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We bought a tour for two, to Egypt, Sharm, departure 21.04. Today, April 14, they came to pick up air tickets and vouchers, it turned out that the documents were made in the new name of the wife, the foreign country was in the maiden name
Before buying, they asked the travel agent more than once whether there would be problems with the flight due to the fact that the internal passport has the same last name and is foreign. on the girl's, she said there would be no problems. Today we learn that we will not be released, the travel agent says that from Monday the tour will be canceled, there may be fines. Who is to blame in this situation? How to be? Please tell me, can anyone have this?
Translated automatically from Russian. View original
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Answers • 72
It's definitely the travel agent's fault. The duties of a travel agent include checking the validity of documents of tourists for traveling abroad. If the agency is decent, then the money will be returned in full.
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answered 7 years ago
Maybe you should not rush to cancel the tour, but just change the name on the vouchers. I, thank God, have not been in such a situation, but theoretically I know that some tour operators allow you to make adjustments. But they take fines for this - 20-30 dollars. Contact the tour operator directly and explain the situation. You can write directly to Facebook, they answer quickly. You can call the tour operator on the hotline and find out what to do in a similar situation. Why immediately cancel the tour if there is still a week ahead? As I see this situation, your travel agent has imposed and wants to push all monetary risks onto you.
Besides, your travel agent raises questions for me personally. Did he translate the information from the internal passport into English on his own when he filled out the application? Why did the travel agent even need your internal passports to book a tour to Egypt ??
Besides, your travel agent raises questions for me personally. Did he translate the information from the internal passport into English on his own when he filled out the application? Why did the travel agent even need your internal passports to book a tour to Egypt ??
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11.5
answered 7 years ago
But, even if the information in vouchers and tickets is changed for you, the risk remains, since theoretically a passport with a maiden name is invalid. But, my friend went to Turkey like that, everything was fine.
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answered 7 years ago
Too bad you can't delete replies. Now I read that they will no longer be released, since there is an electronic system in which internal passports are joined by international passports. The border guards won't let you out. So just cancel the tour.
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answered 7 years ago
Just don't be in a hurry to write answers. While I wrote one of mine, you managed to write three.
Here the question is the validity of the passport for the maiden name.
And, of course, who is to blame.
When changing a surname, as soon as an application for a replacement of an internal passport is submitted, the foreign passport for the maiden name is automatically canceled. Now one service is engaged in it, everything is in one base. If the application has not been submitted, then the passport is still valid. Our newlyweds regularly fly on honeymoon trips. And this is not a violation during the 30 days allotted for replacement.
Previously, it was possible to travel by maiden name until the expiration date of the passport. This, of course, was a violation of the replacement timing rule. But they couldn't control it.
It is not the duty of a travel agent to "check the validity of documents". Formally, the travel agent is obliged to inform about the procedure for crossing the border and issue documents for the tour, which the tourist signed in the contract.
Here the question is the validity of the passport for the maiden name.
And, of course, who is to blame.
When changing a surname, as soon as an application for a replacement of an internal passport is submitted, the foreign passport for the maiden name is automatically canceled. Now one service is engaged in it, everything is in one base. If the application has not been submitted, then the passport is still valid. Our newlyweds regularly fly on honeymoon trips. And this is not a violation during the 30 days allotted for replacement.
Previously, it was possible to travel by maiden name until the expiration date of the passport. This, of course, was a violation of the replacement timing rule. But they couldn't control it.
It is not the duty of a travel agent to "check the validity of documents". Formally, the travel agent is obliged to inform about the procedure for crossing the border and issue documents for the tour, which the tourist signed in the contract.
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answered 7 years ago
In Bora Bora.
The agent issued a tour for the passport that he was given (showed). In principle, he can and must only check its expiration date.
The agent issued a tour for the passport that he was given (showed). In principle, he can and must only check its expiration date.
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answered 7 years ago
The situation is extraordinary. I have been traveling for a long time, I always knew that everything is issued according to a valid passport. I didn't even imagine that this was possible. Travel agencies have never compared passports (foreign and domestic). It turns out that after changing her surname (she got married), she had to reissue a valid passport ??? Some nonsense. In the database, the whole movement (with a surname) is ... A valid passport, what is the reason not to let me out of the country?
