• traveled 6 years ago
We arrived at the festival. Very satisfied. Pros: excellent buffet, fresh food and plenty of fruits, friendly staff. I especially liked that the food was prepared especially for children. The sports fields and pool are excellent. The children really enjoyed it. We will return there with pleasure. The organization of the festival was at a very high level.
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We arrived at the festival. Very satisfied.
Pros: excellent buffet, fresh food and plenty of fruits, friendly staff. I especially liked that the food was prepared especially for children. The sports fields and pool are excellent. The children really enjoyed it. We will return there with pleasure.
The organization of the festival was at a very high level.
Cons: Some rooms need refurbishment, but they are clean and tidy.
Pros: excellent buffet, fresh food and plenty of fruits, friendly staff. I especially liked that the food was prepared especially for children. The sports fields and pool are excellent. The children really enjoyed it. We will return there with pleasure.
The organization of the festival was at a very high level.
Cons: Some rooms need refurbishment, but they are clean and tidy.
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We stayed at the hotel in 2017. Terrible setting. Dirty around the hotel, the food is monotonous every day. noise after 24.00. Don't ruin your vacation, it's awful.
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We stayed at the hotel in 2017. Terrible setting. Dirty around the hotel, the food is monotonous every day. noise after 24.00. Don't ruin your vacation, it's awful.
Review from — vOtpusk.ru
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• 1
Terrible, there are simply no words. We came to the children's dance festival. I haven't seen this yet. This camp has not seen repairs for 20 years. There is air conditioning, but, attention !!!! You can use it for 10 euros. The remote control costs so much)))) It's scary to go into the bathroom. Shower - rusty pipe from the ceiling.
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Terrible, there are simply no words. We came to the children's dance festival. I haven't seen this yet. This camp has not seen repairs for 20 years. There is air conditioning, but, attention !!!! You can use it for 10 euros. The remote control costs so much)))) It's scary to go into the bathroom. Shower - rusty pipe from the ceiling. The furniture is twenty years old. The walls are painted white. The dining room is a separate issue. Soup is something. I would only eat side dishes. And that with caution. To be fair, the pool is big and clean. I did not find the second with mineral. As I understand it, this is a beach on the sea, to which it takes about 20 minutes, or even half an hour. Back up, of course. I AM ASHALED THAT I BROUGHT MY CHILD TO THIS HOTEL. ESPECIALLY FOR SUCH MONEY. We rested separately, near the sea and cheaper. The children were taken to be fed. And at the same time, the staff is aggressive and does not go to the meeting. In response to our complaints, the police were called. I understand that they have worked out the scheme. Best defense is attack.
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• 11
• traveled 7 years ago
Do not send your children to the DMC Albatros Geologist!!! ! Never!! ! Even if you get paid for it! This is a disgusting place!!!! We came here with my daughter and her team to the Slavic Crown festival, an international type. We went to Bulgaria, the one in the European Union, but ended up in a scoop... or worse.
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Do not send your children to the DMC Albatros Geologist!!! ! Never!! ! Even if you get paid for it! This is a disgusting place!!!!
We came here with my daughter and her team to the Slavic Crown festival, an international type. We went to Bulgaria, the one in the European Union, but ended up in a scoop... or worse.
In fact:
To the paid beach, 25-30 minutes walk down the hill, quite steep (then climb it up). Groups of children without parents are sent to the DMC Albatros beach, which is located at the end of the beach an hour's walk from the camp.
The building was built in Soviet times and has not been renovated since.
Elevators are like in hospitals. The door must be opened and closed by yourself. I did not have time to open - I went further. The right elevator sometimes stopped between floors. Therefore, we walked with the child.
