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refund for unused tour
We bought a tour for three in 1.5 months to India from 24.03-04.04.13. in "1001 tour" operator "Pegasus". 19.03. we were told that her husband's visa was denied (a corner of the passport was torn off). Although they assured me that there were no problems. Okay. I don’t point out small shoals, there were a lot of them. They said they would refund 25% upon return. We returned, we call, we go. They say that we will call ourselves, do not bother. After 2 months of waiting, trying to get an answer in Moscow (official agency, we have a branch). Complete ignore. Today they answered the call that they were not going to return anything to us, Pegasus refused. What to do? Where to go? If this is important, the tour was from Moscow, they left on March 21, then they made a return train. tickets can be printed. Those. I was in shock for a day and a half, thinking what to do. I will be very grateful for the answer.
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Answers • 4
You should have had a contract in hand. with all the printed correspondence (you should have it) about the return, contact the appropriate authorities - consumer rights, the court. show them the contract, letters, printouts of calls, return of railway.
legal issues should be decided by lawyers, not by us tourists.
PS: after the refusal, I would go to the embassy myself and demand a visa ....
legal issues should be decided by lawyers, not by us tourists.
PS: after the refusal, I would go to the embassy myself and demand a visa ....
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answered 11 years ago
Thanks for the answer. I could not get to the embassy, from another city. Online legal advice recommended first a written claim to the agency, then to the court, if they do not respond. As I understand it, to a lawyer and send registered with notification. Never contacted consumer protection. It is possible without an application, for a consultation, do not tell me? Of course, there is a contract, now I will carefully read it.
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answered 11 years ago