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Through TUI to Egypt?
Tell me, who went through TUI to Egypt? how did it go, what is your opinion about the tour operator?
Translated automatically from Russian. View original
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Answers • 18
TUI:
1. European operator.
2. Reliable.
3. Flies on old Boeing minibuses.
4. Service at an average level, sometimes guides ignore, sometimes overprice excursions.
5. It's hard to resolve any issue if something went wrong.
1. European operator.
2. Reliable.
3. Flies on old Boeing minibuses.
4. Service at an average level, sometimes guides ignore, sometimes overprice excursions.
5. It's hard to resolve any issue if something went wrong.
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answered 10 years ago
What do you mean by "something went wrong"? And what to do with them in such cases?
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2.5
answered 10 years ago
For example, you come to check-in for a flight, but your name is not there.
Or you come to the hotel, and there are "no available rooms" or they are not found in the lists for the settlement.
It is difficult to get through to their office or get prompt clarification.
Between us, the management of Tui's main office flies to rest with another operator.
But do not worry, if you bought a tour, then believe in the best. Everything will go as planned.
But if you have a choice, it is better to choose Tez Tour or Join Up.
Or you come to the hotel, and there are "no available rooms" or they are not found in the lists for the settlement.
It is difficult to get through to their office or get prompt clarification.
Between us, the management of Tui's main office flies to rest with another operator.
But do not worry, if you bought a tour, then believe in the best. Everything will go as planned.
But if you have a choice, it is better to choose Tez Tour or Join Up.
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answered 10 years ago
Not very encouraging (Tell me more please, and after what time from the moment of payment you can request a booking list for the flight and hotel in order to check everything yourself ... the travel agent said that he would issue it a week before departure ...
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answered 10 years ago
I flew with Tui this year, everything went smoothly. My friend followed me. Something happened to the airline, they canceled all return flights, they could not fly for about 5 days (approximately). At the expense of the travel agency, accommodation and meals were paid, they were left in the same hotel in their rooms. Of course, people were nervous, but the children were delighted!!!
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answered 10 years ago
Does the rescheduling of flights depend on the tour operator or is this a problem only of airline companies?
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answered 10 years ago
agent_borabora, You described everything so gloomily about TUI. Have you actually had similar cases in your practice? I was especially surprised by this "come to check-in for the flight, but your name is not there." It turns out that TUI forges tickets for its own charters? Some nonsense. And about overbooking (replacing a hotel), personally from my experience with TUI this has never happened more than once. About the management, flying with another operator, generally smiled :)
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2.5
answered 10 years ago
m.rusanov, thanks for the good question!
The algorithm for buying a tour in a reliable agency:
1. Payment only in UAH at the official exchange rate of the selected operator.
2. Immediately issued a contract for travel services between the tourist and the operator, where the agency is listed as an authorized intermediary. The contract itself must contain all the parameters of the tour (dates, hotel, names of tourists). Only the departure time may not be indicated, due to frequent transfers of the departure time.
3. There must be confirmation from the operator that the flights and the hotel are booked for the specified tourists. Confirmation must be within 1-2 days after payment for the tour. If confirmation is not received after 2 days, you may not fly anywhere.
4. A full package of documents (vouchers, air ticket and insurance) are issued a few days before departure. Maybe even 2 days before departure. This is fine.
The algorithm for buying a tour in a reliable agency:
1. Payment only in UAH at the official exchange rate of the selected operator.
2. Immediately issued a contract for travel services between the tourist and the operator, where the agency is listed as an authorized intermediary. The contract itself must contain all the parameters of the tour (dates, hotel, names of tourists). Only the departure time may not be indicated, due to frequent transfers of the departure time.
3. There must be confirmation from the operator that the flights and the hotel are booked for the specified tourists. Confirmation must be within 1-2 days after payment for the tour. If confirmation is not received after 2 days, you may not fly anywhere.
4. A full package of documents (vouchers, air ticket and insurance) are issued a few days before departure. Maybe even 2 days before departure. This is fine.
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answered 10 years ago
Rescheduling flights is the prerogative of the airlines. The operator is not responsible for the transfer of departure time.
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answered 10 years ago
amazon_ka, You can smile and not believe the words until you come across different people over the years of work and communicate informally with the heads of departments. No one is immune from force majeure. But in case of a problem, you can get through or reach out only to a few operators. God grant that everyone works like Tez Tour, for example.
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answered 10 years ago
m.rusanov, go straight to one of the branches of the TUI, there are a lot of them. You will be spared from the extra link when booking and receiving confirmations. TUI is one of the best operators after TEZ, and the largest in Ukraine.
This is NOT a foreign company, but a Ukrainian legal entity "TUI Ukraine". But in fact - the former Turtesse.
This is NOT a foreign company, but a Ukrainian legal entity "TUI Ukraine". But in fact - the former Turtesse.
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answered 10 years ago
Pachok, you are mistaken. As usual in the work of the tourist industry.
