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Where to complain about an unscrupulous hotel guide who cheated on money?
The hotel guide (from the Odeon company) Filimonova Aelita deceived us by not making a discount, embezzling this money. All the tickets that she could hardly sell us were either issued by her to other people's names or to other hotels. And my children and I had to go to other hotels to be picked up from there. Once she pointed out another hotel to the bus guide, and by chance (we were just noticed on the road) we got into our bus. We bought 3 excursions for 4 people and 1 expensive excursion for 1. The total amount was over 550 euros. We were entitled to a 7% discount. However, Aelita said that now is the "hot season" and there are no discounts. The Odeon Tours hotline told us otherwise. Where can I complain about such an unscrupulous employee?
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Answers • 19
This is the first time I've heard this in Spain. It was not necessary to have a relationship with such a guide and firm. In Spain, there are many firms and representative offices selling excursions, a 7% discount is just a trifle, we had a discount of 10% for the second and third excursions.
Try contacting Odeon and explaining the situation. Money and mood will not be returned, but science will be different. There are no such grabber guides in Lloret.
Try contacting Odeon and explaining the situation. Money and mood will not be returned, but science will be different. There are no such grabber guides in Lloret.
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answered 6 years ago
Thank you. We also travel a lot. And for the first time faced with such rudeness and unprofessionalism. Especially in Spain. The money will definitely not be returned. Since the deeply disrespectful AELITA FILIMONOVA "could" sell us excursions only for 2 days. And for the discount it was necessary to issue tickets one day (as we planned). But then "the tablet did not work for her", then "there were problems with the Internet", etc. 37 euros is not a great amount. It is unpleasant to be deceived and I want to warn other people. Thank God she couldn't sell us tickets to PortAventura!!! We got there on our own and bought our own tickets on the spot. Those tourists who bought tickets from her could not pass through them at all, since the barcode could not be read!!!
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answered 6 years ago
Once again I am convinced -TUI steers and the miser pays twice, and greedy always.
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answered 6 years ago
It's right there in Spain. And she - to you, as a result of a fight, ending it in the precinct. protocol, etc.
Or find it somewhere in Russia. The best option is if it's a bus, right on it!
Or find it somewhere in Russia. The best option is if it's a bus, right on it!
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answered 6 years ago
What nonsense do you write while sitting at computers. Punching in the face would end up in the police and expulsion from the country or a ban on entry into the European Union + at least a fine --- NOBODY WANTS TO REST IN CRIMEA and ANAPA,
Find in Russia --- look at the map of the country first, then count the resources to find out when a person arrives, find him, ... - And again, a criminal offense. you think only you have friends and relatives in law enforcement and criminal circles.
The main conclusion, as I wrote above, is the choice of a good tour operator (not a sales agency, but a tour operator).
The miser pays twice --- the greedy always.
Find in Russia --- look at the map of the country first, then count the resources to find out when a person arrives, find him, ... - And again, a criminal offense. you think only you have friends and relatives in law enforcement and criminal circles.
The main conclusion, as I wrote above, is the choice of a good tour operator (not a sales agency, but a tour operator).
The miser pays twice --- the greedy always.
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answered 6 years ago
The second time I see the comment "Miserly pays twice" ... Strange comment.
Dear readers! I repeat. We travel with children and are VERY responsible in choosing a tour operator. We do NOT save on our trips.
If Coral Travel is "the choice of the stingy", then which operator should I choose????
If you feel the need to offend or humiliate someone, then please refrain from commenting on my post, since I came here for advice, not for insults.
And also, with my post, I want to warn tourists who are just going on the road.
Dear readers! I repeat. We travel with children and are VERY responsible in choosing a tour operator. We do NOT save on our trips.
If Coral Travel is "the choice of the stingy", then which operator should I choose????
If you feel the need to offend or humiliate someone, then please refrain from commenting on my post, since I came here for advice, not for insults.
And also, with my post, I want to warn tourists who are just going on the road.
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answered 6 years ago
I will intercede a little for the previous speakers. Perhaps it is not avarice, but haste and inattention. Coral Travel operator, it was necessary to take excursions there. If the seller of excursions starts to play up - immediately send him. Those who have not been to Europe write about scuffle. This is not Crimea and Anapa - fly home on the first flight. But the police will not deal with showdowns between Russians. Let your "experience" science be different.