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answered 7 years ago
I read it (".. the documents are made in the name of the wife's NEW SURNAME, the foreign name is in the maiden name). Well, then it's understandable. The passport is valid abroad, and she has a different surname (ticket, voucher).
Both sides are to blame (mostly the travel agent). Documents are issued according to the Passport.
It is necessary to urgently reissue (ticket and voucher), bring it into line with the current Passport. Until 21.04. there is still time...
Both sides are to blame (mostly the travel agent). Documents are issued according to the Passport.
It is necessary to urgently reissue (ticket and voucher), bring it into line with the current Passport. Until 21.04. there is still time...
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answered 7 years ago
- The easiest way to change the surname in the issued documents, this can be done if desired by the travel agency.
- What data did you give to the travel agency and does it make sense to run into them.
- For 5 years we have been flying in * girlish foreign countries * (I will clarify Egypt), the database is ridiculous ...
There is a website or as they say the base - https://nd.dmsu.gov.ua - check
- What data did you give to the travel agency and does it make sense to run into them.
- For 5 years we have been flying in * girlish foreign countries * (I will clarify Egypt), the database is ridiculous ...
There is a website or as they say the base - https://nd.dmsu.gov.ua - check
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answered 7 years ago
kkk1204, please tell me, how long ago did you fly with a passport in your maiden name? from which airport?
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answered 7 years ago
Passport checked
through the state website. https://nd.dmsu.gov.ua, they wrote that there is no information about the invalidity of the document.
through the state website. https://nd.dmsu.gov.ua, they wrote that there is no information about the invalidity of the document.
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answered 7 years ago
We do not run into the tour operator, when buying a tour, they gave internal and foreign passports, both.
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answered 7 years ago
Tourist937
The passport is valid if there are still 6 months (6 months - the expiration date of the passport and the date of departure) of its validity after the start of the trip. Until 21.04. a lot more time. Require the travel agency to reissue travel documents (ticket and voucher) in accordance with the data specified in the Passport.
The passport is valid if there are still 6 months (6 months - the expiration date of the passport and the date of departure) of its validity after the start of the trip. Until 21.04. a lot more time. Require the travel agency to reissue travel documents (ticket and voucher) in accordance with the data specified in the Passport.
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answered 7 years ago
Turist937 asks *kkk1204, please tell me, how long ago did you fly with a passport in your maiden name? from which airport?*
Every year, this year mid-January https://www.youtube.com/watch?v=BkV20XzwPCQ&t=1s from Kharkov.
About this site or base -
lazy_person writes * Passport valid, if there are 6 more months ... * this is understandable by default, but the data on the change of full name, marriage, etc. they hardly come there, maybe from banks or something at the state level, and I doubt it.
*through state website. https://nd.dmsu.gov.ua, they wrote that there is no information about the invalidity of the document. * Now I checked my passport and my wife's (she has been with a different surname for 5 years), the answer is the same as yours.
*... when buying a tour, they gave internal and foreign passports, both. * - why they needed an internal passport is a big question.
Every year, this year mid-January https://www.youtube.com/watch?v=BkV20XzwPCQ&t=1s from Kharkov.
About this site or base -
lazy_person writes * Passport valid, if there are 6 more months ... * this is understandable by default, but the data on the change of full name, marriage, etc. they hardly come there, maybe from banks or something at the state level, and I doubt it.
*through state website. https://nd.dmsu.gov.ua, they wrote that there is no information about the invalidity of the document. * Now I checked my passport and my wife's (she has been with a different surname for 5 years), the answer is the same as yours.
*... when buying a tour, they gave internal and foreign passports, both. * - why they needed an internal passport is a big question.
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answered 7 years ago
kkk1204
It is not clear to me on what basis the travel agency changed the full name. (for a new one) in a voucher and an air ticket, without having a Passport for this new surname? The internal passport is new (she got married .. this is understandable), but there is a valid passport of a citizen (even with an old surname) - according to this document, exit documents should be issued ...