1. There are no "TUI branches". These are ordinary travel agencies operating under the "TUI Travel Agency" franchise. They book, pay and receive a commission in the same way as other agencies. Those. the same "extra link" in your understanding.
2. The phrase "This is NOT a foreign company, but a Ukrainian legal entity" TUI Ukraine "- is contradictory, as it contains two completely different concepts. The form and origin of capital. All operators operating in Ukraine must be registered as a legal entity and receive licenses. This is a form. The owner of "TUI Ukraine" is a foreign company. This is the origin of capital. By the way, the owner of "TUI Ukraine" is the Russian TUI, which in turn belongs to the European TUI. The European TUI is the largest European operator, about a quarter of whose shares are owned by the Russian oligarch Mordashov. It's me written in a popular form, without unnecessary formalities.
3. Tui is not a former Turtess. In fact, TUI through TUI Ukraine last year bought the operator Turtess.
1. There are no "TUI branches". These are ordinary travel agencies operating under the "TUI Travel Agency" franchise. They book, pay and receive a commission in the same way as other agencies. Those. the same "extra link" in your understanding.
2. The phrase "This is NOT a foreign company, but a Ukrainian legal entity" TUI Ukraine "- is contradictory, as it contains two completely different concepts. The form and origin of capital. All operators operating in Ukraine must be registered as a legal entity and receive licenses. This is a form. The owner of "TUI Ukraine" is a foreign company. This is the origin of capital. By the way, the owner of "TUI Ukraine" is the Russian TUI, which in turn belongs to the European TUI. The European TUI is the largest European operator, about a quarter of whose shares are owned by the Russian oligarch Mordashov. It's me written in a popular form, without unnecessary formalities.
3. Tui is not a former Turtess. In fact, TUI through TUI Ukraine last year bought the operator Turtess.
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answered 10 years ago
Topikasteru - calmly buy a tour from TUI and get ready for a vacation. Don't bother with self-checks. You only need to check that the travel agent booked your tour and paid for it. Let them open your application on the operator's website - everything is visible there. Then the operator will make sure that everything is fine with you.
All participants in the process are trying to make sure that you are satisfied with the rest and subsequently again bought a tour from them. Agent, operator, carrier, hotel. This is the market.
By the way, last winter, when outbound tourism dipped heavily, several TUI franchise outlets closed. This is one of the features of the franchise. Everything is quiet now. Nobody leaves the market. Although it's hard for everyone.
Recently, the Russian office of the TUI received a large subsidy from the European TUI, including to cover the losses of the Ukrainian office.
All participants in the process are trying to make sure that you are satisfied with the rest and subsequently again bought a tour from them. Agent, operator, carrier, hotel. This is the market.
By the way, last winter, when outbound tourism dipped heavily, several TUI franchise outlets closed. This is one of the features of the franchise. Everything is quiet now. Nobody leaves the market. Although it's hard for everyone.
Recently, the Russian office of the TUI received a large subsidy from the European TUI, including to cover the losses of the Ukrainian office.
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answered 10 years ago
Pachok, you are mistaken.
1.TUI is the largest European operator. which has a representative office in Ukraine.
2. TUI branded offices - this is the same agency as a non-branded one, only with signboards and more expensive prices. I know this for sure, as the director of the agency.
3. There is no extra link in the chain - a tourist will not be able to book a tour with an operator without an agency, branded or not. The central office of any operator does not have its own points of registration of tours. Such is the system of work in the tourist industry.
4. TUI is not Turtess. These are 2 different operators, Turtess was simply absorbed by a stronger TUI.
1.TUI is the largest European operator. which has a representative office in Ukraine.
2. TUI branded offices - this is the same agency as a non-branded one, only with signboards and more expensive prices. I know this for sure, as the director of the agency.
3. There is no extra link in the chain - a tourist will not be able to book a tour with an operator without an agency, branded or not. The central office of any operator does not have its own points of registration of tours. Such is the system of work in the tourist industry.
4. TUI is not Turtess. These are 2 different operators, Turtess was simply absorbed by a stronger TUI.
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answered 10 years ago
From a tourist point of view, TUI planes are often seen at airports in Europe. But the planes of Join-apa or Tez-tour have never observed something. Therefore, I would not doubt the solidity of the TUI.
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answered 10 years ago
Then the next question should be - why then do other operators exist at all? Or even cooler is the question “a la Pachok or Alex45” – why do we need operators at all? After all, they are all intermediaries.
Hints for reflection - TUI entered Ukraine by purchasing the local operator Voyage and the Gallop across Europe franchise, and then bought the local operator Turtess at that time. If TUI is so cool and reliable, why spend money on a purchase? After all, in fact, these operators did not have any tangible assets.
Hints for reflection - TUI entered Ukraine by purchasing the local operator Voyage and the Gallop across Europe franchise, and then bought the local operator Turtess at that time. If TUI is so cool and reliable, why spend money on a purchase? After all, in fact, these operators did not have any tangible assets.
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answered 10 years ago