• traveled 1 year ago
They arrived in a good mood, and left deeply indignant and offended. After staying at the hotel, we left a clean room, cleaned everything after ourselves. We are always tidy with other people's property. When leaving, we went down to the reception, the maid accepted the number and said that we ate chocolate from the minibar.
… More ▾
They arrived in a good mood, and left deeply indignant and offended.
After staying at the hotel, we left a clean room, cleaned everything after ourselves. We are always tidy with other people's property. When leaving, we went down to the reception, the maid accepted the number and said that we ate chocolate from the minibar.
We did not touch this minibar at all. When we drove in, it was completely empty. I called and asked that he be checked so that we would not be blamed later.
But they did it anyway. All the chocolates had to be checked, taken out and checked to see if they were open.
In fact, the chocolate was carefully opened and bitten.
People are kind, I am a decent person, if I have money for premium luxury, then why should I hide the fact that I ate a chocolate bar for 70 hryvnias. Just disgusting of you!
When I returned to the room to look at this chocolate, the maid started screaming that she would be charged for this chocolate if I didn't pay.
"Service 4 stars"...You, friends of the top three with a stretch!
Let's face the truth.
The room is not the first freshness, the bed is very uncomfortable, squeaky (room 1301). The plumbing is old, the shower with rust.
What I liked: the restaurant and very nice girls there, very nice. I am delighted with the atmosphere in the restaurant. It was very tasty. Girls in the restaurant, if you're reading, know that you are the best.
3 meals a day is convenient.
The view from the room is beautiful. Children's pool, warm water. Lots of entertainment for children: children's room, trampoline, playground. I liked the porter, he helped with things, the maid on the second day was very nice.
But this minibar spoiled the whole mood.
I will not come again! And I will not advise anyone.
After staying at the hotel, we left a clean room, cleaned everything after ourselves. We are always tidy with other people's property. When leaving, we went down to the reception, the maid accepted the number and said that we ate chocolate from the minibar.
We did not touch this minibar at all. When we drove in, it was completely empty. I called and asked that he be checked so that we would not be blamed later.
But they did it anyway. All the chocolates had to be checked, taken out and checked to see if they were open.
In fact, the chocolate was carefully opened and bitten.
People are kind, I am a decent person, if I have money for premium luxury, then why should I hide the fact that I ate a chocolate bar for 70 hryvnias. Just disgusting of you!
When I returned to the room to look at this chocolate, the maid started screaming that she would be charged for this chocolate if I didn't pay.
"Service 4 stars"...You, friends of the top three with a stretch!
Let's face the truth.
The room is not the first freshness, the bed is very uncomfortable, squeaky (room 1301). The plumbing is old, the shower with rust.
What I liked: the restaurant and very nice girls there, very nice. I am delighted with the atmosphere in the restaurant. It was very tasty. Girls in the restaurant, if you're reading, know that you are the best.
3 meals a day is convenient.
The view from the room is beautiful. Children's pool, warm water. Lots of entertainment for children: children's room, trampoline, playground. I liked the porter, he helped with things, the maid on the second day was very nice.
But this minibar spoiled the whole mood.
I will not come again! And I will not advise anyone.
Like
You like
• 7
Show other comments …
On the morning of the day of departure (April 1.2023), we wanted to thank you for a wonderful vacation, but an event happened that ruined all the positive impressions. We were accused of drinking a small bottle of whiskey from the minibar. UAH 190, which was taken from the amount of the deposit, is not a price worth arguing over, but.
… More ▾
On the morning of the day of departure (April 1.2023), we wanted to thank you for a wonderful vacation, but an event happened that ruined all the positive impressions.
We were accused of drinking a small bottle of whiskey from the minibar.
UAH 190, which was taken from the amount of the deposit, is not a price worth arguing over, but...
The conditions of room handover do not provide for the presence of residents during its inspection by the maid. First, we have to hand over the keys to the reception, and then the maid (in our case it was Lyudmila) informs the person on duty about accepting the room. That is, she can say anything and we will no longer have any opportunity to refute the lie.