Rooms. Made cosmetic repairs on the 2nd floor, where the camp administration lives. Our number is normal (still the same scoop). Carpet torn off. Sockets hang on wires. The beds and all the furniture are 30 years old. The door to the balcony does not close. There is no lattice on the balcony itself (in the evenings, some boys walked along the balconies to visit each other). The bathroom is located at the entrance to the room in a closet with an area of .1 sq. m. It has a toilet, a washbasin, a faucet with a hose sticking out of the wall and a hole in the floor (this is the shower drain). The tap water is terribly smelly with a strong smell of hydrogen sulfide. The drain doesn't work well. Room cleaning is almost non-existent. Cleaners take out the garbage from the room, put a roll of toilet paper and make noise with a vacuum cleaner, while all the sand and dirt remain on the carpet. Bedding and towels for 10 days never changed.
The staff is perfect for this place. The director is a boor, he threatens to call the police for any remarks. His girlfriend Natasha is a hotel manager (part-time she works at the reception and in the kitchen, she also sits on the jury of the festival), a rude woman and a rare creature. Her standard line is: “We didn't invite you here. Out the gate. Move out. " The chef cooks badly. The doctor is just for show that he is. The rest of the workers are students who do not know anything and generally did not give them a word.
More about the dining room and food (if you can call it that).
To get into the dining room, residents need to stand in line for about 30 minutes (small children often fell asleep on sofas at the entrance).
Dirty dishes in the dining room, napkins are often missing, 2 sets of salt and pepper for everyone. No one cleans the tables and they are not wiped. You can’t take out water in your bottles, and this is a children’s camp and you can get drinking water only during the canteen.
The food is 90% inedible. Most of them are semi-finished products. There is no meat in sausages and nuggets. And if your body still requires protein foods, then you can try chicken in fly gravy and a salad with worms! Milk is served dry, diluted with a large amount of water. Mashed potatoes are the same as milk (soluble like mivina). Margarine is served instead of butter. Bread with mold. Porridge and vermicelli are most often sour and weathered. In addition to water, there are 3 more types of drinks: apple, cherry and orange yuppies. Of the edible here, only vegetables (tomatoes, cucumbers) and fruits (peaches, oranges, apples).
We came here with my daughter and her team to the Slavic Crown festival, an international type. We went to Bulgaria, the one in the European Union, but ended up in a scoop... or worse.
In fact:
To the paid beach, 25-30 minutes walk down the hill, quite steep (then climb it up). Groups of children without parents are sent to the DMC Albatros beach, which is located at the end of the beach an hour's walk from the camp.
The building was built in Soviet times and has not been renovated since.
Elevators are like in hospitals. The door must be opened and closed by yourself. I did not have time to open - I went further. The right elevator sometimes stopped between floors. Therefore, we walked with the child.
Rooms. Made cosmetic repairs on the 2nd floor, where the camp administration lives. Our number is normal (still the same scoop). Carpet torn off. Sockets hang on wires. The beds and all the furniture are 30 years old. The door to the balcony does not close. There is no lattice on the balcony itself (in the evenings, some boys walked along the balconies to visit each other). The bathroom is located at the entrance to the room in a closet with an area of .1 sq. m. It has a toilet, a washbasin, a faucet with a hose sticking out of the wall and a hole in the floor (this is the shower drain). The tap water is terribly smelly with a strong smell of hydrogen sulfide. The drain doesn't work well. Room cleaning is almost non-existent. Cleaners take out the garbage from the room, put a roll of toilet paper and make noise with a vacuum cleaner, while all the sand and dirt remain on the carpet. Bedding and towels for 10 days never changed.
The staff is perfect for this place. The director is a boor, he threatens to call the police for any remarks. His girlfriend Natasha is a hotel manager (part-time she works at the reception and in the kitchen, she also sits on the jury of the festival), a rude woman and a rare creature. Her standard line is: “We didn't invite you here. Out the gate. Move out. " The chef cooks badly. The doctor is just for show that he is. The rest of the workers are students who do not know anything and generally did not give them a word.
More about the dining room and food (if you can call it that).
To get into the dining room, residents need to stand in line for about 30 minutes (small children often fell asleep on sofas at the entrance).
