At the reception, you have to wait for the girl (because she is busy with something somewhere) Dinner is not provided, although they are required by corporate cards The girl at the reception does nothing at all. The manager of the hotel - yells at the guests and is rude... who even took her to work... .
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At the reception, you have to wait for the girl (because she is busy with something somewhere)
Dinner is not provided, although they are required by corporate cards
The girl at the reception does nothing at all.
The manager of the hotel - yells at the guests and is rude... who even took her to work... .
Dinner is not provided, although they are required by corporate cards
The girl at the reception does nothing at all.
The manager of the hotel - yells at the guests and is rude... who even took her to work... .
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• 17
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Not a bad hotel in Polyana. The rooms are clean and comfortable. The hotel was quite comfortable until we sat down some kind of conference. This is where the hubbub began, especially in the evenings. 3 days thrown out of vacation. SPA is average. The pool is small and full of people in the evening and there are only 5-6 sunbeds.
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Not a bad hotel in Polyana. The rooms are clean and comfortable. The hotel was quite comfortable until we sat down some kind of conference. This is where the hubbub began, especially in the evenings. 3 days thrown out of vacation.
SPA is average. The pool is small and full of people in the evening and there are only 5-6 sunbeds. Here is a super children's room and well done animators. In general, cheap and cheerful))
SPA is average. The pool is small and full of people in the evening and there are only 5-6 sunbeds. Here is a super children's room and well done animators. In general, cheap and cheerful))
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• 3
• traveled 6 years ago
I have been relaxing in Reikartz Polyana twice a year, since 2015 (spring and autumn). After the change of management/staff, the quality of the hotel is only getting worse every year, in the near future it will reach the level of the roadside hotel "Vasilek". The only thing holding back so far is decent food, quality services in the SPA area and democratic prices.
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I have been relaxing in Reikartz Polyana twice a year, since 2015 (spring and autumn). After the change of management/staff, the quality of the hotel is only getting worse every year, in the near future it will reach the level of the roadside hotel "Vasilek".
The only thing holding back so far is decent food, quality services in the SPA area and democratic prices.
Excellent staff in the SPA area (masseur, medical staff, pedicure-manicure, etc. ), always friendly, attentive and professional. Good, varied cuisine (taking into account democratic prices) - EVERYTHING!
Reception staff is something! Then arithmetic with the bonus system does not work (I had to take a calculator, learn to count... apologies, error corrections). That booked a room with a view on one side, in fact received a reservation with a view on the other side of the hotel (they listened in on the conversation....apologies, error corrections). Yesterday 07/11/2018 I ordered a reservation for a room, I'm waiting for confirmation and an invoice for an advance payment of 2 days in advance, nothing comes! ? I call back today 07/12/2018. - so they say, so, I booked with you, I'm waiting for confirmation from you and an invoice for payment. Do you need money and clients? In response, who are you? What booking?? ? There is no reservation for such a surname ?? ? A little upset, I ask you to listen to the conversation and confirm the reservation....While silence. . .
And they position themselves as a 4 star hotel??????!!!! !
The only thing holding back so far is decent food, quality services in the SPA area and democratic prices.
Excellent staff in the SPA area (masseur, medical staff, pedicure-manicure, etc. ), always friendly, attentive and professional. Good, varied cuisine (taking into account democratic prices) - EVERYTHING!
Reception staff is something! Then arithmetic with the bonus system does not work (I had to take a calculator, learn to count... apologies, error corrections). That booked a room with a view on one side, in fact received a reservation with a view on the other side of the hotel (they listened in on the conversation....apologies, error corrections). Yesterday 07/11/2018 I ordered a reservation for a room, I'm waiting for confirmation and an invoice for an advance payment of 2 days in advance, nothing comes! ? I call back today 07/12/2018. - so they say, so, I booked with you, I'm waiting for confirmation from you and an invoice for payment. Do you need money and clients? In response, who are you? What booking?? ? There is no reservation for such a surname ?? ? A little upset, I ask you to listen to the conversation and confirm the reservation....While silence. . .
And they position themselves as a 4 star hotel??????!!!! !
