• traveled 3 years ago
We booked this “wonderful” place for a day with a late check-out IN ADVANCE and made an advance payment. By the way, people, so that you understand their usual check-out at 10 am, and their late check-out at 12 noon. This is for you to understand. Apparently, this organization is not familiar with the concept of the hotel business, where the usual check-out is 12, and the late check-out is 14.
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We booked this “wonderful” place for a day with a late check-out IN ADVANCE and made an advance payment.
By the way, people, so that you understand their usual check-out at 10 am, and their late check-out at 12 noon. This is for you to understand. Apparently, this organization is not familiar with the concept of the hotel business, where the usual check-out is 12, and the late check-out is 14. Oh well.
In short, in the end we were stupidly thrown! They called a few days in advance and said, either extend for another day, or we will return the money. We said that we had booked everything in advance and that we and the child could not and did not want to extend.
We did not set anyone up and fulfilled our financial obligations to this organization, and they decided to either spin us for more money (for an additional day), or merge. Why the hell do you take an advance payment and merge?
Outcome. If you want to spoil your trip and mini vacation, then you are definitely here. Well, judging by the reviews, we are not the only ones who got into this situation.
I want you to go bankrupt! Have a good day!
By the way, people, so that you understand their usual check-out at 10 am, and their late check-out at 12 noon. This is for you to understand. Apparently, this organization is not familiar with the concept of the hotel business, where the usual check-out is 12, and the late check-out is 14. Oh well.
In short, in the end we were stupidly thrown! They called a few days in advance and said, either extend for another day, or we will return the money. We said that we had booked everything in advance and that we and the child could not and did not want to extend.
We did not set anyone up and fulfilled our financial obligations to this organization, and they decided to either spin us for more money (for an additional day), or merge. Why the hell do you take an advance payment and merge?
Outcome. If you want to spoil your trip and mini vacation, then you are definitely here. Well, judging by the reviews, we are not the only ones who got into this situation.
I want you to go bankrupt! Have a good day!
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• traveled 4 years ago
We lived in a separate "elite" villa (cottage) with a private pool. In general, the idea is good, but there are a lot of flaws that reduce comfort. 1. The territory of the cottage. There should be some kind of canopy here, a small beach umbrella is clearly not enough to create shade in the heat for all vacationers, and it’s uncomfortable to sit at a table without a canopy.
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We lived in a separate "elite" villa (cottage) with a private pool. In general, the idea is good, but there are a lot of flaws that reduce comfort.
1. The territory of the cottage. There should be some kind of canopy here, a small beach umbrella is clearly not enough to create shade in the heat for all vacationers, and it’s uncomfortable to sit at a table without a canopy. There should also be some kind of tap or mini-shower, both for hygiene reasons to the pool, and in order not to drag sand and other things inside the cottage. The pit by the pool needs to be closed more securely, the child's leg fell into the gap to the knee, and the deck chair falls into the same place. The brazier is already barely alive, the height of the coals is not adjustable... There should be light on the territory, it is uncomfortable in the evening, and a socket is also desirable.
2. First floor. A person with a height above 180 cm constantly clings to the lamps in the hall, they need to be raised, especially some in the aisle. What's the point of a TV that hangs above the sofa, should you watch it while standing? ) Blinds are definitely needed on the windows, the light is good, but the heat and the sun heats up half of the hall, especially the black leather sofa and table. The proposed dishes partially do not fit the induction cooker, there is a separate electric stove, but if you take it out, there is no space left in the kitchen. Some kind of closet is needed, on the first floor there is absolutely nowhere to put things, only on the floor. The bathroom - a curtain for the bathroom, so as not to spill water and fasteners for a shower head on the wall should have been! Hooks are also missing for some reason!? ? Lots of towels but nowhere to hang them! There is a hair dryer, but no sockets)). It is impossible to ventilate the bathroom, the window does not open, and there is no forced ventilation. Some kind of dust is pouring from the towels (gray), the quality is low...
3. Second floor. The corridor is the third room and another room without any ventilation, how could it be built like that! ? The passage in the room with separate beds is too narrow, except to jump over the bed. There should be a hanger at least somewhere, at least one per floor. Air conditioning in a room with a large bed should be above the bed, and not opposite, otherwise it blows right at you. Soundproofing is a separate issue throughout the cottage, when someone walks up the stairs the whole cottage is already awake) and the quality of the floor, that you step on the floor in one room and the bed twitches in another)) In general, of course, it is very difficult to move quietly around the cottage, everything specifically creaks .
1. The territory of the cottage. There should be some kind of canopy here, a small beach umbrella is clearly not enough to create shade in the heat for all vacationers, and it’s uncomfortable to sit at a table without a canopy. There should also be some kind of tap or mini-shower, both for hygiene reasons to the pool, and in order not to drag sand and other things inside the cottage. The pit by the pool needs to be closed more securely, the child's leg fell into the gap to the knee, and the deck chair falls into the same place. The brazier is already barely alive, the height of the coals is not adjustable... There should be light on the territory, it is uncomfortable in the evening, and a socket is also desirable.