They are issued by border guards who have all this information, and for the Egyptians the main document is the Passport (valid with the condition of 6 months before the expiration date) ...
Obliged to re-register in accordance with the current Z / passport.
It is not clear to me on what basis the travel agency changed the full name. (for a new one) in a voucher and an air ticket, without having a Passport for this new surname? The internal passport is new (she got married .. this is understandable), but there is a valid passport of a citizen (even with an old surname) - according to this document, exit documents should be issued ...
They are issued by border guards who have all this information, and for the Egyptians the main document is the Passport (valid with the condition of 6 months before the expiration date) ...
Obliged to re-register in accordance with the current Z / passport.
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answered 7 years ago
For booking, ordering, buying whatever you want to call it, the travel agency is enough for the full name and date of birth, and for paperwork (usually a week before departure) you need a PASSPORT or a photocopy or send it by e-mail to the agency.
Passport details are listed in:
- electronic tickets, i.e. they will let you on the plane or give you a ticket in accordance with the data in your passport
- vouchers
The 1st voucher will leave at the Sharma airport and most likely you will be given a CARD (due to the carelessness of the employees), you even fill it out and go through control (due to the carelessness of the employees).
2nd is yours
The 3rd voucher is needed at the hotel along with *check-in card*
- * check-in card *, when checking in with this card, a passport or a photocopy is given, and then a non-docking will begin, plus everything they already have your full name in their computers.
- insurance
When flying back, they check the correspondence of the full name on the ticket and passport at the preliminary control, at check-in the situation is similar as at departure.
Passport details are listed in:
- electronic tickets, i.e. they will let you on the plane or give you a ticket in accordance with the data in your passport
- vouchers
The 1st voucher will leave at the Sharma airport and most likely you will be given a CARD (due to the carelessness of the employees), you even fill it out and go through control (due to the carelessness of the employees).
2nd is yours
The 3rd voucher is needed at the hotel along with *check-in card*
- * check-in card *, when checking in with this card, a passport or a photocopy is given, and then a non-docking will begin, plus everything they already have your full name in their computers.
- insurance
When flying back, they check the correspondence of the full name on the ticket and passport at the preliminary control, at check-in the situation is similar as at departure.
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answered 7 years ago
LET THE TRAVEL AGENCY WILL SHOW YOU ON THE BASIS OF WHAT DOCUMENT (INTERNATIONAL PASSPORT) THE DOCUMENTS WAS ISSUED.
Every passport has a series and a number.
Every passport has a series and a number.
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answered 7 years ago
kkk1204 the sequence of actions should be like this - first understand what happened, and then write who and what should.
I wrote my version of what happened and how it works in the first answer - the tour was issued on the passport provided by the tourist in the maiden name. The tourist has signed a contract with these data.
Now the tourist is worried about whether it is possible to cross the border with this passport.
I wrote my version of what happened and how it works in the first answer - the tour was issued on the passport provided by the tourist in the maiden name. The tourist has signed a contract with these data.
Now the tourist is worried about whether it is possible to cross the border with this passport.
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answered 7 years ago
That is, let the travel agency redo the tickets and the voucher for the wife's maiden name, and you can safely fly?
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answered 7 years ago
Is there any other way to check whether they will let us out with a passport in our maiden name?
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answered 7 years ago
Tourist937
It looks like there is still a problem. Ukrainian legislation requires, when changing a surname (including marriage), to replace almost all documents and a foreign passport.
http://www.lawportal.com.ua/smena-dokumentov-after-zamuzhestva-procedura-sroki.html
It looks like there is still a problem. Ukrainian legislation requires, when changing a surname (including marriage), to replace almost all documents and a foreign passport.
http://www.lawportal.com.ua/smena-dokumentov-after-zamuzhestva-procedura-sroki.html
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answered 7 years ago
"Exchange of passport for travel abroad is carried out in the case of:
1) changes in the information entered in the passport for travel abroad;
"In the event of a change in the information entered in the passport for travel abroad, the documents for its exchange are submitted within one month from the date of occurrence of such circumstances (events).