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answered 6 years ago
Apparently I misunderstood something. OK. Again.
1. We bought a ticket in March for July. (to the comment about haste). In the official representative office of Coral travel in our city.
2. The hotel is a 30-minute drive from Barcelona, on the 1st line of the sea. All inclusive. All inclusive. (to the comment about stinginess). The hotel is chic. There are no complaints about the hotel.
3. Transfer to the hotel and back was provided by Coral travel. And the time of the meeting with the guide (which was provided on the basis of our voucher) was indicated to us during the transfer to the hotel.
4. We did NOT buy excursions: on the street / from the hands / from other travel agencies.
5. We DO NOT know with what fright at the indicated time the guide came to us, which does not belong to the Coral company, but to the Odeon tour company. Perhaps they have their own partnerships.
6. Her details hang in our hotel as an official representative of the company. She was our hotel guide.
7. We saw at the 1st meeting that she "began to play up". We called the Coral Travel hotline from the hotel reception. We were told that her actions were contrary to what she was supposed to do. BUT they can't do anything because she ALREADY got us all messed up. And now, back home, we plan to complain about her in writing.
1. We bought a ticket in March for July. (to the comment about haste). In the official representative office of Coral travel in our city.
2. The hotel is a 30-minute drive from Barcelona, on the 1st line of the sea. All inclusive. All inclusive. (to the comment about stinginess). The hotel is chic. There are no complaints about the hotel.
3. Transfer to the hotel and back was provided by Coral travel. And the time of the meeting with the guide (which was provided on the basis of our voucher) was indicated to us during the transfer to the hotel.
4. We did NOT buy excursions: on the street / from the hands / from other travel agencies.
5. We DO NOT know with what fright at the indicated time the guide came to us, which does not belong to the Coral company, but to the Odeon tour company. Perhaps they have their own partnerships.
6. Her details hang in our hotel as an official representative of the company. She was our hotel guide.
7. We saw at the 1st meeting that she "began to play up". We called the Coral Travel hotline from the hotel reception. We were told that her actions were contrary to what she was supposed to do. BUT they can't do anything because she ALREADY got us all messed up. And now, back home, we plan to complain about her in writing.
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answered 6 years ago
anatoliy_tar, "bret" - in what language is this word and how is it translated?
In Europe, you can safely punch in the face, the main thing is to position yourself as some kind of minority.
In Europe, you can safely punch in the face, the main thing is to position yourself as some kind of minority.
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answered 6 years ago
Coral travel in Spain has proven itself poorly.
The most recent example is with me on a plane to Barcelona in July 2018. a family flew to whom Coral Travel informed an hour before the plane's departure that their transfer from the airport to the hotel was canceled --- the plane arrived in Barcelona at 22.40 and, accordingly, while the control is until 23.30, there are no trains ----- a taxi cost them a very decent sum in euro --- to the hotel 60km.
I’ve been vacationing for 6 years with TUI where I haven’t been, but I’ve been almost everywhere, in hotels the hotel guides are all in company uniform and when buying travel services they immediately issue checks printed on portable cash registers that have all the information about the service, including the place from which will pick up the bus.
I don’t have an advertisement for the company, just my personal experience, they also have jambs, but such as you describe, this is evidence of a bad tour operator.
The most recent example is with me on a plane to Barcelona in July 2018. a family flew to whom Coral Travel informed an hour before the plane's departure that their transfer from the airport to the hotel was canceled --- the plane arrived in Barcelona at 22.40 and, accordingly, while the control is until 23.30, there are no trains ----- a taxi cost them a very decent sum in euro --- to the hotel 60km.
I’ve been vacationing for 6 years with TUI where I haven’t been, but I’ve been almost everywhere, in hotels the hotel guides are all in company uniform and when buying travel services they immediately issue checks printed on portable cash registers that have all the information about the service, including the place from which will pick up the bus.
I don’t have an advertisement for the company, just my personal experience, they also have jambs, but such as you describe, this is evidence of a bad tour operator.
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answered 6 years ago
A small recommendation to everyone: go on your own. Transport in Europe functions remarkably, but some tourist places like Montserrat can also be taken with a tour. In April, we traveled all over Portugal and around Madrid. Much cheaper than with a guide and a general tour. Plus, you yourself go where you need to and do not expect latecomers and whiners. I remembered the information about Coral travel.