Dirty dishes in the dining room, napkins are often missing, 2 sets of salt and pepper for everyone. No one cleans the tables and they are not wiped. You can’t take out water in your bottles, and this is a children’s camp and you can get drinking water only during the canteen.
The food is 90% inedible. Most of them are semi-finished products. There is no meat in sausages and nuggets. And if your body still requires protein foods, then you can try chicken in fly gravy and a salad with worms! Milk is served dry, diluted with a large amount of water. Mashed potatoes are the same as milk (soluble like mivina). Margarine is served instead of butter. Bread with mold. Porridge and vermicelli are most often sour and weathered. In addition to water, there are 3 more types of drinks: apple, cherry and orange yuppies. Of the edible here, only vegetables (tomatoes, cucumbers) and fruits (peaches, oranges, apples).
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We were with children at the festival #SlavyanskyVenets, lived in Geologist Albatros. Well, how they lived, rather survived. It is difficult to call this event #SlavicCrown Festival, especially international. Such a cabal. They put up their teams, awarded themselves the Grand Prix. This sabbath takes place at the base of the Albatross-Geologist camp, which would not hurt to close due to complete unsanitary conditions, sour and unsuitable food.
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We were with children at the festival #SlavyanskyVenets, lived in Geologist Albatros. Well, how they lived, rather survived.
It is difficult to call this event #SlavicCrown Festival, especially international. Such a cabal. They put up their teams, awarded themselves the Grand Prix. This sabbath takes place at the base of the Albatross-Geologist camp, which would not hurt to close due to complete unsanitary conditions, sour and unsuitable food. The administrator of this almshouse Natasha is a boorish woman, by the way, she is also on the jury of the festival. She simply condemned all the teams that were not happy with sour food, poisoning, devastation in the rooms and unsanitary conditions. And she said it openly the day before the festival: your children will be sued. So what? She is at the reception, she washes the toilet, distributes cutlets and judges on the jury. In a word, pro. Although it is loudly said, just the main organizer of the festival, he is also the director of the Geologist and her lover. Therefore, I do not recommend going to this event. For your money, you will get on your nerves, with a call to the police and threats to put you in jail for 2 years.
Nutrition. In terms of nutrition, a complete finish. For breakfast, children are offered to eat raw oatmeal, which is served with ice-cold milk (in a thermos). Although this is not milk, but dry diluted with water. For lunch, they offer soup, or rather water, painted over with tomato paste, in which lentils / peas / pasta / rice float. Alternate. It is impossible to eat this substance. For the second, if you're lucky, take the meat, and if you're very lucky, it will be fresh. Yes, in the geologist they like to serve yesterday's and the day before yesterday's food, which stinks of sourness. And of course pasta, weather-beaten, withered and not salty. There is a problem with salt in the Geologist, 2 small salt shakers for the entire canteen (this is not a restaurant). Also keep in mind that 10 people are allowed into the canteen, and the remaining 600 stand under the door. And for me, as a mother, an important point: in an institution that is positioned as a children's camp, there is no drinking water in the public domain. Only during breakfast/lunch/dinner.
And children were regularly poisoned. In one day, the ambulance came 6 times!
Rooms. Some of the rooms have been refurbished, but there are very few of them. All other crap, greasy numbers ala scoop-style. The special atmosphere of any room is created by the bathroom, or rather the aroma from it. The water in the Geologist stinks of hydrogen sulfide, so much so that it interrupts all the natural smells of the bathroom : )
Staff. Here you can write a lot. But the phrase "the customer is always right" was interpreted here as follows: "We didn't invite you here, something doesn't suit you? The door is there. Are you still here? We're calling the police! " Be prepared to remain silent if you don’t like something, or communicate with the police if you have complaints. And if you are tired of the administration, then there will be false complaints from supposedly vacationers for which you can be evicted without compensation.