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• 11
Rested a week with a child (3 years). Impressions are gained in a fluid, global, diffused way. The hotel area is probably the largest of all hotels in Polyana. Cool room (suite). In the lobby there is a pump room with local mineral water. We bathed during the day in the pool on the street with salt water, and in the evening in the pool in the basement .
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Rested a week with a child (3 years).
Impressions are gained in a fluid, global, diffused way.
The hotel area is probably the largest of all hotels in Polyana.
Cool room (suite).
In the lobby there is a pump room with local mineral water.
We bathed during the day in the pool on the street with salt water, and in the evening in the pool in the basement ...also went to the sauna (Roman, Finnish). Cool gym.
For bonuses (from the payment of accommodation, 10% of the amount) ordered baths (with pine needles, pearls).
Food - such that something was not enough at the buffet (as it was in the response), it was not ...The choice was always good. The only downside to the diet - most dishes were cooked without homemade taste, as well as the lack of desserts. But a big plus - fresh cheese, raspberries, nectarines, peaches, melons, watermelons, grapes, honey, raisins, and more.
The most memorable thing is the work of animators with children ...she still remembers the skeleton and the penguin, and their dances and exercise ...
There is a very cool area nearby, there is a place to walk.
But more than 5 ...6 days should not go, because it will be boring) Except to ride in Transcarpathia, and come to the hotel for the night. . .
Impressions are gained in a fluid, global, diffused way.
The hotel area is probably the largest of all hotels in Polyana.
Cool room (suite).
In the lobby there is a pump room with local mineral water.
We bathed during the day in the pool on the street with salt water, and in the evening in the pool in the basement ...also went to the sauna (Roman, Finnish). Cool gym.
For bonuses (from the payment of accommodation, 10% of the amount) ordered baths (with pine needles, pearls).
Food - such that something was not enough at the buffet (as it was in the response), it was not ...The choice was always good. The only downside to the diet - most dishes were cooked without homemade taste, as well as the lack of desserts. But a big plus - fresh cheese, raspberries, nectarines, peaches, melons, watermelons, grapes, honey, raisins, and more.
The most memorable thing is the work of animators with children ...she still remembers the skeleton and the penguin, and their dances and exercise ...
There is a very cool area nearby, there is a place to walk.
But more than 5 ...6 days should not go, because it will be boring) Except to ride in Transcarpathia, and come to the hotel for the night. . .
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• 3
We rested with my husband and child, we just returned, so I hasten to share my fresh impressions. I'll start in order, they settled us quickly enough, despite the fact that the check-in was at 14.00, our room was ready at 13.00. I liked the room, small, but everything is very clean, crisp towels, snow-white bed, everything you need is there: a kettle, scales (at the buffet, so as not to gain too much, they were very handy), bathrobes .
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We rested with my husband and child, we just returned, so I hasten to share my fresh impressions.
I'll start in order, they settled us quickly enough, despite the fact that the check-in was at 14.00, our room was ready at 13.00. I liked the room, small, but everything is very clean, crisp towels, snow-white bed, everything you need is there: a kettle, scales (at the buffet, so as not to gain too much, they were very handy), bathrobes . .
Nutrition. I've read previous reviews, some like it, some don't. Everyone must be hard to please. My impressions and my husband's here coincided - I liked everything. Everything is fresh and different every day. I was pleased with good homemade cottage cheese for breakfast and dinner, a lot of dietary dishes and a children's menu. The waiters are very smart and polite. I liked that there was always compote and uzvar, a variety of cereals. There was always meat and fish, delicious khachapuri, respect to the chef, everything is of high quality. We were 100% satisfied with the kitchen.
Staff. The people who work in Reikartz Polyana do it with soul and great dedication, everyone is very friendly, the service is of high quality and unobtrusive.
I want to note that it is very convenient to relax here with children, everything is very thought out, there is animation, a children's room, another one near the restaurant, our child ate and went there to play, and we were still drinking coffee... In general, children and parents can have fun relax.
From the treatment we had a mineral bath, magnetotherapy, herbal teas... the staff at the SPA is also attentive, went for a massage, seemed "weak".
