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Related question «General issues»
Guides from tour operators
Everyone, good afternoon! A lot of things here in the forums are written about the behavior of Pegasus representatives in Taba (intimidation of tourists if you do not buy excursions from them). I would like to ask Tez Tour the same situation? And in general, can these guides really spoil the rest? And what to do in this case?
Thanks to all!!!
Thanks to all!!!
Translated automatically from Russian. View original
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Answers • 13
not only guides from Pegasus are intimidating, but from other operators as well. it all depends on the guide.
he didn’t do anything to you, and if he dares, write down his data to the maximum, and roll a complaint to the CHEF-Guide, or addressed to the Director, well, upon arrival home to the office.
he didn’t do anything to you, and if he dares, write down his data to the maximum, and roll a complaint to the CHEF-Guide, or addressed to the Director, well, upon arrival home to the office.
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answered 14 years ago
We were satisfied with our guide from Anex tour! Very nice people - they didn’t impose anything, calmly explained all the little things - and taking excursions from someone else disappeared by itself)))))
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answered 14 years ago
You know, all or most guides are pretty good psychologists. This is their job. You should not be surprised. They squeeze the client to the maximum. , is no exception. It’s just that PEGAS, in impudence and impudence, outdid everyone. I’m surprised at the leadership of Pegasus, don’t they read the reviews of tourists? Where are the conclusions? Or are they satisfied with everything? Money doesn’t smell.
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answered 14 years ago
Well, who is useless, who is not =) the main thing is to write in the right direction!
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answered 14 years ago
We were in Taba in Interconti in November and there are no complaints about the girls from Pegasus. Unobtrusive and resolve emerging problems (Albina and Vera). But on a trip to Israel and Jordan through Pegasus, not everyone liked it. Yes, there was a separate bus, yes, Russian-speaking guides, the beauty is around, but the boy Denis accompanying us is a complete "ameba", an ordinary shepherd, we felt like a herd with him. We didn’t get any answers at the borders, or help with orientation in foreign areas (and we crossed so many borders at once for the first time and questions arose regularly). And the system of discounts in the shops where you are brought for souvenirs also kills: you are given colored coupons with discounts (moreover, if you pay attention to the color of the coupons for different groups is different, more precisely, each guide has its own color) You use these coupons to make purchases 4 times more expensive, but like at a discount, and after 5 minutes this Denis, Vasya,
Galya or someone else in the back room gets their jackpot in terms of the number of tourists who have gone crazy. It is better to take souvenirs in the Old City in Jerusalem (although they will run you away there, but you still have time), do not rush to take icons in Bethlehem in the store, they will offer you the same ones at every step, in Jordan, buy everything in Akkaba. Good luck to all
Galya or someone else in the back room gets their jackpot in terms of the number of tourists who have gone crazy. It is better to take souvenirs in the Old City in Jerusalem (although they will run you away there, but you still have time), do not rush to take icons in Bethlehem in the store, they will offer you the same ones at every step, in Jordan, buy everything in Akkaba. Good luck to all
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answered 14 years ago
Well, there was nothing to compensate, but they apologize, even often. sometimes sorted out in place.
but of course this is not always the case, tk. many tourists give up and do not achieve their goal to the end.
but of course this is not always the case, tk. many tourists give up and do not achieve their goal to the end.
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answered 14 years ago
Here is another thing!
It is difficult to find street agencies in Taba. This is not Sharm or Hurghada for you - they are there at every turn.
Therefore, in Taba they take from guides, you don’t bargain much.
It is difficult to find street agencies in Taba. This is not Sharm or Hurghada for you - they are there at every turn.
Therefore, in Taba they take from guides, you don’t bargain much.
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answered 14 years ago
The fact is that in Taba (as well as in other regions) the "guides" of Pegasus (however, like other offices) create chaos, and the company's management covers them, therefore, in case of violation of your rights, call the tourist police and demand to draw up a protocol , where let the guide present your claims in writing. In words, there is no point in arguing, because then you will not prove anything.
