I sincerely believe in the magic of good expectations and the magic of Sri Lanka. Smile and courtesy return cordiality.
And if the guide or transfer driver turned out to be "not in a good mood", CALMLY and STRONGLY remind him: he represents the interests of the company and the country.
Just in case, take a look at the website of the Sri Lanka Tourism Office: www.srilanka.travel/
You can always go there for help if needed. Their contact number is 1912. Good luck!
Like
You like
•
2
answered 12 years ago
The main thing is to tune in to the positive and do not expect anything extra special from the guide and accompanying people. Accept everything with a smile and behave good-naturedly (but do not indulge in tips) and I am sure you will be satisfied with everything.
Like
You like
answered 12 years ago
In the summer we flew with Join UP to Sri Lanka. Everything was top notch. Selection of a Russian-speaking guide, excursions, excellent transfer .. In general, only positive emotions.
Like
You like
answered 12 years ago
In Sri Lanka there is a local tour operator "NKAR travels & tours", there is a girl who speaks Russian, her name is Alevtina Yurkovskaya, her mobile phone is +94 770495094 (skype alevtina yurkovskayu) This is for you to be sure (after all, a foreign country ), I think that Alya will always be happy to help, this also applies to ordering additional excursions! I wish you a good rest, Sri Lanka will not disappoint, we were there in January 2012, I think that I will definitely go again!!!
Like
You like
•
1
answered 12 years ago
Well, I’ll answer myself, we’ve already arrived, I forgot to unsubscribe.
Everything went well, no problems. Tours booked with locals.
Everything went well, no problems. Tours booked with locals.
Like
You like
answered 11 years ago
they are scammers. we bought a tour for half a year and did not get into the hotel we paid for. Moreover, the reservation for us went to another hotel, which is many times worse. and Join up did not even try to resolve the issue with us peacefully. they just don't respond at all. I will come from Greece - I will sue. and almost the entire plane is like us here. like this
Like
You like
•
1.5
answered 11 years ago
Maybe there is a full house on Lanochka in the hotels that were offered to you when booking? Replacing a hotel with an equivalent one is a world practice.
And we liked the Haridra Resort & Spa by Jetwing in Wadduwa. When we rested there, tourists from "your" operator stayed there for a couple of days. there was overbooking in their hotels. And for them the class of accommodation and food was a pleasant surprise - they didn’t even want to leave when the rooms in "their" hotel were free))
There and now our friends have stopped for a week - nraaaaavitsya! ;)
Take note of this cute hotel: http://www.jetwinghotels.com/haridraresort/
the rooms are spacious, the chef is smart, the staff is friendly, the pool is long, 50 meters!
And we liked the Haridra Resort & Spa by Jetwing in Wadduwa. When we rested there, tourists from "your" operator stayed there for a couple of days. there was overbooking in their hotels. And for them the class of accommodation and food was a pleasant surprise - they didn’t even want to leave when the rooms in "their" hotel were free))
There and now our friends have stopped for a week - nraaaaavitsya! ;)
Take note of this cute hotel: http://www.jetwinghotels.com/haridraresort/
the rooms are spacious, the chef is smart, the staff is friendly, the pool is long, 50 meters!
Like
You like
•
1
answered 11 years ago
rys123 : At the airport in Lviv, I heard how people who arrived to fly to Greece did not receive passports with visas. as a result, 15 people did not fly to Crete - either there are no passports or no visas. Nightmare! But it began with us upon arrival in Crete. From Le Grand, they met everyone from our plane, went to the first counter, said the name and hotel, silence, a lady came up and said that there were no places in our hotel! I was in shock and all my family members. Paid for Nana Beach by early booking! and had confirmation and vouchers! My travel agent never knew about such changes, thanks to her, she said to stand her ground and demand an equivalent hotel or better. We were offered Heronisos Hotel. They said 4 stars when they arrived, I'm in shock. It doesn’t even pull for 2 stars, there are trash cans nearby, it’s very far from the sea. All inclusive there is clearly and does not smell + umbrellas sunbeds for a fee. Swearing, called the tourist police
annyskaysata: Horrible this joinup. Just before the flight, they changed the hotel, naturally they didn’t provide it better (they were in Tunisia), in Kharkov they said one version why not in the hotel we wanted to, but in Tunisia it’s completely different.
