Looks like a good hotel. I liked the room (except for the cards for opening the door to the room! ) and that's EVERYTHING!!! For a family of three, they give one card to open the door. How so? One left for procedures, the second came and waits at the door of the first!!! The maids clean up well. Room cleaning every day.
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Looks like a good hotel. I liked the room (except for the cards for opening the door to the room! ) and that's EVERYTHING!!!
For a family of three, they give one card to open the door. How so? One left for procedures, the second came and waits at the door of the first!!!
The maids clean up well. Room cleaning every day. But in all hotels there is a concept - if there is a towel on the floor, then vacationers are asked to change it.
Change of bed and towels 1 time in three days?! ? I wouldn't say that!! ! We checked in on Monday, changed towels and sheets on Saturday. According to the descriptions of the hotel, they had to change it for the second time on Sunday. The next time they changed it on the fourth day and did not add one towel. I went to ask for missing. Because at check-out they strictly calculate the number of towels in the room. And God forbid, vacationers will take away washed, red towels! If you manage to insert a photo, you will see the newly issued towel. Apparently it was either not washed and put in a pile of clean ones, OR THE HOTEL SHOULD CHANGE THE POWDER. YOUR ALL TOWELS WASHED!! ! The most interesting thing is the revision of towels. I have not seen this in any sanatorium and hotels where they rested !! ! A woman (not a maid) bursts in with the words "Revision of towels", and begins to count all the towels. Having calmed down that we have all the towels in place, he goes to another room for revision.
The food is a SHAME for a 4 star hotel!! ! For 12 days we ate buckwheat 2 times, pasta 4 times, the rest of the time - boiled rice, barley porridge, wheat porridge, oatmeal! A lot of work is not needed to buy 3 kg of oatmeal for 80 UAH, boil for 5 minutes and spread three tablespoons of oatmeal on a plate... I won’t say anything about meat dishes at all. YOU CAN SAY THERE IS NO MEAT.
The owner of a 4-star hotel is apparently not interested in what they eat, how they wash the opinions of vacationers. We were in Sofia for the first time and the LAST!
For a family of three, they give one card to open the door. How so? One left for procedures, the second came and waits at the door of the first!!!
The maids clean up well. Room cleaning every day. But in all hotels there is a concept - if there is a towel on the floor, then vacationers are asked to change it.
Change of bed and towels 1 time in three days?! ? I wouldn't say that!! ! We checked in on Monday, changed towels and sheets on Saturday. According to the descriptions of the hotel, they had to change it for the second time on Sunday. The next time they changed it on the fourth day and did not add one towel. I went to ask for missing. Because at check-out they strictly calculate the number of towels in the room. And God forbid, vacationers will take away washed, red towels! If you manage to insert a photo, you will see the newly issued towel. Apparently it was either not washed and put in a pile of clean ones, OR THE HOTEL SHOULD CHANGE THE POWDER. YOUR ALL TOWELS WASHED!! ! The most interesting thing is the revision of towels. I have not seen this in any sanatorium and hotels where they rested !! ! A woman (not a maid) bursts in with the words "Revision of towels", and begins to count all the towels. Having calmed down that we have all the towels in place, he goes to another room for revision.
The food is a SHAME for a 4 star hotel!! ! For 12 days we ate buckwheat 2 times, pasta 4 times, the rest of the time - boiled rice, barley porridge, wheat porridge, oatmeal! A lot of work is not needed to buy 3 kg of oatmeal for 80 UAH, boil for 5 minutes and spread three tablespoons of oatmeal on a plate... I won’t say anything about meat dishes at all. YOU CAN SAY THERE IS NO MEAT.
The owner of a 4-star hotel is apparently not interested in what they eat, how they wash the opinions of vacationers. We were in Sofia for the first time and the LAST!
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I am resting for the second season in Sofia. I am very pleased with the service and the homely atmosphere in the hotel. The kitchen leaves a very good impression. The taste and variety pleases. The presence at the hotel of a swimming pool, sauna and procedures such as a bath with hydromassage, a massage room, a salt room allows you to combine relaxation with recovery.
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I am resting for the second season in Sofia. I am very pleased with the service and the homely atmosphere in the hotel. The kitchen leaves a very good impression. The taste and variety pleases. The presence at the hotel of a swimming pool, sauna and procedures such as a bath with hydromassage, a massage room, a salt room allows you to combine relaxation with recovery. The proximity of the lake and the forest allows you to get an emotional charge. In general, rest and improve health in the hotel "Sofia" can and should be done.