Like this. And if you still managed to go there, here is the consumer protection phone number 052603778 in St. Helena
It is difficult to call this event #SlavicCrown Festival, especially international. Such a cabal. They put up their teams, awarded themselves the Grand Prix. This sabbath takes place at the base of the Albatross-Geologist camp, which would not hurt to close due to complete unsanitary conditions, sour and unsuitable food. The administrator of this almshouse Natasha is a boorish woman, by the way, she is also on the jury of the festival. She simply condemned all the teams that were not happy with sour food, poisoning, devastation in the rooms and unsanitary conditions. And she said it openly the day before the festival: your children will be sued. So what? She is at the reception, she washes the toilet, distributes cutlets and judges on the jury. In a word, pro. Although it is loudly said, just the main organizer of the festival, he is also the director of the Geologist and her lover. Therefore, I do not recommend going to this event. For your money, you will get on your nerves, with a call to the police and threats to put you in jail for 2 years.
Nutrition. In terms of nutrition, a complete finish. For breakfast, children are offered to eat raw oatmeal, which is served with ice-cold milk (in a thermos). Although this is not milk, but dry diluted with water. For lunch, they offer soup, or rather water, painted over with tomato paste, in which lentils / peas / pasta / rice float. Alternate. It is impossible to eat this substance. For the second, if you're lucky, take the meat, and if you're very lucky, it will be fresh. Yes, in the geologist they like to serve yesterday's and the day before yesterday's food, which stinks of sourness. And of course pasta, weather-beaten, withered and not salty. There is a problem with salt in the Geologist, 2 small salt shakers for the entire canteen (this is not a restaurant). Also keep in mind that 10 people are allowed into the canteen, and the remaining 600 stand under the door. And for me, as a mother, an important point: in an institution that is positioned as a children's camp, there is no drinking water in the public domain. Only during breakfast/lunch/dinner.
And children were regularly poisoned. In one day, the ambulance came 6 times!
Rooms. Some of the rooms have been refurbished, but there are very few of them. All other crap, greasy numbers ala scoop-style. The special atmosphere of any room is created by the bathroom, or rather the aroma from it. The water in the Geologist stinks of hydrogen sulfide, so much so that it interrupts all the natural smells of the bathroom : )
Staff. Here you can write a lot. But the phrase "the customer is always right" was interpreted here as follows: "We didn't invite you here, something doesn't suit you? The door is there. Are you still here? We're calling the police! " Be prepared to remain silent if you don’t like something, or communicate with the police if you have complaints. And if you are tired of the administration, then there will be false complaints from supposedly vacationers for which you can be evicted without compensation.
Like this. And if you still managed to go there, here is the consumer protection phone number 052603778 in St. Helena
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• 9
Dear Parents and Coaches! Never, for any money in the world, take your children to this horror. 9 days of staying there turned out to be torture. the staff is selected with a bang (especially the kitchen): everyone is rude, they snap at comments. promised 5 meals a day, but in fact it's all just chatter. there is no second breakfast in principle, at noon they give a piece of cake and water.
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Dear Parents and Coaches! Never, for any money in the world, take your children to this horror. 9 days of staying there turned out to be torture. the staff is selected with a bang (especially the kitchen): everyone is rude, they snap at comments. promised 5 meals a day, but in fact it's all just chatter. there is no second breakfast in principle, at noon they give a piece of cake and water. nothing can be taken out of the dining room. the children could not even get water into their bottles, they also did not let them take out the fruit. to get into the dining room you need to stand in line for 40-50 minutes. the plates were often dirty, they were given to the staff so that they would go to wash, to which the staff began to be rude. On June 27, a worm was found in the salad. the first week they gave bread in which there was mold, the rice was the same. it is not surprising that the ambulance from this madhouse does not have time to leave. children are given Yuppies to drink (under the guise of juice). the children got drunk - sprinkled their faces. you make comments - the answer is rudeness and immediately call the police and threaten that they will be evicted with the children to the street (the group was 36 children, so you yourself understand that you didn’t really want to stay on the street). The rooms are not cleaned, only garbage is taken out. there is no shower: a hose sticks out of the wall, from which water flows with the smell of hydrogen sulfide and all this flows down the drain on the floor. Towels and sheets were never changed. There is nothing for children to eat for breakfast. instead of milk, they give a thermos in which milk powder is diluted with water.
