We are not the first time in Turkey and such incompetence casts a shadow on the whole company ANEX!! ! In general, we decided to go to Flora, but not settle, but continue to demand the fulfillment of obligations... All this lasted about 5 hours... We were offered a deluxe family room in Flora as compensation - this is ridiculous !! ! De suite with one bathroom and a second room without a window, do you understand the level of the hotel ?? ? We offered them, since this is the Crystal chain and the ANEX operator, to give us a choice of a hotel, for example, Crystal Centro or Asteria Kemer, which was refused... As a result, at 13.00 they gave up and took us to Crystal Prestige Elite. But they settled in the most terrible room from the duplex family, but we went to the reception and changed to a chic two-room apartment with two bathrooms and two balconies.
The hotel itself is not bad, we kind of wanted it) And yet, there is an advertisement in the hotel elevators that you can change the hotel to Flora or Centro for free (!!! )! Warning everyone - be careful!! ! This is the first time we have encountered such rudeness and impudence, my advice is to be vigilant! Now next year we will think thirty-three times whether to go through ANEX and to the Crystal network, although we have already traveled through ANEX not for the first time to the Crystal network !! !
Had the imprudence to spend a holiday with his wife and two children in this hotel.
So I'll start in order:
1) We flew from Anex tour from Kyiv to Antalya, then on a transfer for 2.5 hours, as there was confusion with the list of tourists.
2) We settled in quickly (the auction started at $100 ended at $70 and we were offered a family room). Room 3346 overlooking the pool, the stage and the sea on the horizon! The room itself is large, two-level. In the room, unfortunately, the hotel does not provide toothbrushes, toothpaste, shaving products and bathrobes. This is not a problem, everything can be bought on the spot. The air conditioning system copes with its task, we had a combined one (general for the hotel + normal).
3) WIFI is free in the hotel. The hotel catches without problems, the territory will have to search.
4) There are many pools, and they are quite diverse. They are even cleaned in the evening. I saw it personally.
The water park is worthy, I think everyone will love this entertainment.
But be careful when descending from large slides, as the employees do not really follow the sequence of descents (no one crashed into me, but I saw how it happens with others)
5) Animation - in our opinion, it is like a gopher, everyone knows that it exists, but it does not exist. She is VERY lethargic. (I have something to compare). Everything is standard: broken-down darts, boccia on the beach near sun loungers), water polo, aqua aerobics...
There is also children's animation. The idea is great. There is a detached, fenced building with its own swimming pool, mini water park, system
registration of children, In general, everything is cool, but while I was studying what the children actually do there, I saw how the children by the pool fall one by one due to an unsuccessfully chosen cover ...
Summing up the animation, as I understand it, their main task is to serve time, put on pop music as loudly as possible in the morning, get as many water excursions as possible, and go around begging for positive feedback from your phones.
I observed the situation when the animator approached the Poles and during their conversation in English spoke about the Russian guests, to put it mildly, impartially. Then she immediately approached a couple of vacationers, as it turned out, Russians, and, moreover, who knew English))), and without apologizing hurried to leave ...
6) Kitchen...Let's just say, you won't stay hungry if you are smart and agile))).
Breakfast...Do you want pancakes or scrambled eggs? ) Not a problem, find a table right away), then stand in QUEUES, do not forget about coffee / tea, and now enjoy a cold breakfast, but with hot coffee.
Lunch ...In the main DINING ROOM (namely, a dining room, since it cannot be called a restaurant in any way), there are usually not many people. This is due to the fact that at this time there are many other places where you can eat. Therefore, you can dine without any quests.
Dinner...You always want to spend it on the street with a beautiful panorama, which is what we actually did.
There is only a small nuance) is to find a clean table, there are many free ones, but in most cases they are not removed. But we are in the canteen, so we just take the dirty dishes and put them on another dirty table.
A few words about service in bars, "restaurants" It simply does not exist. You need to take everything yourself, except for wine for dinner (you can’t take it yourself). There is no normal alcohol.
If you think that a couple of extra $ 10 will solve the problem, I hasten to upset you ...
I want to express admiration for the Italian restaurant. Very decent food and service.
7) Beach. There is a scheduled shuttle there. Walks often enough. It can be heard by loud pops from the exhaust system. There are not enough places on the beach for so many guests.
The beach is clean, the entrance to the sea is quite comfortable. The hotel does not have its own pier.
