Unpleasant experience Unpleasant experience

Imagine: the transfer bus full of people waiting only for you after holidays, risking being late for the airport due to receptionist’s fault. You have already paid all the hotel fees, but the receptionists (at the check-in desk) refuse to let you go and order to bring the receipt because they cannot find the necessary info. What a nightmare! And it happened to us, but let’s start from the beginning. We have been to Messonghi Beach Hotel from 23 May to 30 May. A family of three (two adults and one infant). To begin with, we had bought a ‘Superior Garden View’ room, but on the first day of our stay at the hotel the receptionist (lady with long dark straight hair) put us on ‘Sea View’ room on the 4th floor. The gates in balcony had scary huge spaces and a two year old like ours could easily go through it and fall down, that’s why on the same day in the evening I went to ask for a room, which could be suitable for a baby and meet safety requirements. On the next day, after many times of waiting in the queue (the receptionists would ask us to come a few hours later to see “what they can do”) we finally got the appropriate room in the bungalow. We thanked the staff and started enjoying our vacation. Unfortunately, that was not the end of our problems. On 29 May (one day before checking out) I went to pay a late check-out fee. The receptionist (a man) gave me a copy of receipt and wrote down in the hotel book that we have paid. I even asked him what we need to bring when we check-out and he said, “Only the key”. Now, on the 30 May minutes before the departure, we return the key at the reception desk (the young ladies worked in that shift, one with long dark straight hair, the other - fair long wavy hair). I ask if everything is okay so that we could go out, but they stop us with a phrase “wait wait wait, you did not pay for the late check-out”. I ensure we already paid and ask to check it in their system, but they “cannot find any information” and ask us to bring the copy of receipt. The transfer bus is waiting only for us, my husband takes the key and runs back to the room in the bungalow which is some 300 metres from the main building only to prove that we had paid (we left all the receipts in the room because they had told us we no longer needed them! ). I am at the desk with a crying baby, two big suitcases and two big bags. Nobody from the hotel staff cares and asks for help, the bus driver outside is impatiently showing us to hurry up and get on the bus. Suddenly, one of the receptionists starts giggling and “admits for making a mistake because she now finally sees that we had paid”. I then ask for her name and for the other’s, but they refuse to say their names and when I take my phone and say “I’m going ro find out it anyway”, the ladies start hiding their faces and run to hide in the room behind the desk. It is so immature! I felt as if we were in the kindegarten. Very disappointing and unprofessional. Long story short, the hotel itself is in a beautiful location, there are some good facilities, but the staff needs a lot of proper attention for what they do. First, they have to wear cards with their names, they have to be mature, helpful, friendly and professional. I hope responsible people will read this review and think about the right consequences (these two ladies worked at the reception desk on 30 May, in the afternoon). By they way, in the last minutes of our already unpleasant stay, there came a crying woman saying her baby boy fell from the balcony. I do hope he is okay.

P. S. We have been to a lot of places in Greece, we love this country, but we have never seen such bad behaviour from the people, who call themselves receptionists