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answered 6 years ago
My children and I travel around Europe on our own, then you hang all the problems on yourself (you didn’t think it through, didn’t prepare, etc.), counting on domestic maintenance is probably more expensive for yourself!
Specifically in Barcelona. There are so many travel agencies to assist tourists, and you can prepare all the excursions from home.
On your question, go to court against those who could not provide you with these services. First, figure out for yourself why you bought excursions from the Odeon representative, and not from Coral. Option 1 - Odeon - the official representative of Coral (as often happens) and had the right to foist these excursions. Option 2 - these excursions were cheaper at the Odeon, and you were flattered by it. Your fault is visible here.
You often see it in your narrative - "she said, for other people's names, a 7% discount was relied on, etc." It is unlikely that you have documents for all this. Nothing will come of you, get away!
Specifically in Barcelona. There are so many travel agencies to assist tourists, and you can prepare all the excursions from home.
On your question, go to court against those who could not provide you with these services. First, figure out for yourself why you bought excursions from the Odeon representative, and not from Coral. Option 1 - Odeon - the official representative of Coral (as often happens) and had the right to foist these excursions. Option 2 - these excursions were cheaper at the Odeon, and you were flattered by it. Your fault is visible here.
You often see it in your narrative - "she said, for other people's names, a 7% discount was relied on, etc." It is unlikely that you have documents for all this. Nothing will come of you, get away!
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answered 6 years ago
Are you sure that it was Aelita Filimonova???? where does such naivety come from ... they don’t show passports ... I decided a long time ago ... so I don’t buy excursions ... all the more expensive .. yes, and I also came across such Aelites ...
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answered 6 years ago
kns2001
take a photo of copies of all receipts, describe the situation in detail in a letter and send it to the tour operator. if the tour operator is normal, he will take action. but, the money is unlikely to be returned to you. if you have a normal relationship with the travel agent who sold you the tour, do it through him - let him contact the representatives of the tour operator and send your complaint. when I was in an unpleasant situation due to the actions of an unprofessional hotel guide - they did just that. the guide was fired.
ps buying excursions from a tour operator, especially if there are many tour agencies in the region of your holiday, is the greatest stupidity (IMHO)
take a photo of copies of all receipts, describe the situation in detail in a letter and send it to the tour operator. if the tour operator is normal, he will take action. but, the money is unlikely to be returned to you. if you have a normal relationship with the travel agent who sold you the tour, do it through him - let him contact the representatives of the tour operator and send your complaint. when I was in an unpleasant situation due to the actions of an unprofessional hotel guide - they did just that. the guide was fired.
ps buying excursions from a tour operator, especially if there are many tour agencies in the region of your holiday, is the greatest stupidity (IMHO)
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answered 6 years ago
OK then. The simplest - the receipts are issued to other people's names, if any. To whom will you prove that it was you who paid? You can't prove anything!
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answered 6 years ago
Where can I complain about such an unscrupulous employee? It’s bad that the books of complaints and suggestions went down in history)) (although there were none in Spain). Only the psychology of people has not gone down in history and many people think that if you complain, then someone will be punished and we are even. In the 21st century, we complain through social networks to a third party, that is, to the entire Internet audience, and this is the most sensitive complaint for our offender. Do you think that if you write a complaint to the tour operator, then someone will read it? In the best case, a tourist officer will write you a reply. And we read everything here and we sympathize with you). Therefore, relax and remember the good things that happened during the trip, and draw a conclusion from what happened.
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answered 6 years ago
Guides never sell anything, just like an artist does not sell tickets for performances (I have not seen this). They sell tour agents who sit (including in hotels) and often do not even know what they are selling, because they themselves have never been on this excursion. Their earnings are a percentage of the sale. Tour agent and tour operator want to sell their product and use all methods for this. And you must receive a written agreement, which indicates the place of collection, time, places of visits, additional payment (if any) and the cost of the excursion. After payment, be sure to receive a receipt. Why did you decide that you are entitled to a 7% discount? Where was it recorded?
Good luck and more positive emotions.
Good luck and more positive emotions.
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answered 6 years ago
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