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• 12
Been to this hotel several times. We drove with a light soul, because we thought that everything would be fine, but everything changes and not always for the better. The only good thing about the hotel is the rooms. We had a chance to live in a new building and I compare it with the old one. The new one has newfangled locks that open with cards and new TVs.
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Been to this hotel several times. We drove with a light soul, because we thought that everything would be fine, but everything changes and not always for the better. The only good thing about the hotel is the rooms. We had a chance to live in a new building and I compare it with the old one. The new one has newfangled locks that open with cards and new TVs. These locks rumble all over the corridor, you hear all the doors opening/closing. In the corridor you can hear everything that is said in the room, in the room - what is in the corridor. There are no dishes (plates, cups, spoons, forks), there is a decanter and two glasses, there is no kettle, there is no folder with a price list about services (no one tells us about them, offers nothing, you need to find out everything yourself), there were no towels for procedures, refrigerator in the room - it's loudly said. This is a nightstand in which drinks can be kept cold. I would rather call it a minibar (there are juices, beer, chocolate, etc. ).
Problems began with the supply of hot water - either it is barely warm for half a day, then there is no pressure, but this is rare; there is a swimming pool, there is a pump room. The construction near the hotel makes the rest even more impressive (the building does not concern Sofia, a residential building is being built there), the chimney from the boiler room of the nearby sanatorium clogs the air with enviable constancy with caustic smoke. But in Sofia there is such a pipe and the smoke from it is also black and does not please the eye, so it often stinks of smoke everywhere and the whole Glade is in this caustic fog. The parking lot is tiny, all the cars do not fit. Where is the video surveillance of the parking lot? Don't know. Unless the first 6 cars, the rest were not lucky, let them be glad that at least somehow they parked near the hotel.
In the hotel itself, everything seems to be fine and everyone is ready to go to a meeting. But this is an illusion. We have a food problem. They said: "Just tell me what you need - they will cook it in the kitchen. " I believed and said this to the two cooks, and the bartender, and the waiters. On the 5th day, with grief in half, it was like what she had asked - to cook vegetables and meat, do not pepper, do not salt. It seems nothing complicated, but sometimes they don’t put meat, then they salt it, then they throw seasonings. It seems nothing terrible, but when you ask for the same thing every day, but they don’t want to understand you, it’s sad. So if you have a child or you are on a diet, it is better to look for another hotel. The food lacks variety. Ask for diet food, they say it will be good, but no one knows where and when. You need to invent dietary dishes yourself. To the question, what can you offer? We were told: well, boiled veal or chicken. That is, there are no well-thought-out dishes and no one wants to do this. One day they managed to serve three fried dishes - for breakfast, lunch and dinner. It was a kind of record. Everything is seasoned, peppered. You can’t say words, the answer is everyone eats, you don’t like one, then they offered to cook it yourself. The waitresses apologize, but what's the point if there is no change in response to a complaint. We saw how the neighbors fished out the remains of a rubber ball from the plate, heard the complaints of vacationers to each other about nausea after the fish, they always forget to bring something, often something runs out. The kitchen experience is terrible. But at first glance, everything is fine, everyone supposedly listens to you. In fact, it turns out that all complaints are empty, that you will talk to yourself.
I have no desire to return to this hotel. Previously, it stood out from the background of others not only with its novelty, but also with its cuisine. Delicious, healthy, varied... IT WAS. I can’t say anything good about Sofia’s 2016 cuisine.
I don’t wish anyone such a vacation as happened to us, but everything happens. I will take into account the mistakes and next time I will go to another place, about which I will also write a review, so that it would be easier for someone to make a choice : )
Problems began with the supply of hot water - either it is barely warm for half a day, then there is no pressure, but this is rare; there is a swimming pool, there is a pump room. The construction near the hotel makes the rest even more impressive (the building does not concern Sofia, a residential building is being built there), the chimney from the boiler room of the nearby sanatorium clogs the air with enviable constancy with caustic smoke. But in Sofia there is such a pipe and the smoke from it is also black and does not please the eye, so it often stinks of smoke everywhere and the whole Glade is in this caustic fog. The parking lot is tiny, all the cars do not fit. Where is the video surveillance of the parking lot? Don't know. Unless the first 6 cars, the rest were not lucky, let them be glad that at least somehow they parked near the hotel.
