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How do you deal with a travel agent? Trip completely ruined
How do you deal with a travel agent? Trip completely ruined
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Answers • 14
the problems of the Indians of the sheriff do not care, you should have taken care of this in advance
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answered 8 years ago
Throw a tantrum. Everything.
You need to write everything in the service contract before you sign and pay.
Or order it yourself through an agency that specializes in such services.
And questions are usually asked BEFORE... I hope this will be a lesson for the future.
Have a nice trip!
You need to write everything in the service contract before you sign and pay.
Or order it yourself through an agency that specializes in such services.
And questions are usually asked BEFORE... I hope this will be a lesson for the future.
Have a nice trip!
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answered 8 years ago
Reviews about travel agencies exist for that, in order to cry in them. Set up reviews with your impressions, write a note in the complaint book of this agency. Perhaps that's all.
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answered 8 years ago
the agency was in our house. that's why they turned. Mom saw and sort of understood. a couple of days before departure, I went for a dictionary and asked me to write a phrase in English on the first page - I need a wheelchair. now the travel agency denies everything, but this phrase is written by the hand of an employee and their dictionary. how to find out who is in the management of this company and who issued them a license? It was a birthday present for my mom. For many years I saved up for an abandoned house in the village, but it was not enough. And age is pressing. So I decided after the procedures in Kiev gerontology - and this is like torture - to distract her. Since we live, she has been working since the age of 13. And the injury was caused by a drug addict in broad daylight - he dragged her by the bag for 20 minutes on his back a few years ago. It's a shame that our compatriots spoiled such a long-awaited trip. And the employees of Boryspil are also good. They didn't even apologize. Maybe there is a public lawyer - I can also be useful to him. Thank you all, dear ones, for your feedback and kindness. Happy upcoming holidays everyone!
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answered 8 years ago
The license in any travel agency hangs in a conspicuous place, if it does not hang, you have the right to see it by asking the agency's employees. The license says who issues it. I don’t know about the state bodies of Ukraine, but for sure some analogue of our Rostourism.
The head of the travel agency is either a signatory in the contract, or if the contract was signed by another employee by proxy, you have the right to request this power of attorney and read the name of the director in it.
But how this information can help you, I can’t imagine, since you didn’t negotiate this service with the agency in writing.
The head of the travel agency is either a signatory in the contract, or if the contract was signed by another employee by proxy, you have the right to request this power of attorney and read the name of the director in it.
But how this information can help you, I can’t imagine, since you didn’t negotiate this service with the agency in writing.
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answered 8 years ago
I don't understand the connection between the travel agency and the wheelchair. This service is provided by the airport.
Sorry about your mom...and ruined vacation. tell me everything in detail
Sorry about your mom...and ruined vacation. tell me everything in detail
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answered 8 years ago
I had to read your post twice to understand what happened.
But it’s still not clear where there were no chairs at the airport? -then they are provided by airport services
or transfer? hotel?
Passengers usually travel with their wheelchairs and attendants
But it’s still not clear where there were no chairs at the airport? -then they are provided by airport services
or transfer? hotel?
Passengers usually travel with their wheelchairs and attendants
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answered 8 years ago
N-yes. Here, as for me, there is another question - who is more disabled - mother or daughter (mental).
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answered 8 years ago
kolyan_cat Why be rude? What are the manners?
The person faced such a problem for the first time and failed / could not explain himself to the travel agency.
Now there's nothing to be done.
The person faced such a problem for the first time and failed / could not explain himself to the travel agency.
Now there's nothing to be done.
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answered 8 years ago
kolyan_cat- I just wish you to move around in a wheelchair. I have never seen such a rude person on this forum. if you don't know how to communicate, shove your sting up your ass. and hi
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1.5
answered 8 years ago
Slav1, a girl bought a trip to Jordan for her disabled mother. The chair at the airport is ordered 72 hours in advance. The travel company did not do this, although the agent saw that one of the tourists was disabled. Both the agent and the topikstarter were blunted. But you cannot ask a travel company for not providing a service that no one ordered. All responsibility is on the one who did not stipulate the service in advance, that is, on the topikstarter.
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answered 8 years ago