ORDER
registration, issuance, exchange, transfer, seizure, return to the state, invalidation and destruction of the passport of a citizen of Ukraine for travel abroad
1) changes in the information entered in the passport for travel abroad;
"In the event of a change in the information entered in the passport for travel abroad, the documents for its exchange are submitted within one month from the date of occurrence of such circumstances (events).
ORDER
registration, issuance, exchange, transfer, seizure, return to the state, invalidation and destruction of the passport of a citizen of Ukraine for travel abroad
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answered 7 years ago
You can find out exactly everything by calling the State Migration Service of Ukraine (LCA) by calling (044) 278-50-50 online consultation site https://dmsu.gov.ua/
and to the State Border Guard Service of Ukraine (044) 527-63-63 website with online consultation https://dpsu.gov.ua/
and to the State Border Guard Service of Ukraine (044) 527-63-63 website with online consultation https://dpsu.gov.ua/
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answered 7 years ago
Here are excerpts - "The term for replacing a passport after changing a surname is 1 month. A passport is recognized as invalid in the following cases: failure to submit documents for the exchange of a passport simultaneously with the provision of documents for the replacement of a national passport - the State Migration Service recognizes the passport for traveling abroad as invalid, about which within days informs the State Border Service and the Ukrainian Bureau of Interpol ... "
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answered 7 years ago
You will not be released from Ukraine, your wife changed documents to a new surname 7 months ago, received a new passport or ID passport and received a new identification code, why did you ask a question about a foreign passport 10 days before the start of the tour
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answered 7 years ago
read A N I M A T E L N O
Turist937 asked *... it turned out that the documents were made in the name of the WIFE'S NEW SURNAME, abroad for the GIRL *
Something is wrong here, they could not apply for the WIFE'S NEW SURNAME because there is no passport for this surname.
read A N I M A T E L N O
HotLine answered *...the tour is issued on the passport provided by the tourist with the maiden name.* ??? if issued for a GIRL, then he takes a passport and calmly rides.
Write everything correctly about the laws and give links, the reality is that for 5 years we have been traveling on a girl's passport.
Turist937 asked *... it turned out that the documents were made in the name of the WIFE'S NEW SURNAME, abroad for the GIRL *
Something is wrong here, they could not apply for the WIFE'S NEW SURNAME because there is no passport for this surname.
read A N I M A T E L N O
HotLine answered *...the tour is issued on the passport provided by the tourist with the maiden name.* ??? if issued for a GIRL, then he takes a passport and calmly rides.
Write everything correctly about the laws and give links, the reality is that for 5 years we have been traveling on a girl's passport.
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answered 7 years ago
kkk1204, you are very persistent in your call to violate the norms of Ukrainian legislation. It never crossed your mind that the databases of passports have been combined for the last 2-3 years and, accordingly, those who changed their last name before 2015 did not get into this combined database.
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answered 7 years ago
1. I do not urge, moreover, I understand that I myself may not fly away someday and I will blame myself.
2. If it happened??? you can violate it, it’s for the good and not ..., you can cancel, pay a fine, etc., choose for everyone at their discretion, persuasion ...
2. If it happened??? you can violate it, it’s for the good and not ..., you can cancel, pay a fine, etc., choose for everyone at their discretion, persuasion ...
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answered 7 years ago
And then the tourist writes - "Will there be problems with the flight due to the fact that the internal passport has the same surname and the foreign one has a maiden name"
Therefore, I write - you must first understand what happened.
I do not believe that the agent could make a reservation on his own initiative for a non-existent international passport with a new surname. Transliteration, number and series, date of issue and validity - all this is included in the booking.
If so, what name did the tourist sign in the contract. Whether the agent is formally guilty depends on this.
Therefore, I write - you must first understand what happened.
I do not believe that the agent could make a reservation on his own initiative for a non-existent international passport with a new surname. Transliteration, number and series, date of issue and validity - all this is included in the booking.
If so, what name did the tourist sign in the contract. Whether the agent is formally guilty depends on this.
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answered 7 years ago
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