In general, I really liked the rest, there is something to do in the hotel, and there is where to take a walk, we had a week of complete relaxation, I really want to come back again, in spring or summer.
I definitely recommend the hotel, the impressions were the most pleasant, the whole family liked it.
I'll start in order, they settled us quickly enough, despite the fact that the check-in was at 14.00, our room was ready at 13.00. I liked the room, small, but everything is very clean, crisp towels, snow-white bed, everything you need is there: a kettle, scales (at the buffet, so as not to gain too much, they were very handy), bathrobes . .
Nutrition. I've read previous reviews, some like it, some don't. Everyone must be hard to please. My impressions and my husband's here coincided - I liked everything. Everything is fresh and different every day. I was pleased with good homemade cottage cheese for breakfast and dinner, a lot of dietary dishes and a children's menu. The waiters are very smart and polite. I liked that there was always compote and uzvar, a variety of cereals. There was always meat and fish, delicious khachapuri, respect to the chef, everything is of high quality. We were 100% satisfied with the kitchen.
Staff. The people who work in Reikartz Polyana do it with soul and great dedication, everyone is very friendly, the service is of high quality and unobtrusive.
I want to note that it is very convenient to relax here with children, everything is very thought out, there is animation, a children's room, another one near the restaurant, our child ate and went there to play, and we were still drinking coffee... In general, children and parents can have fun relax.
From the treatment we had a mineral bath, magnetotherapy, herbal teas... the staff at the SPA is also attentive, went for a massage, seemed "weak".
In general, I really liked the rest, there is something to do in the hotel, and there is where to take a walk, we had a week of complete relaxation, I really want to come back again, in spring or summer.
I definitely recommend the hotel, the impressions were the most pleasant, the whole family liked it.
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• 23
We rested in July 2016 together with our son. First, along the Polyana itself: I don’t know about you, but for me the Carpathians are, first of all, a coniferous forest. But in the Glade there is a deciduous forest + many (very) hotels. Therefore, there is a resort, service, cafes and civilization. But I didn’t have the feeling that I was in the Carpathians.
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We rested in July 2016 together with our son.
First, along the Polyana itself: I don’t know about you, but for me the Carpathians are, first of all, a coniferous forest. But in the Glade there is a deciduous forest + many (very) hotels. Therefore, there is a resort, service, cafes and civilization. But I didn’t have the feeling that I was in the Carpathians. This is me in case “coniferousness” is also important for you.
Now for the hotel:
Didn't like the food. It is enough in quantity, you can’t blame the hotel here. There is also a choice: 2-3 dishes of each course, that is, 3 types of vegetables, 3 types of side dishes, 3 types of meat / fish. 3 types of desserts/fruits. The trouble is that they are cooked in such a way that they are practically inedible. It's not about diet, it's about taste. There were days when only cucumbers/tomatoes and fried chickens were edible. wings. I was not too lazy to try all kinds of cereals for side dishes in a week (well, I'm a fan of cereals), but even rice was terrible (with defrosted vegetables from a bag), not to mention buckwheat, oatmeal, corn and wheat porridge. For the first time I meet with such cook "art". Pancakes for breakfast were so rubbery that it was impossible to bite off. Cheese and ham were also not in short supply due to their inedibility. And just currants for dessert, like bananas in July, amazed me. The first is inedibility, the second is absurdity.
In general, we were saved by the fact that lunches were not included in the price of the hotel, and this meal (even if we ordered lunch at the hotel restaurant) somewhat softened the impression.
The problem is not that we are such gluttons, but I had a young growing organism with me, accustomed at home to ordinary food that had a normal taste. And listening to grumbling about the dirtyness of food for a week 2 times a day made me somewhat tired. In general, for the food included in the price of the room, the hotel is a fat minus. I understand the desire of the administration to save money, but it would be more honest not to make a tasteless buffet, but to go along the path of a la carte complex lunches with a choice of 2 courses. In this case, it is easier to predict the number of products, and it makes no sense to turn them into something indigestible so as not to eat too much. So, for example, it was in the neighboring Lileya, where we went for lunch, which is practical and in demand. Otherwise, there is a feeling that the hotel first takes money from you for food, and then gives you such food so that you remain hungry and order more either at the restaurant on site or in the vicinity.
