Nutrition: food quality is generally normal, food is moderately monotonous, repeated from week to week. The quality of vegetables, however, is terrible, in salads and individually. Vegetables are unripe, stale and smelly. By the end of the meal time, individual dishes are finished. The quality of fruit leaves much to be desired. Peaches are always with barrels, melon is green. To take fruit you need to take care in advance. By the second half of lunch, they may no longer have dinner. If you miss lunch or dinner, you can order food to go (lunch box). For some reason, you need to do this at the reception until 20.00 the previous day. It is not clear why they do it so early, especially considering what they make it from. A small apple, a tiny piece of cake, 0.5 liters of water, and 2 tasteless sandwiches, with slices of sausage and cheese 1 mm thick. Cocktails in the bar are tasteless and expensive, 8-9 euros for a cocktail of vodka with a yellow liquid like orange, or yuppies.
Beach: The hotel is located on the third line from the sea, and therefore you need to go to the beach by minivan for 7 people, where 10 people are packed, and which runs on average once every half an hour according to a schedule, sometimes without a schedule. The last time he leaves the beach is at 18.45. In the morning and in the evening, a line is built up to him, many people climb out of line and you don’t have to leave right away, you have to wait for his return. Drive 5-7 minutes, walk more than half an hour. The beach is small but generally ok, sunbeds are included in the price but they are old and ragged. Umbrellas are small, so if you want to lie in the shade, you will have to move your sunbed every 15 minutes to keep up with the shade from the umbrella.
Service: In general, the attitude of the staff to the guests is no. Apparently, the staff does not quite understand what service is and how it should be in a 4 * hotel. WIFI is buggy, throwing you out of the Internet, it is impossible to use it fully. And it works only next to the reception. It is not in the room. As you use the soap and shampoos in the room are not replenished, so when they run out, you have to ask at the reception, the maids do not bother to follow this. Room cleaning for 3 points. There are cups and cutlery in the room, but the maids do not bother washing them, you have to do it yourself. In those rooms where there was no safe immediately upon check-in, after they were asked at the reception to wait for several days, our friends did not bring a safe for a week. We didn’t have a sign in our room that was hung on the door “do not disturb”, we asked for it several times and never waited, in the end we were given our friends who left their room before us. When we checked in, there was only one sheet on the bed to cover. We asked for a second one, they gave it, but the next day, when cleaning, the maids took it away again, we had to ask again and so on several times. The hotel has only one Russian channel, as opposed to a bunch of English-French-German channels. There are no complaints about the reception staff, unlike the dining room staff. The staff does not work very efficiently, and often does not have time to change finished dishes on time and set tables for all visitors on time. There were four of us and we sat down at a large round table for 7 aside, and the evening shift waitress Maria rudely demanded that we release him, because. this is a table for large companies and it had to be booked in advance (which, naturally, is not said or written anywhere). At the same time, there were no large companies, and there were plenty of free tables around. We really wanted to sit at this table, because. he stands on the sidelines and there is quieter and calmer. Therefore, we proposed, as a last resort, to seat someone with us, which she immediately did out of spite, placing two Italians with us, while the tables around were empty. And so it was not just once. When one day we decided to take cheese on a saucer to our room with us, the waitress demanded to return this saucer, and, despite our assurances that we would return it and that we did not need it, she made us transfer the cheese to a napkin. Immediately after that, Tatyana, a Russian-speaking employee of the hotel, approached us and reprimanded us in front of the other guests, saying that nothing could be taken from the dining room. And that, it turns out, we do this all the time, although in reality it was the first time.
The guest book next to the reception is full of negative reviews, although, apparently, no one from the hotel management reads it and does not draw conclusions.
The hotel is new, excellent, spacious rooms consist of an isolated bedroom with a balcony and a small living room with its own balcony, on the balcony there is a table and two chairs for relaxing. There is a refrigerator, TV, DVD, sofa, coffee table in the living room. Wi-Fi is free, perfect connection right in the room. There are rooms with their own mini-pool, sunbeds. The hotel has a large swimming pool, clean + sunbeds. For children, a club near a fairly large children's pool + a large set of inflatable toys. There is a bar, next to the bar there is a billiard table, two more tables for board games. Entertainment events are held 2-3 times a week: a Greek evening with a humorous master class on Mondays, karaoke on Saturdays + another theme evening.
Restaurant. Some time ago they changed the chef. Now in the restaurant the food is very tasty and satisfying. The breakfast menu is typical for hotels of this level. Very tasty, varied hot pastries. Delicious lunches, somewhat more modest than dinners. Dinners: 2-3 types of hot dishes + 6-7 types of side dishes (fries, stew, spaghetti, rice, beans, stewed vegetables, there were also mushrooms in sauce). For a snack, we liked to take cheeses: Roquefort, Feta, Emmental. You won't be hungry, the main thing is that everything is very tasty. The restaurant is very nice, because sitting on a cozy open area under an umbrella from the sun, you can admire the mountain slopes with a green olive grove and a visible sea surface, or just admire the crystal-clear shine of the pool surface. There is a small promenade from the restaurant to the center of the hotel, where around a small artificial waterfall there are the most beautiful flower clubs and a stone bench. The hotel is quiet, clean, the whole area is in flowers.
Beach!! ! On the first day of our stay, we asked tourists from Germany how to get to the beach and they did not understand which one. The fact is that Europeans rent a car (240 euros per week for rent at a hotel) and travel all over Crete and all the beaches. The hotel's beach is 1 km 200 m and it is problematic to get there on foot along a rather actively functioning highway. German tourists kindly took us to the hotel's beach, which is called Corali beach. We didn’t take the right, because we were tied to the beach bus from 10.00 to 19.15 every hour, it delivers tourists. The beach line is about 1 km, but it belongs to the hotels, respectively, located along the coast. You can swim everywhere, regardless of belonging to the hotel. Our part of Corali beach is quite clean, the entrance is sandy, small pebbles, further along the beach there are large stones and a solid stone plateau. swimming.
The hotel is good to retire from the hustle and bustle of couples in love, family.
A family from Russia rested with us, so they went by bus to various beaches of Rethymnon and they liked it no less than Europeans by car. Ticket price 1 euro, 16 cents one way.
I would like to express my deep gratitude to the management and each employee of Rimondi Grand Resort & SPA 4 * + for the friendly atmosphere, sensitive, attentive attitude to each tourist.