8) I can't help but share with you the story that happened to us in this hotel.
One day, we returned from the beach to the room.
The door to our room was ajar. Our second key card disappeared from the room. In such situations, it is necessary to contact the hotel's gestrelation, which I did. The girl Svetlana assured me that she would sort out what had happened. I, in turn, wrote a statement in which I indicated the circumstances of the incident, with a request to conduct an audit and inform me of its results.
The next day, without waiting for an answer from Svetlana, I came to her myself. To my fair question about the verification, Svetlana began to make me look like an idiot, she said that maybe I thought it all up.
I want to tell you right away that I have a recording of her conversations with me!!!
As well as a photo of my application. I don't think people like this should work in places like this.
Outcome. The impression of the beautiful architecture and location of the hotel, the fabulous beauty of the mountains and nature, the endless warm sea is VERY spoiled by the hotel staff.
So, the contingent is 80% Slavs (Russians, Ukrainians, Belarusians).
1. Nutrition. Children's menu: cereals, cereals, yoghurts, soups, good quality fruits, a separate eating area for children.
2. Food for adults: every other day for dinner there were crayfish in unlimited quantities (undersalted), ours can be seen right away - they rowed with plates, as if they were eating crayfish for the first time))), mussels, squid stewed, tuna fish, grilled, beef , poultry in different versions, many types of snacks, pastries, cheeses. There is a lot of food, and those who wrote that they didn’t have enough food, well, this is a clear overkill (((For breakfast, in addition to scrambled eggs, several types, pancakes, pastries, fruit always, yogurt, honey in combs, pancakes, vegetables, cheeses, everything is enough. We we love to sleep and came to an end and there was always a lot of food.
There is a moment - at rush hour there is a delay with free tables.
3.3 restaurants: the main one, by the pool, near the beach, work according to a joint schedule, so you can always have a bite to eat during the day. There is a separate restaurant-pastry shop. Be sure to go to the a la carte - salmon, mussels, squid on the menu, everything was delicious and large portions (at no extra cost).
4. Bonus: refrigerators on site with free bottled water, ayran, juices, freezers with packaged ice cream. The child and her husband ate to satiety.
5. Service: attentive, the waiters tried hard, ran like clockwork, polite, and without tipping.
6. The water park is good, several types of slides, a separate town for children with mini slides, it closes, the child will not run away.
7. Animation: for children cooking pizza, face painting, cartoons, crafts, dance lessons.
8. Beach: yes, it is small, there are a lot of people, but it is clean, small pebbles, there are a lot of sun loungers, there are in the shade. If you do not get a sun lounger, then there are several large pools on the territory of the hotel, and you will always find a place near them. The water is warm in September and the sun is no longer hot.
9. Spa. Free of charge: hammam, steam and dry baths, for a fee you will be massaged and made with masks, etc.
10. Rooms: if you don’t get hung up on mold in the corners, then it’s quite clean, the equipment worked properly, at least we cleaned EVERY DAY, replenished shampoos, washcloths and changed towels.
11. Alcohol is normal, if you want two glasses, take it.
The Turks, of course, saw their light)))
Summary: the hotel is good, 100% occupancy, it is worth going in September, with children. Be sure to visit the canyon: take a taxi there, walk back, it's very beautiful, swim through the canyon, we really liked it. The water in the canyon is cold (15 degrees) but no one got sick. And separately I would like to wish our compatriots to be more civilized on vacation, because some behave like from a "wild land"))
Rested from 5 to 12 June.
In the village of Goynuk already 2 times. We like him very much. Beautiful nature!
And now about the hotel itself.
The hotel is beautiful! The area is the bomb! Big, very well-groomed! Lots of pools.
Great big water park!
The hotel is more suitable for families. Lots of families with children. Great kids animation!
Animator Lena is very groovy with a very pleasant sonorous voice! ) Although we are already teenagers, but every evening on the stage before the show - program, Lena arranged competitions for children with awards. Well done!
The hotel is just huge. You won't find everything right away. But the next day we got our bearings perfectly. For two days we lay by the pool near the hotel. Yeah not bad. But, then we got to the pool near the sea! That's great! Who wants to swim in the pool, who wants to go swimming in the sea. Bar, cafe nearby. We did not go to the hotel for lunch as soon as we got to this pool. There is everything not to stay hungry.