By the way, we visited 3 hotels of the Reikartz chain, and if their breakfasts are fine, then lunches and dinners are terrible everywhere (in Reikartz Karpaty and set meals were bad in 2015, but then they were at least optional, and not included in the price, we It was enough to dine once and refuse). So this is clearly a systemic problem of the network as a whole.
I did not like that the SPA is very sloppy in terms of the time of procedures. If the massage is already indicated “30 minutes”, then it is wrong to complete it after 25. Light therapy with an unfortunate 10 minutes also turned into a five-minute period for me (the nurse simply turned on the device and left, saying that she would return in 5 minutes and warm up the second ear). It's been 15 and no one has come. It was lucky that at least the device itself turned off automatically. I didn’t make a fuss, but I stopped going to the spa, except for the pool
To end on a positive note, I would like to emphasize that the hotel has good rooms, a nice indoor pool with hydromassage and saunas, and a great area.
Every day at the hotel, except for weekends, there is a guide in the morning, you can arrange a tour today for today. We got out on 2, and were very pleased. Near the hotel there is a large outdoor swimming pool with heated water. It is paid, but the price is reasonable. And since the unheated outdoor pools at the hotel are too extreme with night temperatures around 10 degrees, this heated one was a nice solution. At your fingertips there are markets for smuggling, souvenirs and homemade products, diversifying the diet and exercise.
There is also a small coffee shop with confectionery from the Uzhgorod chain Shtefanyo. Who loves macaroons and Uzhgorod cake, welcome, very sincerely.
First, along the Polyana itself: I don’t know about you, but for me the Carpathians are, first of all, a coniferous forest. But in the Glade there is a deciduous forest + many (very) hotels. Therefore, there is a resort, service, cafes and civilization. But I didn’t have the feeling that I was in the Carpathians. This is me in case “coniferousness” is also important for you.
Now for the hotel:
Didn't like the food. It is enough in quantity, you can’t blame the hotel here. There is also a choice: 2-3 dishes of each course, that is, 3 types of vegetables, 3 types of side dishes, 3 types of meat / fish. 3 types of desserts/fruits. The trouble is that they are cooked in such a way that they are practically inedible. It's not about diet, it's about taste. There were days when only cucumbers/tomatoes and fried chickens were edible. wings. I was not too lazy to try all kinds of cereals for side dishes in a week (well, I'm a fan of cereals), but even rice was terrible (with defrosted vegetables from a bag), not to mention buckwheat, oatmeal, corn and wheat porridge. For the first time I meet with such cook "art". Pancakes for breakfast were so rubbery that it was impossible to bite off. Cheese and ham were also not in short supply due to their inedibility. And just currants for dessert, like bananas in July, amazed me. The first is inedibility, the second is absurdity.
In general, we were saved by the fact that lunches were not included in the price of the hotel, and this meal (even if we ordered lunch at the hotel restaurant) somewhat softened the impression.
The problem is not that we are such gluttons, but I had a young growing organism with me, accustomed at home to ordinary food that had a normal taste. And listening to grumbling about the dirtyness of food for a week 2 times a day made me somewhat tired. In general, for the food included in the price of the room, the hotel is a fat minus. I understand the desire of the administration to save money, but it would be more honest not to make a tasteless buffet, but to go along the path of a la carte complex lunches with a choice of 2 courses. In this case, it is easier to predict the number of products, and it makes no sense to turn them into something indigestible so as not to eat too much. So, for example, it was in the neighboring Lileya, where we went for lunch, which is practical and in demand. Otherwise, there is a feeling that the hotel first takes money from you for food, and then gives you such food so that you remain hungry and order more either at the restaurant on site or in the vicinity.
By the way, we visited 3 hotels of the Reikartz chain, and if their breakfasts are fine, then lunches and dinners are terrible everywhere (in Reikartz Karpaty and set meals were bad in 2015, but then they were at least optional, and not included in the price, we It was enough to dine once and refuse). So this is clearly a systemic problem of the network as a whole.