In the hotel itself, everything seems to be fine and everyone is ready to go to a meeting. But this is an illusion. We have a food problem. They said: "Just tell me what you need - they will cook it in the kitchen. " I believed and said this to the two cooks, and the bartender, and the waiters. On the 5th day, with grief in half, it was like what she had asked - to cook vegetables and meat, do not pepper, do not salt. It seems nothing complicated, but sometimes they don’t put meat, then they salt it, then they throw seasonings. It seems nothing terrible, but when you ask for the same thing every day, but they don’t want to understand you, it’s sad. So if you have a child or you are on a diet, it is better to look for another hotel. The food lacks variety. Ask for diet food, they say it will be good, but no one knows where and when. You need to invent dietary dishes yourself. To the question, what can you offer? We were told: well, boiled veal or chicken. That is, there are no well-thought-out dishes and no one wants to do this. One day they managed to serve three fried dishes - for breakfast, lunch and dinner. It was a kind of record. Everything is seasoned, peppered. You can’t say words, the answer is everyone eats, you don’t like one, then they offered to cook it yourself. The waitresses apologize, but what's the point if there is no change in response to a complaint. We saw how the neighbors fished out the remains of a rubber ball from the plate, heard the complaints of vacationers to each other about nausea after the fish, they always forget to bring something, often something runs out. The kitchen experience is terrible. But at first glance, everything is fine, everyone supposedly listens to you. In fact, it turns out that all complaints are empty, that you will talk to yourself.
I have no desire to return to this hotel. Previously, it stood out from the background of others not only with its novelty, but also with its cuisine. Delicious, healthy, varied... IT WAS. I can’t say anything good about Sofia’s 2016 cuisine.
I don’t wish anyone such a vacation as happened to us, but everything happens. I will take into account the mistakes and next time I will go to another place, about which I will also write a review, so that it would be easier for someone to make a choice : )
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• 25
We chose this hotel because it has an indoor pool. Vacationing with children. They met us right next to the car, settled us immediately upon arrival (although we arrived at 1030 in the morning. Service: Responsive and friendly staff, always help and prompt. Food: at the highest level and the portions are good and very tasty, respect to the chefs, and a varied cuisine.
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We chose this hotel because it has an indoor pool.
Vacationing with children.
They met us right next to the car, settled us immediately upon arrival (although we arrived at 1030 in the morning.
Service: Responsive and friendly staff, always help and prompt.
Food: at the highest level and the portions are good and very tasty, respect to the chefs, and a varied cuisine.
Cleanliness: everything shines from the room in which we lived, to the pool, perfect cleanliness everywhere.
Rooms: had everything you need, took a deluxe room. And a mini-fridge, and an electric kettle, and TV in 2 rooms and a wardrobe are more than enough, and even a bidet in the bathroom, and bathrobes, white towels.
Infrastructure: everything in the hotel has a swimming pool, and even a children's pool, spa, treatment, sauna and bath, jacuzzi. If this is not enough for you, there are hotels nearby where you can also use the services, the market is nearby, shops are nearby and of course there is Internet)))
Everything is top notch, I highly recommend!
Vacationing with children.
They met us right next to the car, settled us immediately upon arrival (although we arrived at 1030 in the morning.
Service: Responsive and friendly staff, always help and prompt.
Food: at the highest level and the portions are good and very tasty, respect to the chefs, and a varied cuisine.
Cleanliness: everything shines from the room in which we lived, to the pool, perfect cleanliness everywhere.
Rooms: had everything you need, took a deluxe room. And a mini-fridge, and an electric kettle, and TV in 2 rooms and a wardrobe are more than enough, and even a bidet in the bathroom, and bathrobes, white towels.
Infrastructure: everything in the hotel has a swimming pool, and even a children's pool, spa, treatment, sauna and bath, jacuzzi. If this is not enough for you, there are hotels nearby where you can also use the services, the market is nearby, shops are nearby and of course there is Internet)))
Everything is top notch, I highly recommend!
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• 8
Let's start with the fact that we are in the low season, Easter. We arrived after lunch, but before dinner. We were warmly welcomed and fed. The menu during the rest was more than varied: there was fish, veal, rabbit, duck and much more. For Easter itself, there was a pleasant surprise - they collected a real "Easter cat" for us and we went to church to consecrate it, and then we had breakfast with the same products - very soulful and tasty.