tavvy : Departed from Rhodes on 06/29/2013. I am with two children, my friend is with a small child.
annyskaysata: Horrible this joinup. Just before the flight, they changed the hotel, naturally they didn’t provide it better (they were in Tunisia), in Kharkov they said one version why not in the hotel we wanted to, but in Tunisia it’s completely different.
tavvy : Departed from Rhodes on 06/29/2013. I am with two children, my friend is with a small child.
Like
You like
answered 11 years ago
Vika (guest) June 20, 2013 Kharkiv: Dear tourists, we flew with the Join Up tour operator a week ago to Greece. I advise everyone not to fly with this company ever. They were supposed to fly from Kharkov on June 5th. They said on the day of departure. that there are no visas and the flight was postponed to June 8 from Zaporozhye with an additional payment for each ticket of 100 euros !!!!!! And then with a surcharge of 470 euros for the hotel. There was only one answer to all our indignations - if you don’t want it, don’t fly, we won’t return the money. Employees are arrogant, frostbitten !!!!!
Like
You like
•
1
answered 11 years ago
and more.. tavvy : We flew away from Rhodes on 06/29/2013. I am with two children, a friend with a small child. A friend passes, and registration is stopped on me, and the representative of the host party announces that .... THERE IS OUT OF SEATS ON THE AIR))). Well, they sent a smaller plane, well, it happened ... and we (15 people) - after 3 days by another airline Representatives of Join up (as well as Aviatrans) did not contact us NEVER in 3 days. Upon arrival in Ukraine, they were not met.
Like
You like
answered 11 years ago
On August 13, about 30 tourists who bought "Join Up!" tickets were unable to fly from Kharkov to Dubai. This was announced to TourDom.ua by the head of the network of travel agencies "Aiti-tour" Yuriy Avdeev. According to him, at the flydubai check-in counter, customers were told that they did not have a reservation. As a result, the plane took off without these tourists. Get clarification from the representatives of "Join Up!" during the working day, Mr. Avdeev failed. According to two eyewitnesses working in other TOs of what happened at the Kharkov airport, people were very outraged and threatened with a scandal. In the late afternoon, they were promised to issue tickets for the next flydubai flight from Kharkiv on 16 August. As of 18:40, the passengers who had not flown were still in the terminal.
At the Join Up! declined to comment. PR manager Olga Tishchenko said she was on vacation and redirected the TourDom.ua correspondent to Nikita Karpenko from the marketing department. He stated that he had no information about such an incident. But the woman who answered Yury Alba’s MTS mobile phone and refused to identify herself said the following: “This is our principled position - do not comment on anything to the TurDom website.”
flydubai has pledged to
At the Join Up! declined to comment. PR manager Olga Tishchenko said she was on vacation and redirected the TourDom.ua correspondent to Nikita Karpenko from the marketing department. He stated that he had no information about such an incident. But the woman who answered Yury Alba’s MTS mobile phone and refused to identify herself said the following: “This is our principled position - do not comment on anything to the TurDom website.”
flydubai has pledged to
Like
You like
answered 11 years ago
These are charlatans!! Having paid for the hotel in Begnot, they brought us to the marvila in the opposite direction, dropped us off in a brazen way and said that this was the best option for us !! Hotel below ocean level across the road! Boorish attitude, no response to claims !! There were 9 of us, the next day such people arrived - they were indignant, they didn’t throw a pipe and do whatever you want !!
Like
You like
answered 10 years ago
Never fly with this company, even if no other operators have tickets. I advise you better to reschedule or overpay, but not Join up !! Peace of mind is more important! I have never seen anything like this in my travel experience! First and last time we used join up!!
