Question about hotel Movenpick Sharm el Sheikh Naama Bay 4*
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Related question «General issues»
How is the service? Is it true that the waiters and bartenders are hushed up and the order has to wait 30 minutes?
How is the service? Is it true that the waiters and bartenders are hushed up and the order has to wait 30 minutes?
Translated automatically from Russian. View original
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Answers • 8
The service is very cool. As for the waiters in the Restaurant, they only bring drinks (wine, beer, juices, etc.) for about 5 minutes, at the bar all at once!
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answered 6 years ago
And what order do you need to wait for at AL?
Can't you take your own food?
Can't you take your own food?
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answered 6 years ago
@nadin65 The one that was written about in other comments by those who were there.
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answered 6 years ago
whatever and when.
According to the concept for breakfast, the all package includes free natural coffee (brewed, packaged in free access) for the first time, having ordered a cappuccino, we waited 40 minutes, the second time we spat without reminders and left. For lunch (we mostly had lunch near the pool according to the menu, waited a minimum of time, i.e. time for cooking, 3-4 days the waiters knew what we were drinking and were already carrying it ourselves, if we saw that there were really a lot of people, we just went to the bar and they took drinks in the queue) dinner is exactly the same, you will already be recognized on the 3-4th day, that is, the principle is the same as in all hotels in Turkey-Egypt.
It all depends on the shift and your attitude towards the staff.
According to the concept for breakfast, the all package includes free natural coffee (brewed, packaged in free access) for the first time, having ordered a cappuccino, we waited 40 minutes, the second time we spat without reminders and left. For lunch (we mostly had lunch near the pool according to the menu, waited a minimum of time, i.e. time for cooking, 3-4 days the waiters knew what we were drinking and were already carrying it ourselves, if we saw that there were really a lot of people, we just went to the bar and they took drinks in the queue) dinner is exactly the same, you will already be recognized on the 3-4th day, that is, the principle is the same as in all hotels in Turkey-Egypt.
It all depends on the shift and your attitude towards the staff.
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1.5
answered 6 years ago
To All Over The World
"It all depends on the shift and your attitude towards the staff."
Those are golden words, framed and on the wall! To different people in the same hotel in Egypt, well, there are sooooo different attitudes. Ignorant, boorish, brawlers are traditionally not liked there. And the attitude towards normal people is almost always friendly - yes, they recognize, smile, try to help, fulfill simple wishes. If one of the staff behaves inappropriately, then it is useless to make a scandal on the spot: you should not even enter into discussions with the lower echelon of workers - they are nobody and there is no way to call them. You just need to call, without any shouting and swearing, the manager, or at least the manager, and in English he can clearly state the essence of the problem - he will either solve it or explain why this is impossible.
Those who do this do not have much difficulty. And those who like to swear at the lowest level of staff, they only spoil the rest for themselves and other people. I don't advise anyone to go down like this.
"It all depends on the shift and your attitude towards the staff."
Those are golden words, framed and on the wall! To different people in the same hotel in Egypt, well, there are sooooo different attitudes. Ignorant, boorish, brawlers are traditionally not liked there. And the attitude towards normal people is almost always friendly - yes, they recognize, smile, try to help, fulfill simple wishes. If one of the staff behaves inappropriately, then it is useless to make a scandal on the spot: you should not even enter into discussions with the lower echelon of workers - they are nobody and there is no way to call them. You just need to call, without any shouting and swearing, the manager, or at least the manager, and in English he can clearly state the essence of the problem - he will either solve it or explain why this is impossible.
Those who do this do not have much difficulty. And those who like to swear at the lowest level of staff, they only spoil the rest for themselves and other people. I don't advise anyone to go down like this.
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answered 6 years ago
As for the waiting time, yes, it strongly depends on the workload of the hotel restaurant. When there are a lot of people, alas, you have to wait even for an elementary coffee. But complaining about this to the management is only worth it when everything is really bad and the waiter runs up to the Cairo family five times, but never to you. In this case, it makes sense to complain to the restaurant manager - but politely and without noise. As a rule, you will be heard, and the waiter will be screwed.
If the manager / manager turned out to be deaf, they do not know English well and they are always “out of place”, then you need to call the tour operator. To the local office, of course. From there there will be one call to the hotel - and the manager, who is always absent, will immediately be found. The employees of the operator's office are still bored, they beat flies all day long - so such a case is at least some entertainment for them. I don’t know how it is now, but at one time Coral had a system of fines for hotels that violated the terms of the contract with tour operators, plus they cut the quota for hotels that had a lot of complaints.
If the manager / manager turned out to be deaf, they do not know English well and they are always “out of place”, then you need to call the tour operator. To the local office, of course. From there there will be one call to the hotel - and the manager, who is always absent, will immediately be found. The employees of the operator's office are still bored, they beat flies all day long - so such a case is at least some entertainment for them. I don’t know how it is now, but at one time Coral had a system of fines for hotels that violated the terms of the contract with tour operators, plus they cut the quota for hotels that had a lot of complaints.
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answered 6 years ago
yuriikulyk
Yurii Kulyk, Hotel Canada
The words "... bartenders are confused" are not understood.
Thinking that they wanted to write "... bartenders are busy".
But no. Then it was necessary to write "... bartenders jammed ".
Advice.
Since the visa from Canada. It is better to write in Canadian.
Here forum members will understand.
I mean, your Canadian language.
Yurii Kulyk, Hotel Canada
The words "... bartenders are confused" are not understood.
Thinking that they wanted to write "... bartenders are busy".
But no. Then it was necessary to write "... bartenders jammed ".
Advice.
Since the visa from Canada. It is better to write in Canadian.
Here forum members will understand.
I mean, your Canadian language.
Like
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answered 6 years ago