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Let's start with the fact that we are in the low season, Easter.
We arrived after lunch, but before dinner. We were warmly welcomed and fed. The menu during the rest was more than varied: there was fish, veal, rabbit, duck and much more.
For Easter itself, there was a pleasant surprise - they collected a real "Easter cat" for us and we went to church to consecrate it, and then we had breakfast with the same products - very soulful and tasty. The child is 1 year old, they prepared separately for her. True, there was no blender - it is better to take it with you.
The territory is very clean and well-groomed, and most importantly, there is a swimming pool and a playground - the only one in the whole Polyana! (We specifically went to see if there was more, but we didn’t find anything other than the usual wooden swing, which is very convenient - the child is on the playground, and my husband and I could sit on the summer terrace - too, it is far from being present everywhere.
about. A certain strictness in communication is needed with the staff - then they understand the specifics of the region : ) Everyone played with the child, giving mom a moment of peace)
In general, the hotel itself stands out, everything is done with high quality. The rooms are expensive furniture, spacious. Cleaning every day. The pump room is right in the hotel.
I really want to come back - and this is the main indicator for the hotel! Thank you!
We arrived after lunch, but before dinner. We were warmly welcomed and fed. The menu during the rest was more than varied: there was fish, veal, rabbit, duck and much more.
For Easter itself, there was a pleasant surprise - they collected a real "Easter cat" for us and we went to church to consecrate it, and then we had breakfast with the same products - very soulful and tasty. The child is 1 year old, they prepared separately for her. True, there was no blender - it is better to take it with you.
The territory is very clean and well-groomed, and most importantly, there is a swimming pool and a playground - the only one in the whole Polyana! (We specifically went to see if there was more, but we didn’t find anything other than the usual wooden swing, which is very convenient - the child is on the playground, and my husband and I could sit on the summer terrace - too, it is far from being present everywhere.
about. A certain strictness in communication is needed with the staff - then they understand the specifics of the region : ) Everyone played with the child, giving mom a moment of peace)
In general, the hotel itself stands out, everything is done with high quality. The rooms are expensive furniture, spacious. Cleaning every day. The pump room is right in the hotel.
I really want to come back - and this is the main indicator for the hotel! Thank you!
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I am writing for the owner, because I am very sorry for his efforts, which are completely offset by the food at the hotel. I always wondered how you can spoil such products, sometimes not even cheap. How can you make food? Dinner is prepared from morning inedible salad, etc. (25.02). It is a pity that all your efforts are wasted by "cooks" who spend most of their time with a cigarette in hand on the street.
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I am writing for the owner, because I am very sorry for his efforts, which are completely offset by the food at the hotel. I always wondered how you can spoil such products, sometimes not even cheap. How can you make food? Dinner is prepared from morning inedible salad, etc. (25.02). It is a pity that all your efforts are wasted by "cooks" who spend most of their time with a cigarette in hand on the street. Let's look for something else
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• 11
We chose the hotel on the recommendation of friends and were not mistaken, the place is really worthy for a cozy stay! The rooms are beautiful with new furniture and impeccable cleanliness, the staff is welcoming with a sweet smile, and what surprised me the most was the congratulations from the administration on March 8, the young guy congratulated every girl with flowers in the morning and gave an unforgettable impression for the entire vacation))) I liked the food, there were dishes of both Transcarpathian and European cuisine, tasty and healthy, they even indulged in expensive products like red fish, caviar, shrimp, etc.
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We chose the hotel on the recommendation of friends and were not mistaken, the place is really worthy for a cozy stay!
The rooms are beautiful with new furniture and impeccable cleanliness, the staff is welcoming with a sweet smile, and what surprised me the most was the congratulations from the administration on March 8, the young guy congratulated every girl with flowers in the morning and gave an unforgettable impression for the entire vacation)))
I liked the food, there were dishes of both Transcarpathian and European cuisine, tasty and healthy, they even indulged in expensive products like red fish, caviar, shrimp, etc...
We liked everything! Recomend for everybody!
Regards, Tatiana.
Khmelnitsky
The rooms are beautiful with new furniture and impeccable cleanliness, the staff is welcoming with a sweet smile, and what surprised me the most was the congratulations from the administration on March 8, the young guy congratulated every girl with flowers in the morning and gave an unforgettable impression for the entire vacation)))
I liked the food, there were dishes of both Transcarpathian and European cuisine, tasty and healthy, they even indulged in expensive products like red fish, caviar, shrimp, etc...