I was very offended by the statement about THEFT. I am a decent person and would never in my life undermine my authority with such trifles, and especially drink 100 grams of whiskey and pack a cork and an excise stamp on an empty bottle. But neither the administrator nor the maid accepted any arguments from my side.
I asked to record in writing the fact that there was no alcoholic beverage in the bottle, but the maid, saying "I won't write anything", left the reception.
Thus, the only conclusion that can be seen from my side was the mechanism of extortion of money used by the hotel staff.
It is very unfortunate that individual employees, by their actions, cause great reputational damage to a good institution.
We were accused of drinking a small bottle of whiskey from the minibar.
UAH 190, which was taken from the amount of the deposit, is not a price worth arguing over, but...
The conditions of room handover do not provide for the presence of residents during its inspection by the maid. First, we have to hand over the keys to the reception, and then the maid (in our case it was Lyudmila) informs the person on duty about accepting the room. That is, she can say anything and we will no longer have any opportunity to refute the lie.
I was very offended by the statement about THEFT. I am a decent person and would never in my life undermine my authority with such trifles, and especially drink 100 grams of whiskey and pack a cork and an excise stamp on an empty bottle. But neither the administrator nor the maid accepted any arguments from my side.
I asked to record in writing the fact that there was no alcoholic beverage in the bottle, but the maid, saying "I won't write anything", left the reception.
Thus, the only conclusion that can be seen from my side was the mechanism of extortion of money used by the hotel staff.
It is very unfortunate that individual employees, by their actions, cause great reputational damage to a good institution.
Like
You like
• 20
Don't come here if you want to be healthy! On the fourth day of my stay at the hotel, I had symptoms of acute poisoning - abdominal pain, vomiting. I ate only at the hotel. He went to the emergency room of the hotel - there he met several people with similar symptoms: fever, stomach pain, vomiting. I was convinced that there was a mass poisoning or intestinal infection among the residents.
… More ▾
Don't come here if you want to be healthy!
On the fourth day of my stay at the hotel, I had symptoms of acute poisoning - abdominal pain, vomiting. I ate only at the hotel. He went to the emergency room of the hotel - there he met several people with similar symptoms: fever, stomach pain, vomiting. I was convinced that there was a mass poisoning or intestinal infection among the residents. The hotel does not take any action, moreover, ignores the situation. Officially at the reception I am told: "We have never had this", big eyes do. And at the medical center, the nurses talk to each other: "Already bought all the drugs in the pharmacy, a man of 20-30 patients. "
I did not receive any compensation, not even free medicine. The hotel administration just sneezes that the residents are poisoned in the restaurant! !!
Well, the little things. The attitude of the staff is indifferent and greedy. The receptionist cannot call a taxi.
The transfer from the hotel to the station costs an astronomical amount - twice as much as a taxi. No procedures are included in the price. Usually sanatoriums have at least a few free procedures - but not here. There are kettles in the rooms, but no drinking water. It is necessary to take in a minibar for crazy money or to carry from shop in town.
And these are trifles. The mass poisoning of the residents is a real horror!
Take care of your health, choose other hotels!
On the fourth day of my stay at the hotel, I had symptoms of acute poisoning - abdominal pain, vomiting. I ate only at the hotel. He went to the emergency room of the hotel - there he met several people with similar symptoms: fever, stomach pain, vomiting. I was convinced that there was a mass poisoning or intestinal infection among the residents. The hotel does not take any action, moreover, ignores the situation. Officially at the reception I am told: "We have never had this", big eyes do. And at the medical center, the nurses talk to each other: "Already bought all the drugs in the pharmacy, a man of 20-30 patients. "
I did not receive any compensation, not even free medicine. The hotel administration just sneezes that the residents are poisoned in the restaurant! !!
Well, the little things. The attitude of the staff is indifferent and greedy. The receptionist cannot call a taxi.
The transfer from the hotel to the station costs an astronomical amount - twice as much as a taxi. No procedures are included in the price. Usually sanatoriums have at least a few free procedures - but not here. There are kettles in the rooms, but no drinking water. It is necessary to take in a minibar for crazy money or to carry from shop in town.
And these are trifles. The mass poisoning of the residents is a real horror!