and they steal from the rooms. cleaning ladies open the door to the balcony during cleaning and leave. and those who need then just climb into the room.
take care of yourself and your children! NEVER visit this horror. as the locals said, Albatross is just money laundering. they inhabit children who will not quarrel with adults and endure everything.
and they steal from the rooms. cleaning ladies open the door to the balcony during cleaning and leave. and those who need then just climb into the room.
take care of yourself and your children! NEVER visit this horror. as the locals said, Albatross is just money laundering. they inhabit children who will not quarrel with adults and endure everything.
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• 9
• traveled 8 years ago
As a swimming coach, I brought the guys to the Geologist camp in Bulgaria. I want to express my deep gratitude to you for the excellent organization of the ticket to the Geologist sports camp! Pros: excellent buffet, fresh food and an abundance of fruits, excellent staff, director Natalie in Geologist is a very nice woman, there were some activities for children, animators are wonderful, a first-aid post works around the clock on site.
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As a swimming coach, I brought the guys to the Geologist camp in Bulgaria.
I want to express my deep gratitude to you for the excellent organization of the ticket to the Geologist sports camp!
Pros: excellent buffet, fresh food and an abundance of fruits, excellent staff, director Natalie in Geologist is a very nice woman, there were some activities for children, animators are wonderful, a first-aid post works around the clock on site. Most of the children who visited the camp have an unforgettable experience for a long time.
Sports grounds, a swimming pool with a lifeguard, it is already said that everything is at a high level and they comply with safety regulations. We were taken on excursions, we went to the pool in Varna by transfer without payment, although we rented a pool far from the camp. And they treated us very friendly.
Cons: We booked late, we got rooms from Soviet times. They need refurbishment, however, the room was all clean and tidy. Mugs in the dining room are plastic. Walked 10 minutes to the sea, there are municipal beaches. In general, not bad.
I want to express my deep gratitude to you for the excellent organization of the ticket to the Geologist sports camp!
Pros: excellent buffet, fresh food and an abundance of fruits, excellent staff, director Natalie in Geologist is a very nice woman, there were some activities for children, animators are wonderful, a first-aid post works around the clock on site. Most of the children who visited the camp have an unforgettable experience for a long time.
Sports grounds, a swimming pool with a lifeguard, it is already said that everything is at a high level and they comply with safety regulations. We were taken on excursions, we went to the pool in Varna by transfer without payment, although we rented a pool far from the camp. And they treated us very friendly.
Cons: We booked late, we got rooms from Soviet times. They need refurbishment, however, the room was all clean and tidy. Mugs in the dining room are plastic. Walked 10 minutes to the sea, there are municipal beaches. In general, not bad.
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• 4
The hotel is located 15 minutes walk from the sea, on a hill. There is free wi-fi (in the lobby), swimming pool (shallow). The breakfasts seemed pretty good to me. The staff is friendly, many speak Russian. Since June of this year, free sunbeds and umbrellas for hotel guests have appeared on the beach. Some of the rooms in the hotel have not been renovated for a very long time (I think it was in such rooms that the authors of negative reviews lived).
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The hotel is located 15 minutes walk from the sea, on a hill. There is free wi-fi (in the lobby), swimming pool (shallow). The breakfasts seemed pretty good to me. The staff is friendly, many speak Russian. Since June of this year, free sunbeds and umbrellas for hotel guests have appeared on the beach.
Some of the rooms in the hotel have not been renovated for a very long time (I think it was in such rooms that the authors of negative reviews lived). At first they settled me in this one, but at my request they changed the room. The rooms, as stated in the description, have a balcony, air conditioning, refrigerator and TV. No hair dryer. On the upper floors, sometimes there is not enough water pressure, but this happens infrequently and, in my opinion, is not critical.