I did not like that the SPA is very sloppy in terms of the time of procedures. If the massage is already indicated “30 minutes”, then it is wrong to complete it after 25. Light therapy with an unfortunate 10 minutes also turned into a five-minute period for me (the nurse simply turned on the device and left, saying that she would return in 5 minutes and warm up the second ear). It's been 15 and no one has come. It was lucky that at least the device itself turned off automatically. I didn’t make a fuss, but I stopped going to the spa, except for the pool
To end on a positive note, I would like to emphasize that the hotel has good rooms, a nice indoor pool with hydromassage and saunas, and a great area.
Every day at the hotel, except for weekends, there is a guide in the morning, you can arrange a tour today for today. We got out on 2, and were very pleased. Near the hotel there is a large outdoor swimming pool with heated water. It is paid, but the price is reasonable. And since the unheated outdoor pools at the hotel are too extreme with night temperatures around 10 degrees, this heated one was a nice solution. At your fingertips there are markets for smuggling, souvenirs and homemade products, diversifying the diet and exercise.
There is also a small coffee shop with confectionery from the Uzhgorod chain Shtefanyo. Who loves macaroons and Uzhgorod cake, welcome, very sincerely.
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• 23
I have already been to Reikartz Karpaty before, and decided to try to relax in Polyana. Rest was very satisfied! High level service, cleanliness, daily cleaning, beautiful room, delicious buffet twice a day. And of course, the amazing nature of Transcarpathia and healing water! The services provided correspond to the price.
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I have already been to Reikartz Karpaty before, and decided to try to relax in Polyana. Rest was very satisfied! High level service, cleanliness, daily cleaning, beautiful room, delicious buffet twice a day. And of course, the amazing nature of Transcarpathia and healing water! The services provided correspond to the price.
What I would like to improve is the lunch, the dishes were expensive and not very tasty, as a result we went to dine at "Lileya". At the same time, there are no complaints about the buffet, except perhaps not enough fruit. But very tasty salads, pastries, several cereals every day, very attentive and friendly waiters. Good SPA, I really wish the pool was a little warmer. In general, I liked it even more than in Zhdeniyevo, due to the fact that there are more beautiful places for walking in Polyana than in Zhdeniyevo - there I mainly had to walk around the village... From the wishes, too - add entertainment, joint games or watching movies on evenings.
And thanks to the fact that we had a rest in mid-April, the entire lawn on the territory of the hotel was covered with dandelions - incredibly beautiful! The murmur of the river, the singing of birds, the view of the mountains - in a word, complete relaxation and only positive emotions!
What I would like to improve is the lunch, the dishes were expensive and not very tasty, as a result we went to dine at "Lileya". At the same time, there are no complaints about the buffet, except perhaps not enough fruit. But very tasty salads, pastries, several cereals every day, very attentive and friendly waiters. Good SPA, I really wish the pool was a little warmer. In general, I liked it even more than in Zhdeniyevo, due to the fact that there are more beautiful places for walking in Polyana than in Zhdeniyevo - there I mainly had to walk around the village... From the wishes, too - add entertainment, joint games or watching movies on evenings.
And thanks to the fact that we had a rest in mid-April, the entire lawn on the territory of the hotel was covered with dandelions - incredibly beautiful! The murmur of the river, the singing of birds, the view of the mountains - in a word, complete relaxation and only positive emotions!
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• 17
I have stayed at this hotel several years ago. That's why my husband and I came this year. What I liked: the silence in the room (there were no neighbors), cleaning every day in the room, settled ahead of time. What I didn't like: there was no water in the room in the morning. 30 minutes after the start of breakfast and dinner, half of the dishes will not be tasted.
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I have stayed at this hotel several years ago. That's why my husband and I came this year.
What I liked: the silence in the room (there were no neighbors), cleaning every day in the room, settled ahead of time.
What I didn't like: there was no water in the room in the morning. 30 minutes after the start of breakfast and dinner, half of the dishes will not be tasted. If there are neighbors, you can hear them. Neighboring hotels are heated with firewood and with the window open, the smell of smoke in the room. In the bathroom, ear sticks and so on are not reported. There are no slippers in the room.
