Далеко не 5 звезд, максимум 3+ Far from 5 stars, maximum 3+

We rested with the whole family (2 adults + son 6 years + daughter 3 months) from May 10.2013 to May 20.2013. Everywhere it sounds that this is a 5-star hotel. DO NOT BELIEVE! 3 plus or 4 minus, but not 5 stars. I am one of those people who go on vacation even if something is wrong, so as not to spoil my vacation, I can close my eyes to the shortcomings, but it just boiled in the end. The so-called reconstruction is apparently a light cosmetic repair, because the falling off tiles in the bathroom and the battered balcony partitions were somehow clearly evident. The rooms are quite clean and tidy. Cleaning every day. Towels were changed daily. The staff is smiling and sometimes even Russian speaking. BUT the animation is "0". Already when I began to complain that my son simply had nothing to do and he sat down in the room with a tablet, the animators began to periodically flicker either on the beach or near the pools, and fortunately in recent days the child began to spend time as I wanted to - in the air with animator and other children. As for the food..... it was generally varied and tasty, BUT....the coffee machine broke down all the time, as a result of which a rather big queue lined up for the 2nd. In the vending machine with drinks, instead of apple juice, there was almost always just water. And for me, as a nursing mother, neither lemonade nor cola somehow fit... well, at least there was tea. Food not eaten they processed into other dishes. I noticed it almost immediately. So for breakfast there were sausages, and for lunch there was already a salad with the same sausages, but cut into circles. One day my husband came with a plate (he got himself some food) and we noticed that there was some kind of smell....and it turned out that one of the salads was just sour..... There were practically no fish and seafood for all the time. They were presented in the form of canned food or fillets prepared from frozen. In the end, this was the last straw, our flight was moved from morning to late evening. Check out from the hotel at 12 noon. We asked that we (since we have a 3-month-old daughter) provide a room until the evening (with an additional charge of course), to which I was told that they have 100% occupancy and cannot give us a room. And in the end, it sounded "why are there these few hours - there is air conditioning at the reception, there are sofas, there is a public toilet and a shower room, so they don't see anything terrible if we spend these few hours in the hall" (the weather was hot, so go walking with a child in the middle of the day was simply not possible). At 12 we vacated the room, put things in a storage room and my daughter even slept for 1 hour, but then she wanted to eat and I tried to find a secluded corner (which turned out to be simply unrealistic due to the new arrival of people, it was just darkness) tried to breastfeed her. But since it was very noisy and loud music was playing, the child began to get nervous and cry loudly. I tried to calm her down for half an hour, after which they abruptly found a room for us and didn’t even charge extra for it.
What else can I add - there are few sunbeds. If the hotel is full, then in order to have something to lie on, you need to leave early. the sea is shallow, you need to go for a long time so that from "knee-deep" it passes at least into "waist-high". Moreover, where the hotel beach is generally impossible to swim, there are stones and they are not visible in the water, as a result, the husband seriously injured his leg. The territory of the hotel is miserable - it is practically non-existent. There is simply nowhere to walk. Went out for a walk. There are practically no sidewalks. Cars, quads, buses drive constantly and the child had to be pulled all the time so that he would not get under the wheels. And it was not easier with a stroller, you had to drive straight along the roadway. In general, this is the main thing. There were many more different BUT...... but I think the above is more than enough.