Take care of your health, choose other hotels!
Like
You like
• 22
• traveled 3 years ago
The price of the rooms does not correspond to the quality and service in the service. Ants crawl in the bathroom and on the bed. THIS IS NOT A 4, BUT LESS THAN A THREE.
… More ▾
The price of the rooms does not correspond to the quality and service in the service. Ants crawl in the bathroom and on the bed. THIS IS NOT A 4, BUT LESS THAN A THREE.
Like
You like
• 11
We are visiting the hotel for the 4th year, in the reservation department I booked a room on 24.06. 2021 - 12.07. 2021, back in April Standard Superior Planning Premium with balcony and sofa bed, because we have 2 adults and two children and we know that the hotel has two such rooms, but instead came and got a smaller room with a smaller closet, chest of drawers, things are nowhere to lay out and with a folding bed, instead of a folding sofa which also rests against a balcony door and it is possible to leave on a balcony, only through a folding bed.
… More ▾
We are visiting the hotel for the 4th year, in the reservation department I booked a room on 24.06. 2021 - 12.07. 2021, back in April Standard Superior Planning Premium with balcony and sofa bed, because we have 2 adults and two children and we know that the hotel has two such rooms, but instead came and got a smaller room with a smaller closet, chest of drawers, things are nowhere to lay out and with a folding bed, instead of a folding sofa which also rests against a balcony door and it is possible to leave on a balcony, only through a folding bed. They don't want to connect with the Administration not at the reception and not through the reservation department, I don't understand what kind of mess is going on in the hotel? They offer to move from the 29th to the room I booked 2210, and the 11th to move back to 2201, which I did not book ....no words, we have two children, full of speeches ...go family of our friends, who are now also resting here, their parents, my parents and sister and family will arrive on June 28.
We went to this hotel because for 3 years everything was fine and everyone booked the girls correctly in the reservation department, ie the specific room that they have on the site in the description. We hope that the Administration will deal with this situation and resolve the error of its employees for the benefit of its customers.
We went to this hotel because for 3 years everything was fine and everyone booked the girls correctly in the reservation department, ie the specific room that they have on the site in the description. We hope that the Administration will deal with this situation and resolve the error of its employees for the benefit of its customers.
Like
You like
• 14
For that kind of money to live in repair, with a roar over your head (standard rooms on the 4th floor)... Think very, very much... Before booking, the reception does NOT INFORM about these works at the hotel (( They tried and asked very much to change the room. But alas (( they don’t go to a meeting and understanding that it’s impossible to relax like that.
… More ▾
For that kind of money to live in repair, with a roar over your head (standard rooms on the 4th floor)... Think very, very much... Before booking, the reception does NOT INFORM about these works at the hotel (( They tried and asked very much to change the room. But alas (( they don’t go to a meeting and understanding that it’s impossible to relax like that. There are hotels nearby for half the same money, with the same conditions. Very sorry that we stopped here (((
Like
You like
• 5
We rested in this hotel several times, everything was fine, but this time we were not warned about the planned renovation! The family came to stay in silence, and there, on the one hand, from 9 am to 9 pm, they work as a grinder and a puncher, and from above they knock on the roof, laying new tiles. In addition, I absolutely did not like the work of the doctor, who expressed extreme dissatisfaction with the fact that my husband and I came together for an appointment at the same time, although we were so recorded at the reception.
… More ▾
We rested in this hotel several times, everything was fine, but this time we were not warned about the planned renovation! The family came to stay in silence, and there, on the one hand, from 9 am to 9 pm, they work as a grinder and a puncher, and from above they knock on the roof, laying new tiles. In addition, I absolutely did not like the work of the doctor, who expressed extreme dissatisfaction with the fact that my husband and I came together for an appointment at the same time, although we were so recorded at the reception. I canceled all the procedures that I planned to undergo. By the way, we (4 people of different ages, weights and, accordingly, health status) received exactly the same appointment for drinking water, which is extremely strange.
The only thing I liked was the work of the staff in the dining room (polite and pleasant girls) and the maids.
The only thing I liked was the work of the staff in the dining room (polite and pleasant girls) and the maids.