Here is a vivid example of the official response of the Pegasus leadership with a wet seal to the complaint of tourists ( http://redsea.kiev.ua/_ph/4/278611592.jpg). From which, by the way, it follows that the guides are not Pegasus employees at all and therefore do not have the right to speak on behalf of your tour operator. By the way, in Egypt only Teztur has a registered local company.
The most common false statements of "guides" of tour operators:
you are obliged to take excursions with us - but this is not documented anywhere and tourists do not sign under this, you have a voucher,
where excursions are not indicated in the list of tour operator services.
that when traveling from locals (which they themselves are) you will not have insurance - nonsense, the insurance company insures you, not the tour operator, and there is no such item in the terms of insurance.
Here is a vivid example of the official response of the Pegasus leadership with a wet seal to the complaint of tourists ( http://redsea.kiev.ua/_ph/4/278611592.jpg). From which, by the way, it follows that the guides are not Pegasus employees at all and therefore do not have the right to speak on behalf of your tour operator. By the way, in Egypt only Teztur has a registered local company.
The most common false statements of "guides" of tour operators:
you are obliged to take excursions with us - but this is not documented anywhere and tourists do not sign under this, you have a voucher,
where excursions are not indicated in the list of tour operator services.
that when traveling from locals (which they themselves are) you will not have insurance - nonsense, the insurance company insures you, not the tour operator, and there is no such item in the terms of insurance.
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answered 14 years ago
Well, other fairy tales with problems of departure and so on.
For intimidation, the paper method is used - tourists are forced to sign illegal papers, for example, refusal of Pegasus services and insurance in case of a trip with a local travel agency. This is a completely illegal step and if proven, the guide can be held criminally liable - for threats to the health and life of a tourist, as well as for abuse of office and financial fraud for the purpose of profit and violation of the Geneva Convention on Human Rights, where, by the way, it is said that a person has the right to refuse to sign any document that he does not want to sign. Therefore, it is very easy to cool their ardor, tell him that you will be happy to sign after he, in front of witnesses and with their signatures (witnesses), will demand in writing from you such a paper on behalf of the travel company.
As for local companies, they are in Taba, for example, Marwan Tours.
Have a nice holiday and do not let your rights be violated.
For intimidation, the paper method is used - tourists are forced to sign illegal papers, for example, refusal of Pegasus services and insurance in case of a trip with a local travel agency. This is a completely illegal step and if proven, the guide can be held criminally liable - for threats to the health and life of a tourist, as well as for abuse of office and financial fraud for the purpose of profit and violation of the Geneva Convention on Human Rights, where, by the way, it is said that a person has the right to refuse to sign any document that he does not want to sign. Therefore, it is very easy to cool their ardor, tell him that you will be happy to sign after he, in front of witnesses and with their signatures (witnesses), will demand in writing from you such a paper on behalf of the travel company.
As for local companies, they are in Taba, for example, Marwan Tours.
Have a nice holiday and do not let your rights be violated.
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answered 14 years ago
Yes, the conversation was a success. I think for many it will be interesting and useful to read our reasoning.
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answered 14 years ago
yes ..... I ran into both a Pegasus and a Tez tour)))) CONCLUSION IS SUCH. THE TOUR OPERATOR WITH WHOM YOU FLIGHT LET WORRY ONLY ABOUT YOUR ARRIVAL AND DEPARTURE .... WELL IN THE HOTEL IF THAT WILL HELP AND ABOUT THE EXCURSION YOU SHOULD OR BE IMMEDIATELY YOURSELF AND DO NOT FORGET-YOU PAY MONEY AND MEANS THE CHOICE WITH WHOM TO REST FOR YOU. BUT IF THE HOTEL GUIDE IS RESOLVED, JUST DO NOT WRAP YOUR NERVE OR HIM OR YOURSELF AND GO WITH WHOM YOU WANT SILENTLY!!!!!!
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answered 14 years ago