Each room has a sign asking you to leave a review for the manager. I posted this review. No answer. And it won't, I think.
What I liked: the silence in the room (there were no neighbors), cleaning every day in the room, settled ahead of time.
What I didn't like: there was no water in the room in the morning. 30 minutes after the start of breakfast and dinner, half of the dishes will not be tasted. If there are neighbors, you can hear them. Neighboring hotels are heated with firewood and with the window open, the smell of smoke in the room. In the bathroom, ear sticks and so on are not reported. There are no slippers in the room.
Each room has a sign asking you to leave a review for the manager. I posted this review. No answer. And it won't, I think.
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• 41
We were with the family and very happy. Everything is clean, neat. The staff is friendly. Cleaning the room every day. Food and service are also at a good level. Heavy security guards and the driver of the hotel, who at our request helped to start the car. Wonderful nature and good rest. We will definitely come again.
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We were with the family and very happy. Everything is clean, neat. The staff is friendly. Cleaning the room every day. Food and service are also at a good level. Heavy security guards and the driver of the hotel, who at our request helped to start the car. Wonderful nature and good rest. We will definitely come again. I recommend.
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• 13
The owners have invested their souls and money in the hotel, a pleasant environment, a good spa area: swimming pool, Roman term, sauna. BUT-staff ((((Reception in decent hotels, it is customary to at least get up when hotel customers are talking to you. Here, “Baba Klava”, who gives out the keys, and to complete the image, there was not enough “poperek” tied with a scarf : ) And because a young girl SPA zone: in the week from September 1, there was a scandal among vacationing mothers with children about the amount of chlorine in the pool - people shared their impressions about this ((( Fortunately, the amount of chlorine was noticeably reduced next week.
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The owners have invested their souls and money in the hotel, a pleasant environment, a good spa area: swimming pool, Roman term, sauna. BUT-staff ((((Reception in decent hotels, it is customary to at least get up when hotel customers are talking to you. Here, “Baba Klava”, who gives out the keys, and to complete the image, there was not enough “poperek” tied with a scarf : ) And because a young girl
SPA zone: in the week from September 1, there was a scandal among vacationing mothers with children about the amount of chlorine in the pool - people shared their impressions about this ((( Fortunately, the amount of chlorine was noticeably reduced next week.
Restaurant: and here there was already embarrassment - I took a cup for tea, poured boiling water and, fortunately, I have a habit of adding tea to the cup already near my table. I looked into the cup and just....no comment... Garbage, dust floats in the cup ((( The waiter with my cup rushed off to the washing area, returned without any apology : ) At the reception, I also told about the conflict that had occurred. this is how it should be done with hotel customers. After a spoiled dinner, not a word of apology: )
That's who really worked, so these are the guys in the SPA zone: all the women admired the aqua aerobics classes and well done animation guys: both with adults and with children. General impression: the owners invest money, the staff discourages returning to the hotel with such rude and stupid staff (((( WI-FI is already on the 2nd floor with serious interruptions. Something like this....
SPA zone: in the week from September 1, there was a scandal among vacationing mothers with children about the amount of chlorine in the pool - people shared their impressions about this ((( Fortunately, the amount of chlorine was noticeably reduced next week.
Restaurant: and here there was already embarrassment - I took a cup for tea, poured boiling water and, fortunately, I have a habit of adding tea to the cup already near my table. I looked into the cup and just....no comment... Garbage, dust floats in the cup ((( The waiter with my cup rushed off to the washing area, returned without any apology : ) At the reception, I also told about the conflict that had occurred. this is how it should be done with hotel customers. After a spoiled dinner, not a word of apology: )
That's who really worked, so these are the guys in the SPA zone: all the women admired the aqua aerobics classes and well done animation guys: both with adults and with children. General impression: the owners invest money, the staff discourages returning to the hotel with such rude and stupid staff (((( WI-FI is already on the 2nd floor with serious interruptions. Something like this....
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• 18
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