Like
You like
• 6
For the first time I am in the hotel in fact as in a new building. Every day there are repairs both in the yard and in the middle of the room. Rest is spoiled by constant noise of a perforator and other construction tools. I do not advise to go this season.
… More ▾
For the first time I am in the hotel in fact as in a new building. Every day there are repairs both in the yard and in the middle of the room. Rest is spoiled by constant noise of a perforator and other construction tools. I do not advise to go this season.
Like
You like
• 6
Traveled with my wife in February 2021. 1) Location. The hotel is located at the entrance to Skhidnitsa at the very top. We booked the "Luxury Plan Suite" room so the view from the window was just gorgeous. There is a market near the hotel, so you can buy all sorts of souvenirs, things, products and a lot of interesting things.
… More ▾
Traveled with my wife in February 2021.
1) Location. The hotel is located at the entrance to Skhidnitsa at the very top. We booked the "Luxury Plan Suite" room so the view from the window was just gorgeous. There is a market near the hotel, so you can buy all sorts of souvenirs, things, products and a lot of interesting things. Closest to the hotel is well number 3 (in the forest), so that this water can be drunk directly from the well. Of course, it’s far from the rest of the wells, but for those who like to walk, it’s good to walk and breathe in the fresh mountain air.
2) Cleanliness. The hotel is clean everywhere. The rooms are clean and spacious. The room has everything you need. Hairdryer, kettle, safe, dishes, TV, etc. Cleaned up every day. WI-FI worked great.
3) The staff is friendly and polite.
4) Medical center. Everything is great here too. There are many different procedures: baths and massages, a salt room, a pump room, a physical room, a swimming pool, a gym. You can pass all the necessary tests.
5) Restaurant. The food is very good. There are two options: dietary and regular. There is a buffet. Portions are big. And most importantly - DELICIOUS!! ! (even dietary).
Very good hotel. I recommend!! !
1) Location. The hotel is located at the entrance to Skhidnitsa at the very top. We booked the "Luxury Plan Suite" room so the view from the window was just gorgeous. There is a market near the hotel, so you can buy all sorts of souvenirs, things, products and a lot of interesting things. Closest to the hotel is well number 3 (in the forest), so that this water can be drunk directly from the well. Of course, it’s far from the rest of the wells, but for those who like to walk, it’s good to walk and breathe in the fresh mountain air.
2) Cleanliness. The hotel is clean everywhere. The rooms are clean and spacious. The room has everything you need. Hairdryer, kettle, safe, dishes, TV, etc. Cleaned up every day. WI-FI worked great.
3) The staff is friendly and polite.
4) Medical center. Everything is great here too. There are many different procedures: baths and massages, a salt room, a pump room, a physical room, a swimming pool, a gym. You can pass all the necessary tests.
5) Restaurant. The food is very good. There are two options: dietary and regular. There is a buffet. Portions are big. And most importantly - DELICIOUS!! ! (even dietary).
Very good hotel. I recommend!! !
Like
You like
• 15
Working in a travel agency, I did not know that there were hotels of this level in Ukraine. The two-room suite is simply amazing. Cleanliness, equipment of the room, everything is thought out for the convenience of guests. Towels, bedding, bathrobes - all of excellent quality. The food is beyond praise, and especially the service, the girls in the restaurant, it seems that you are visiting them.
… More ▾
Working in a travel agency, I did not know that there were hotels of this level in Ukraine. The two-room suite is simply amazing. Cleanliness, equipment of the room, everything is thought out for the convenience of guests. Towels, bedding, bathrobes - all of excellent quality.
The food is beyond praise, and especially the service, the girls in the restaurant, it seems that you are visiting them.
The pools are clean and warm.
Beautiful well-groomed territory, near the forest, as well as the market and shops.
The view from the 4th floor room is incredible!
I make the hotel prosperous!
The food is beyond praise, and especially the service, the girls in the restaurant, it seems that you are visiting them.
The pools are clean and warm.
Beautiful well-groomed territory, near the forest, as well as the market and shops.
The view from the 4th floor room is incredible!
I make the hotel prosperous!
Like
You like
• 4
Show more »