We liked everything! Recomend for everybody!
Regards, Tatiana.
Khmelnitsky
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Dear guests of the Sofia Hotel! Near your hotel (in a metal garage) a certain Vasily rents skis - 050-732-55-35. I want to warn you all - he offers to rent skis and an instructor (150 UAH per hour). We were 2 adults and 2 children and we took HIS instructor. The instructor turned out to be a taxi driver Oleksandr in Skoda AO0532AK (tel-0990326143.
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Dear guests of the Sofia Hotel! Near your hotel (in a metal garage) a certain Vasily rents skis - 050-732-55-35. I want to warn you all - he offers to rent skis and an instructor (150 UAH per hour). We were 2 adults and 2 children and we took HIS instructor. The instructor turned out to be a taxi driver Oleksandr in Skoda AO0532AK (tel-0990326143.0673913708) with a mileage of 320 thousand km. , which took 600 UAH from us in 1 hour, while the children went down once. I can’t explain for what reason we gave this money in the end, probably from shock. Be careful and beware of such “Vasily” so that you yourself do not turn out to be “Vasya”, like us. Have a good rest everyone.
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A small beautiful hotel that is pleasant to enter, good rooms, beautiful Chinese dark wood furniture, presentable halls and stairs. At the same time, the inept and sluggish staff from nearby villages is absolutely inappropriate for all this. Separately, about food: the food seems to be ordered and even everyone is ready to go to a meeting and cook something extra, but out of all the paper variety, you can even have one type of soup (if everything goes together and there will be exactly the cook who knows how to cook it) and two types of meat - cutlets in Kiev and beevstroganoff.
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A small beautiful hotel that is pleasant to enter, good rooms, beautiful Chinese dark wood furniture, presentable halls and stairs. At the same time, the inept and sluggish staff from nearby villages is absolutely inappropriate for all this. Separately, about food: the food seems to be ordered and even everyone is ready to go to a meeting and cook something extra, but out of all the paper variety, you can even have one type of soup (if everything goes together and there will be exactly the cook who knows how to cook it) and two types of meat - cutlets in Kiev and beevstroganoff. If cottage cheese, then sour, if porridge, then inedible. Several people, including children, were poisoned during the first week of our stay. My child is not very strong, I immediately began to give enteros gel, and the boy at the next table was taken to Svalyava for droppers. They brought us a cake, which we were interested in on the day of arrival, but the girls at the bar advised us not fresh. It was taken out for breakfast after 4 days. My daughter went down first and managed to eat a piece (not the whole portion)!
Then problems with the stomachs became the norm for everyone with whom we talked from vacationers, please note the purpose of the trip - treatment of the gastrointestinal tract !! !
Then problems with the stomachs became the norm for everyone with whom we talked from vacationers, please note the purpose of the trip - treatment of the gastrointestinal tract !! !
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• 2
In my opinion, "Sofia" is a claim for a hotel, as they position themselves, for 4 stars, but in fact - all the same sanatorium of the Soviet period, but of a higher class. Let's start with the reservation - one amount was called by phone, upon arrival it had already increased by 80 UAH. Further, it was not possible to have dinner on the road (ordered only with breakfast) - they refused because the kitchen serves guests who ordered dinner in advance using the sanatorium system .
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In my opinion, "Sofia" is a claim for a hotel, as they position themselves, for 4 stars, but in fact - all the same sanatorium of the Soviet period, but of a higher class. Let's start with the reservation - one amount was called by phone, upon arrival it had already increased by 80 UAH. Further, it was not possible to have dinner on the road (ordered only with breakfast) - they refused because the kitchen serves guests who ordered dinner in advance using the sanatorium system . There is no air conditioning in the "super deluxe" room, which costs 970 UAH per day, there is no swimming pool in the hotel. For breakfast - not a buffet, but a regular dish: cabbage salad with 2 slices of ham and semolina casserole! This is for a man who still has to drive all day. I asked for coffee in the buffet (I don’t dare to call it a bar), I waited 15 minutes, I didn’t wait. Therefore, who is tormented by nostalgia for Soviet holidays - this is in "Sofia". For a modern comfortable stay in Polyana, I recommend looking for something better.
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