The hotel accepts large groups of children. So it's not always quiet
If you want to relax VERY budget and in acceptable conditions, and also not afraid of the daily promenade to the sea and back, I recommend it.
Some of the rooms in the hotel have not been renovated for a very long time (I think it was in such rooms that the authors of negative reviews lived). At first they settled me in this one, but at my request they changed the room. The rooms, as stated in the description, have a balcony, air conditioning, refrigerator and TV. No hair dryer. On the upper floors, sometimes there is not enough water pressure, but this happens infrequently and, in my opinion, is not critical.
The hotel accepts large groups of children. So it's not always quiet
If you want to relax VERY budget and in acceptable conditions, and also not afraid of the daily promenade to the sea and back, I recommend it.
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DMC Albatros Geologist is represented by TURAL at tourist exhibitions in Russia, Ukraine, Belarus, Serbia, etc. All our partners (as well as on the TURAL website) have been sent a correct description of the hotel and the surrounding area. Over the past 4 years, in the DMC Albatros, located in the hotel Geologist, St.
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DMC Albatros Geologist is represented by TURAL at tourist exhibitions in Russia, Ukraine, Belarus, Serbia, etc. All our partners (as well as on the TURAL website) have been sent a correct description of the hotel and the surrounding area. Over the past 4 years, in the DMC Albatros, located in the hotel Geologist, St. St. Constantine and Elena, there were no complaints. On the contrary, many companies from Russia, Moldova, Belarus, Ukraine, etc. return to us every year, not only to the camp, but also as participants in festivals, as well as as individual tourists. Our guests have repeatedly expressed their good opinion about the camp, about the festivals held by TURAL, as well as about the hotel's cuisine. The food at the hotel is ALWAYS fresh, fresh fruits, vegetables and other products are ordered every day. Water, not only in the pools, but throughout the hotel is mineral, from hot springs. All our partners note the friendliness and courtesy of the staff. Yes, the hotel has rooms that have not been renovated, but our camp maintains the lowest prices for children's camps on the Bulgarian Black Sea coast. The festival "Slavic crown" has been held for 10 years already and enjoys great success among numerous participants of the international scene. The Slavic Crown Festival has earned its place in the annual cultural calendar of the Varna Community. In June 2017 (20.06 - 29.06), the children's group ALITAS came to our camp. To our great regret, the stay of this group disturbed the peace and good mood of the whole complex. The scandalous behavior of two women from the group - Ms. Soldachenko Lesia, a citizen of the Republic of Ukraine, who lived in room 418 from 20.06 - 29.06. 2017 and Boyko Maria, a citizen of the Republic of Ukraine, who lived in room 416 from 20.06 - June 29.2017 caused a lot of complaints from not only residents, but also staff. Ms. Soldachenko and Boyko offended everyone, cursed, got drunk, behaved scandalously and in contradiction not only to normal, human norms of good behavior, but also in complete disregard for the rules of public order. During their stay, the police had to be called repeatedly to ensure the peace of everyone else in the camp. . The TURAL company and all the staff of the DMC Albatros Geologist apologize to all our partners and guests who witnessed the obscene behavior of these women.
Review from — vOtpusk.ru
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good afternoon! I read the reviews with interest. Our bands were not at the festival in June. Therefore, I can’t say anything about the festival itself, the jury, etc. But our leader, who was with the children, praised very much, interesting performances, everything was fine. But this is the view of the viewer, not the participant.
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good afternoon!
I read the reviews with interest. Our bands were not at the festival in June. Therefore, I can’t say anything about the festival itself, the jury, etc. But our leader, who was with the children, praised very much, interesting performances, everything was fine. But this is the view of the viewer, not the participant.
Since June 5, a group with a leader lived there, and surprisingly, the reviews of all the children were very good.
It really depends on the leader. No one complained about the food, on the contrary, they praised it. In total, our children were 15 + 1 hands there. The children changed, they came, they stopped by. But there was not a single complaint.
For example, about Natalya - the director, she is from Belarus, and last year and this year there were very positive reviews - very intelligent, calm, polite.
