There are turnkey safes in the rooms, on the 4th day they found that there was no telephone in the safe. The staff declined responsibility, the rest of the vacation days, connecting the tour operator in Kyiv and Turkey, tried to resolve the issue. In the end, she insisted on her own at the reception to call the gendarmerie. I draw your attention: the reception may say that they cannot call the gendarmes - this is not true, they are obliged, I insisted and the gendarmes arrived 15 minutes after the call. When the head of the tour operator in Turkey arrived, they drew up a report on the loss of the phone. I want to warn you right away, the gendarmerie communicates only in Turkish, so the support of the guide in communication is necessary. By the way, there was a feeling that thefts, as a rule, happen to Russians, Ukrainians; the reason is that they do not know their rights, as a rule, they put up with the situation. I suppose if such a situation happened to a German, the issue would be resolved within a day maximum - they know their rights, they quickly connect both the gendarmerie and the embassy. To avoid a negative experience, be vigilant and plan all safety measures in advance when planning a holiday at this hotel.
In general about the hotel: family, calm, tasty. Vacationers: 50% - Germans, 20% - Russians, 15% - Ukrainians, 15% - Serbs, Poles. Animation monotonous, but very friendly, worked max until 23:00. Food - every day fresh poultry, fish, vegetables, salads, side dishes (vermicelli, potatoes, rice, stewed vegetables), sweets, fruits. The pool is clean, there are slides that work on time. A private beach is a 20-minute walk with children, at the same time the bus runs on schedule. The beach without being tied to the hotel is a 7-minute walk (that is, part of the beach area that belongs to another hotel): without a sun lounger and umbrella for free (you can throw a bed near the sea), and if with a sun lounger and umbrella, then you need to buy something and relax all day (for example, water for $ 1 or ice cream - very tasty).
Tourists from the CIS are accommodated on other floors, separate from another world (perhaps this is a signal for the maid-cleaning may be superficial) In the rooms on the floor-CARPET, which is NOT vacuumed (it is possible to save money, but there is a window dressing with towel roses), you have to breathe dust!! ! (Asthmatics take note)
To the beach - go decently (but along the promenade! ) Beach (fixed or rented, behind the hotel) - is a miniature patch, cigarette butts in places - Present, faucets even for washing feet - are not provided. Hotel towels - can be used Only in the room!
P. S. 04/26/2019 - in the hotel... There was a fire (hammam burned down and all SPA procedures are temporarily suspended. ) differently, depending on the distance from the source of ignition...
The hotel as a whole is functioning, everyone has a pleasant stay...
The arrival was early in the morning, we thought to take a walk until lunch and then check in, but we were offered to have breakfast even before the opening of the restaurant. We drank coffee, went for a walk to the sea, returned for breakfast, and soon we were settled, much earlier than expected))) A beautiful room overlooking the pool and the hotel courtyard, and mountains are visible in the distance!! ! Super!
The staff is very friendly, mostly young men - all friendly and nice! They speak Turkish, German, English and some Russian! Smarties!!!
The territory of the hotel is huge - two pools with a slide, three bars, a chic lobby where Wi-Fi is very good (I didn’t catch it in the room - but tell me why do you need it? ))) Cleaning every day, change of towels - on request, the room is clean, well-groomed, all at the highest level.
The food is quite normal, tasty and quite varied, although without frills, there were few fish, but everything else was in abundance, olives, vegetables and fruits, and the most delicious is real strong hot Turkish tea)))
It’s very close to the sea, a bus carries it to its beach, but it doesn’t take long to go there either - about 15 minutes if not in a hurry. The beaches are sandy in Side, and the ancient part of the city deserves special attention - it's very beautiful there!
Bottom line: we are delighted, the hotel is beautiful!