2. First floor. A person with a height above 180 cm constantly clings to the lamps in the hall, they need to be raised, especially some in the aisle. What's the point of a TV that hangs above the sofa, should you watch it while standing? ) Blinds are definitely needed on the windows, the light is good, but the heat and the sun heats up half of the hall, especially the black leather sofa and table. The proposed dishes partially do not fit the induction cooker, there is a separate electric stove, but if you take it out, there is no space left in the kitchen. Some kind of closet is needed, on the first floor there is absolutely nowhere to put things, only on the floor. The bathroom - a curtain for the bathroom, so as not to spill water and fasteners for a shower head on the wall should have been! Hooks are also missing for some reason!? ? Lots of towels but nowhere to hang them! There is a hair dryer, but no sockets)). It is impossible to ventilate the bathroom, the window does not open, and there is no forced ventilation. Some kind of dust is pouring from the towels (gray), the quality is low...
3. Second floor. The corridor is the third room and another room without any ventilation, how could it be built like that! ? The passage in the room with separate beds is too narrow, except to jump over the bed. There should be a hanger at least somewhere, at least one per floor. Air conditioning in a room with a large bed should be above the bed, and not opposite, otherwise it blows right at you. Soundproofing is a separate issue throughout the cottage, when someone walks up the stairs the whole cottage is already awake) and the quality of the floor, that you step on the floor in one room and the bed twitches in another)) In general, of course, it is very difficult to move quietly around the cottage, everything specifically creaks .
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• 5
Upon arrival, they are added to a personal chat, where you can write all your wishes. She asked for 2 days to give us more towels, as there were not enough of them in the room. Didn't interrogate. Ordered breakfast, silence in response. An hour later she asked if the order was made and wait for it? They apologized, but did not explain and did not warn why not.
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Upon arrival, they are added to a personal chat, where you can write all your wishes. She asked for 2 days to give us more towels, as there were not enough of them in the room. Didn't interrogate. Ordered breakfast, silence in response. An hour later she asked if the order was made and wait for it? They apologized, but did not explain and did not warn why not. But they didn’t forget to remind early in the morning about eviction before 10.00)
The deluxe cottage does not match the photo. Very small bedroom. It is difficult to pass between the bed and the wall. A large corridor - an aquarium, without curtains, where the sun shines all day and is very hot.
Unfinished piece of tile in the bathroom. Cheap towels with lint coming out. It is disgusting to wipe yourself off, the whole body and clothes are then in this. Alien hair on the sink. Zero soundproofing. Lack of normal access to the territory and lack of parking spaces. Be prepared to park under the fence in the bushes.
Upon returning home, it turned out that the hotel had canceled my reservation. Under the pretext that I allegedly did not come to them. As explained by booking (I made a reservation through their website), this is so that my bad review is not published and not to pay%. They even managed to forge a receipt that they kind of returned my prepayment to me, trying to prove that I was not with them. FRAUDERS! I don't recommend anyone to deal with them!
The deluxe cottage does not match the photo. Very small bedroom. It is difficult to pass between the bed and the wall. A large corridor - an aquarium, without curtains, where the sun shines all day and is very hot.
Unfinished piece of tile in the bathroom. Cheap towels with lint coming out. It is disgusting to wipe yourself off, the whole body and clothes are then in this. Alien hair on the sink. Zero soundproofing. Lack of normal access to the territory and lack of parking spaces. Be prepared to park under the fence in the bushes.
Upon returning home, it turned out that the hotel had canceled my reservation. Under the pretext that I allegedly did not come to them. As explained by booking (I made a reservation through their website), this is so that my bad review is not published and not to pay%. They even managed to forge a receipt that they kind of returned my prepayment to me, trying to prove that I was not with them. FRAUDERS! I don't recommend anyone to deal with them!
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Extremely dissatisfied with the booking! We booked a superior standard 3 weeks in advance and prepaid. Upon arrival, it turned out that the reservation had not gone through. All cottages of our category are occupied. We waited two hours for at least some cottage to be vacated. Settled in the standard. I also had to move from one cottage to another, absolutely the same.
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Extremely dissatisfied with the booking!
We booked a superior standard 3 weeks in advance and prepaid. Upon arrival, it turned out that the reservation had not gone through. All cottages of our category are occupied. We waited two hours for at least some cottage to be vacated. Settled in the standard. I also had to move from one cottage to another, absolutely the same.
The renovation is fresh and very nice, it is a pity that when booking a vacation in advance and making an advance payment, the staff make mistakes and can spoil your impressions of the trip.
We booked a superior standard 3 weeks in advance and prepaid. Upon arrival, it turned out that the reservation had not gone through. All cottages of our category are occupied. We waited two hours for at least some cottage to be vacated. Settled in the standard. I also had to move from one cottage to another, absolutely the same.
The renovation is fresh and very nice, it is a pity that when booking a vacation in advance and making an advance payment, the staff make mistakes and can spoil your impressions of the trip.
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