Like
You like
answered 10 years ago
Joins keep their promises about half the time. The remaining 50% of vacationers are not even returned the money paid, not to mention moral compensation.
It is still possible to go to Egypt with them, but in any case neither Lanka, nor the United Arab Emirates, nor other visa countries.
It is still possible to go to Egypt with them, but in any case neither Lanka, nor the United Arab Emirates, nor other visa countries.
Like
You like
answered 10 years ago
Dear users of the site, please note that the group of travel companies Join UP! includes a multidisciplinary tour operator Join UP! and franchise network - Join UP! Travel agency. The opinion of tourists about the quality of service in the Join UP! travel agencies is very important to us, as well as the quality of the tourist product of the Join UP!
Like
You like
•
1
answered 10 years ago
This summer I vacationed in Crete, Rhodes and Tenerife, and all 3 times with Joyne up. In general, there are no complaints, everything is super fast and smoothly. Excellent hosts. All notifications are timely and clear. So I can only recommend. And from the experience of traveling with other tours. Operators, I can say that everyone has force majeure, but sometimes it’s just the human factor that fails. So for this year Joynam 5+++!!!
Like
You like
•
1
answered 10 years ago
We were returning from Sri Lanka from Koggala to Vladj with a joint app. The operator himself was very disappointed.. we were 3 hours away from the airport, well, plus registration 1 hour.. we were forced to leave 8 hours in advance, while the bus was exactly an hour late !!! arrived empty, i.e. not tourists ainovaty !! without explanations and explained with impudent smiles, and everyone is already angry for more than an HOUR in the hall on suitcases, and the representative stupidly does not pick up the phone !!! count as a day. Now about arrival, it took 5 hours to get to the hotel without traffic jams, and then they demanded tips from us both for the driver and the accompanying person !!! We saw a representative of the company in the hotels once, on the 3rd day when they freaked out and called themselves .. they don’t care about you: ((nothing If you ask, you won't know!!! It's better to choose another operator for Sri Lanka!!
Like
You like
answered 10 years ago
Dear konderovaelena,
We apologize for the fact that your holiday was overshadowed and this allowed you to add a negative impression about the work of the company. We always strive to improve the quality of the services provided and your opinion is important to us. Please contact us by e-mail [email protected] with a detailed description of the situation and the application number. We will definitely investigate this situation and take all necessary measures.
We apologize for the fact that your holiday was overshadowed and this allowed you to add a negative impression about the work of the company. We always strive to improve the quality of the services provided and your opinion is important to us. Please contact us by e-mail [email protected] with a detailed description of the situation and the application number. We will definitely investigate this situation and take all necessary measures.
Like
You like
answered 10 years ago
I want to leave a review about a guide in Sri Lanka named Marinda. booked a tour which included three days of excursions and seven days of beach holidays. the first two days with the guide we did not understand what the prices in Sri Lanka (the guide ran out of the bus first and in Sinhala immediately saying that the prices are for fruit in the market, or for renting skirts in the temple, or for lunch (which we paid ) independently) raised at least three times.
we realized that we were fooled when the lunch bill was brought with 15% VAT (although neither in the menu nor in the accounts of other tourists, we did not see), and when we approached the administrator of the institution, we just deleted from the account of 15% and our guide became very impatient) and the rest of the program he told a minimum of information and when we went to the hotel on the ocean, he did not say goodbye got out of the car and left (we talked to each other in Russian, but how much we later realized that he understood all our complaints are in his direction.
we realized that we were fooled when the lunch bill was brought with 15% VAT (although neither in the menu nor in the accounts of other tourists, we did not see), and when we approached the administrator of the institution, we just deleted from the account of 15% and our guide became very impatient) and the rest of the program he told a minimum of information and when we went to the hotel on the ocean, he did not say goodbye got out of the car and left (we talked to each other in Russian, but how much we later realized that he understood all our complaints are in his direction.
Like
You like
answered 7 years ago