What is true in these reviews:
1) water in the cooler only during meals - this is true, and on our website it is written about it.
We bought large bottles of drinking water, there are no problems with this, everything is cheap. We do not see this as a problem, especially since we warn everyone in advance.
2) the water smells of hydrogen sulfide - yes, it's so strange that it causes such discontent - after all, the water there is mineral from hot springs !! ! we see this as a plus - people pay money specifically to come to a resort with mineral water, and here for two weeks you swim in a pool from a mineral spring, the entire hotel is supplied with the same water. The water in the spring is hot, it is diluted, but the smell remains slightly.
3) The hotel is not new, the buildings of the Soviet period - approximately 70 - 80 years, there are rooms with a good repair. there is so-so. Depends on the floor.
Our always lodged in decent numbers. If they settled in bad ones, we tried to relocate.
4) There are queues, it’s so that they don’t accumulate, they make a time pass - a group with a leader comes in, but not for the children to run on their own. Still, this is a children's camp, not just a hotel.
5) Rudeness of the staff - this is the first time I hear about it, all our managers note the friendliness of the staff. And so it has always been. And for my part, I want to say that we have been working with this company for a very long time, there were no problems, we are always friendly, we solve all issues promptly.
On the territory of security, in the restaurant the waiters. maids reception - all polite. And so it has always been.
6) Now our leader has changed - she said that the food has become worse. But I will forward all the reviews that you sent to the management of the host country (they are also the owners of the camp)
In my opinion, the problem is that many parents come and want a more comfortable stay, but at the same time they forget that they paid for the children's camp, it's cheap, it's not the same as staying in an adult hotel. You need to understand the difference.
I read the reviews with interest. Our bands were not at the festival in June. Therefore, I can’t say anything about the festival itself, the jury, etc. But our leader, who was with the children, praised very much, interesting performances, everything was fine. But this is the view of the viewer, not the participant.
Since June 5, a group with a leader lived there, and surprisingly, the reviews of all the children were very good.
It really depends on the leader. No one complained about the food, on the contrary, they praised it. In total, our children were 15 + 1 hands there. The children changed, they came, they stopped by. But there was not a single complaint.
For example, about Natalya - the director, she is from Belarus, and last year and this year there were very positive reviews - very intelligent, calm, polite.
What is true in these reviews:
1) water in the cooler only during meals - this is true, and on our website it is written about it.
We bought large bottles of drinking water, there are no problems with this, everything is cheap. We do not see this as a problem, especially since we warn everyone in advance.
2) the water smells of hydrogen sulfide - yes, it's so strange that it causes such discontent - after all, the water there is mineral from hot springs !! ! we see this as a plus - people pay money specifically to come to a resort with mineral water, and here for two weeks you swim in a pool from a mineral spring, the entire hotel is supplied with the same water. The water in the spring is hot, it is diluted, but the smell remains slightly.
3) The hotel is not new, the buildings of the Soviet period - approximately 70 - 80 years, there are rooms with a good repair. there is so-so. Depends on the floor.
Our always lodged in decent numbers. If they settled in bad ones, we tried to relocate.
4) There are queues, it’s so that they don’t accumulate, they make a time pass - a group with a leader comes in, but not for the children to run on their own. Still, this is a children's camp, not just a hotel.
5) Rudeness of the staff - this is the first time I hear about it, all our managers note the friendliness of the staff. And so it has always been. And for my part, I want to say that we have been working with this company for a very long time, there were no problems, we are always friendly, we solve all issues promptly.
On the territory of security, in the restaurant the waiters. maids reception - all polite. And so it has always been.
6) Now our leader has changed - she said that the food has become worse. But I will forward all the reviews that you sent to the management of the host country (they are also the owners of the camp)
In my opinion, the problem is that many parents come and want a more comfortable stay, but at the same time they forget that they paid for the children's camp, it's cheap, it's not the same as staying in an adult hotel. You need to understand the difference.
Review from — vOtpusk.ru
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