Animators have always worked on the beach and near the pool. Well done! All the time they tried to hook us into some kind of game or dance. Vera from Georgia, Mehmet, Oksanochka (hello from fellow countrymen), Aya. Goodies! Bocce, darts, water polo, water aerobics, Zumba. In short, there was plenty to do!
The sea is gorgeous. Transparent as a tear. There were always sun loungers.
Food at the hotel is a separate issue. I don’t know what kind of gourmets write here about food... Like, the food is monotonous and there is nothing to eat... They fed for slaughter! There is always something new to choose from. Grill every day. Meat, kebab, fish, vegetables. Seafood every day. In the form of a cocktail (mussels, squids, shrimps) stewed or in the form of a sauce for gorgeous fish that melts in your mouth! On Monday there were crabs, pilaf in mussel shells, grilled tuna. Sweets - a separate issue! Sooo many and varied. There was even honey in the combs. All kinds of baklava, cakes, pastries.
From fruits - delicious sweet watermelon, peaches, nectarines, apricots, strawberries, kiwi, oranges. And for some reason, sour green plums (cherry plum)))).
Smoothies made from strawberries in the morning. With you. Lots of strawberries, some milk.
The rooms are a bit tired. It would not hurt to podshamanit) But, not critical. We had a family room with a great view (5344). And the sea, and the mountains, and the pool. We were given rooms next to friends 5342. Thank you very much to the girls from the reception. Very pleasant.
I had a DR and a wedding anniversary on June 11 (silver))). We ordered the A la carte fish restaurant "Adagio" for the 11th. It is located on the sea, next to the pool. During the day, this is a cafe where they dine, and in the evenings - a restaurant). Advice to those who want to visit A la carte fish. Upon arrival, immediately sign up at the gestrelation. The restaurant is popular, so there may be no availability later. The menu is small but good! Yes, and be sure to order everything at once. Then no one will deliver anything. Don't be shy! ) Delicious shrimp gouvech. A whole pot of shrimp baked with cream. In short, try everything!
The waiter came up to the table with a piece of baklava and a candle and congratulated. A trifle, but nice!
When they came to the room after the sea, there was a congratulation from the hotel. A bottle of wine, 2 glasses, a plate of fruit and a large piece of cake. And postcard)
The mini bar was replenished constantly, but only if you put up a mini-bar sign.
What I didn't like about the hotel was the housekeeping. None. The floor was not washed at all. Vacuumed tyap-blunder. The trash remained. Linens are really clean. Changed regularly. Jars (shampoo, conditioner, body lotion, shower gel, soap) were also constantly replenished.
The staff at the hotel is friendly.
A big plus is the location of the hotel. Lots of shops nearby! You don't have to go anywhere. You can buy everything there. Most importantly, bargain! You can bring down the price pretty well. The Turks were shocked by us! But bargaining is in our blood in Odessa! )))) Good leather shoes, textiles. Lots of sales. For gifts - that's it. Sweets were also bought there. In general, everything is close.
Yes, another huge downside! Wifi is practically non-existent. More or less tolerable near the pool by the sea.
To summarize. . .
We really liked the hotel! I recommend. I think we'll come again!
2. The rooms are ordinary, not chic, not shabby, but standard, soundproofing is good
3. Nutrition:
For kids - weak, sometimes you don’t know what to give, you have to mix empty broth with mashed potatoes, and look for some kind of meatballs), but there is always vermicelli))
-- Regular breakfasts: eggs, pancakes, cold snacks and very diluted orange juice
-- Lunch: in the main restaurant very thin, watery broth, meat: liver, fried chicken fillet, pieces of fish, and garnish
Dinner: dinner, as in a good five: seafood every day (dorado, trout, salmon, shrimp, squid, mussels) all types of meat, various side dishes
4. Service at a good level, and this also applies to cleaning, the hotel is clean.
5. Drinking. Is this a separate issue????
Drinks only local production. JimBeam was seen somewhere, but I think it's an accident????????
You will not see a single drink... they are all hidden behind the bar, to be honest, I see this for the first time.
6. Sea.
The sea is beautiful, clean and warm, but this has nothing to do with the hotel)). The road to the sea is a maximum of 5 minutes, and you don’t feel that this is the second line, you just walk around the hotel for a long time) or you drive, because the car runs for 5 seats)
Now the hotel is in the "foot", on the beach at 9-10 in the morning you will not find a free sun lounger, we are located there freely at 8
The hotel is good value for money. I won't go back to it a second time.